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Chanel

Designs, sells luxury fashion and cosmetics

Boutique Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • At least five years of experience in the luxury industry.
  • At least five years of experience managing an organization of 20 or more people, including store manager, floor manager, or category manager experience; assistant manager experience alone is not accepted.
  • Ability to collaborate with others and coordinate work appropriately for middle managers, such as assistant managers, to ensure smooth overall boutique operations.
  • Ability to understand the brand's business policy, plan medium- and long-term boutique operations, and apply those plans to daily work.
  • Ability and initiative to take on change and new challenges, propose new ideas, and put them into practice.

Responsibilities

  • Manage boutique operations in a way that balances Chanel's vision, strategy, brand identity, and luxury image; create a positive working environment and take responsibility for staff development.
  • Guide and supervise assistant boutique managers and other staff to ensure operations comply with Chanel and fashion division policies, strategy, and operating rules; contribute to the long-term development of Chanel's fashion business and model the brand image.
  • Understand and correctly apply the fashion boutique operations management regulations.
  • Work with the Retail Manager to prepare annual boutique budgets and budget reports by month and product category, and ensure staff understand them.
  • Work with staff to achieve monthly and annual sales budgets; coordinate and implement boutique events and sales promotions with the Retail Manager to meet targets and budgets.
  • Follow customer relationship management guidelines to appropriately follow up with new, lapsed, and existing clients and contribute to targets.
  • Manage all boutique expenses and carry out product-related duties.
  • Manage personal information correctly.
  • Respond to emergencies as the person responsible for the boutique, take timely action, and report to the Retail Manager.
  • Review, understand, and responsibly manage all information related to the boutique.
  • Manage all boutique assets, including merchandise, supplies, and fixtures, according to proper processes.
  • Ensure compliance with boutique security and safety procedures.
  • Serve as a staff role model and develop future managers and experts.
  • Maintain discipline in the boutique and ensure staff comply with employment regulations and department store rules.
  • Delegate authority appropriately and support management staff.
  • Set and support individual sales staff performance goals based on Chanel's vision, mission, and boutique objectives.
  • Interview candidates and collaborate in recruiting; establish onboarding arrangements for new staff and take responsibility for their development.
  • Understand employment rules and manage staff attendance and labor matters.
  • Conduct final grade and performance evaluations for boutique staff.
  • Understand and embody Chanel's brand image.
  • Ensure all boutique staff consistently deliver the highest level of service in line with client service values.
  • Ensure staff follow and respect visual merchandising guidelines and maintain an attractive Chanel boutique display.
  • Prepare the boutique's customer-facing space and environment in accordance with Chanel's brand image.
  • Communicate appropriately with all business partners and internal departments to ensure smooth boutique operations.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

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