Umbrella BPO

Runs outsourced customer support and business operations

Head of Sales

Account ExecutiveConfirmed live in the last 24 hours

Full-timeRemote in BrazilNo salary listedRemote

About the Job

Requirements

Professional fluency in English.
Experience building successful sales strategies for business process outsourcing or outsourcing companies.
Strong analytical and quantitative skills, including the ability to use hard data and metrics to support assumptions and recommendations and drive actions.
At least 7 years of relevant sales experience in the outsourcing market, including management of sales development representative and account executive functions, with a track record of exceeding quota.
Proficiency with customer relationship management software.
Strong verbal and written communication skills.
Ability to build and maintain client relationships.
Knowledge of sales techniques and strategies.
Strong problem-solving and negotiation skills.
Time management and organizational skills.
Ability to work independently and as part of a team.
Flexibility and adaptability to change.

Responsibilities

Build and maintain strong relationships with clients.
Develop the overall sales strategy.
Identify and pursue new business opportunities.
Develop and present proposals to potential clients.
Negotiate contracts and close sales deals.
Create detailed business plans to achieve sales targets and quotas.
Build a process and funnel for manual top-down outreach, onboarding, activation, and expansion.
Analyze market trends and competitor activities to identify growth opportunities.
Oversee service delivery to ensure client satisfaction.
Coordinate with internal teams to meet project deadlines and client expectations.
Provide regular reports on sales activities and performance to other leadership.
Use customer relationship management software to track and manage client interactions and sales data.
Work with the marketing team to align lead generation strategies.
Collaborate with other departments to ensure seamless service delivery.
Adapt and adjust to the needs of the business.

Desired Qualifications

Bachelor’s degree.

Job Title: Head of Sales

Location: Remote

Company: Umbrella BPO

Overview:

As Head of Sales at Umbrella BPO, you will be responsible for overall sales strategy and driving sales growth. You will work closely with Umbrella leadership to understand the needs, develop strategic plans, and ensure the successful delivery of our services.

Key Responsibilities:

Client Relationship Management:
- Build and maintain strong relationships with clients
Sales and Business Development:
- Develop entire sales strategy
- Identify and pursue new business opportunities
- Develop and present proposals to potential clients
- Negotiate contracts and close sales deals
Strategic Planning:
- Create detailed business plans to achieve sales targets and quotas
- Build process and funnel for manual top-down reachout, onboarding, activation, and expansion
- Analyze market trends and competitor activities to identify opportunities for growth
Project Management:
- Oversee the delivery of services to ensure client satisfaction
- Coordinate with internal teams to meet project deadlines and client expectations
Reporting and Analysis:
- Provide regular reports on sales activities and performance with other leadership
- Use CRM software to track and manage client interactions and sales data
Collaboration:
- Work closely with the marketing team to align on lead generation strategies
- Collaborate with other departments to ensure seamless service delivery
Adaptability:
- Be able to adapt and adjust to what the business needs are

Qualifications:

Professional English fluency
Experience building successful sales strategy for BPO/Outsourcing companies
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions
Minimum 7 years of relevant sales experience in the outsourcing market including management of SDR and AE functions and a track record of exceeding quota
Proficiency in customer relationship management (CRM) software
Strong verbal and written communication skills
Ability to build and maintain relationships with clients
Knowledge of sales techniques and strategies
Strong problem-solving and negotiation skills
Time management and organizational skills
Ability to work independently and as part of a team
Flexibility and adaptability to change
Bachelor’s Degree (Nice to have)

What We Provide:

Full-time (40 hours a week)
Location: Remote
Competitive salary compensation based on experience
Training and growth opportunities provided by Umbrella BPO and outside entities
Ability to grow your career and determine your next move at Umbrella BPO

Why Umbrella BPO?

Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

About the Company

Umbrella BPO

Runs outsourced customer support and business operations

Umbrella BPO runs outsourced customer support and business operations for companies that need an external team to handle day-to-day work. Its services cover customer inquiries, back-office tasks and specialized operations, with dedicated teams sized to the customer's workload. Clients buy support through rolling contracts and choose onshore, nearshore or offshore delivery, with phone, email, text and chat among the available channels. The service includes workforce management, quality checks and training, combining the people who handle customer interactions with the systems used to manage their work. Founded in 2019, the privately held company is headquartered in Santa Monica, California.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Monica, CA
Founded: 2019

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