Account Manager

Job Overview

The Account Manager is part of an exciting team driving client success! This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for client campaigns.

We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients. The ideal person is confident, very well organized, professional and adaptable, and has strong presentation skills. Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role.

Account Managers drive a positive client experience and identify opportunities to better service clients. They are responsible for all deliverables, tracking and executing campaign performance. Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i. e. number of member social posts, quality of posts, impressions, engagement rates, etc) and client buildout.

Is this opportunity a good fit for you?

We take pride in our energetic team environment and strong culture. We multi-task well, communicate directly, and lead by example. To be a successful Account Manager at Bazaarvoice, you must be motivated to make your clients successful and take time to understand their objectives, goals and requirements.

You execute well under pressure and have strong communication skills. Your contacts will range from business to technical, from analyst to executive; being comfortable communicating at all levels is crucial. The clients you will work with are well-known consumer-facing companies, predominantly in the retail and brand space.

You also have experience applying a project management methodology, are deadline-driven, and have excellent decision-making skills around time, and resources. You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients. Presenting to clients and leading meetings is key to this role, which is why we also include a presentation round in our interview process. Our company moves quickly and so do we. Passion about life and work is important to us, and we want to see it from you when we interact with you!

What you’ll be doing:

• Define and execute strategies that inspire clients and Influenster Community Members

• Proactively engage with Sales and Client Success

• Facilitate client workshops and sessions, presenting, and walking through our campaign initiation process and platform demonstrations

• Manage and properly set expectations with both internal and client stakeholders

• Advocate on behalf of the Client and your team

• Manage and drive a portfolio of Campaigns from initiation to close

• Define and maintain timelines identifying milestones, risks and mitigation strategies

Who you are: 

• Positive, self-starter attitude with a knack for creative problem solving 

• Customer-centric - you keep the best interest of clients in everything you do

• Exceptional communication skills (oral and written)

• Skillful in time management, organization, and prioritization

• Sufficient in meeting deadlines and expectations with minimal supervision

• Bachelor’s Degree and 1-2 years of experience in account management, client success, marketing and/or social media preferred