Technical Support Associate

LRN Corporation · Manila, Philippines (Remote) · Full-time · Posted 2026-10-14

Workplace: remote

Department: Content

Description

Position: Technical Support Associate

Location: Philippines

About LRN:

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role:

This role plays a crucial part in ensuring customer satisfaction. You will handle customer inquiries via phone, email, or chat regarding technical issues related to our LMS platform and the solutions we offer. Your primary focus will be on effectively resolving these inquiries by taking the necessary actions to address customer concerns and meeting all SLA and KPI targets set for both you and the team. You are expected to provide service professionally and courteously at all times

Requirements

What you'll do::

Provide Tier 2 support in English through email and chat for customer inquiries using Zendesk, while managing incoming and outgoing calls via the customer service line.
Research inquiries/requests and confirm customer expectations.
Effectively manage escalated issues.
Develop a strong product knowledge base to address inquiries/requests by utilizing the existing knowledge base, reviewing historical records, and self-training to stay updated on product release notes and updates.
Follow established escalation procedures to assign cases to the appropriate level as needed.
Demonstrate analytical skills, attention to detail, and consistent follow-through.
Possess effective interpersonal skills and the ability to work independently as well as collaboratively within a team.

What we're looking for:

Bachelor’s degree- Graduate.
1+ years in a customer service role is highly desired but not required.
Excellent written and verbal communication skills.
Support experience with an emphasis on providing excellent service.
Demonstrate critical thinking skills.
Strong initiative and ability to self-manage.
Ability to work effectively as a team player is require

Benefits

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Apply at LRN Corporation

About the company

LRN provides a platform for managing ethics and compliance programs, with a library of courses and resources to train employees on topics such as codes of conduct, anti-bribery, and data privacy. The product works as a subscription-based software platform where clients pay per user and per access level to use the platform and content, plus optional advisory services to help design and implement ethics and compliance programs. The company differentiates itself through its long history since 1994, breadth of content and education resources, analytics, and advisory services that support governance and corporate culture across industries like finance, healthcare, and technology. The goal is to help organizations meet regulatory requirements, reduce legal and reputational risk, and build ethical cultures by providing tools, training, and guidance.

Company Size

501-1,000

Company Stage

Early VC

Total Funding

$32M

Headquarters

New York City, New York

Founded

1992

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Simplify's Take

What believers are saying

LRN launched Catalyst Policy in August 2026 and Catalyst Voice in September 2026.
Howden Group helped shape Catalyst Policy, signaling real customer pull from global compliance teams.
LRN won six Brandon Hall awards in 2026, reinforcing credibility in learning and development.

What critics are saying

Workplace compliance suites face feature commoditization as Microsoft and Salesforce expand governance workflows.
AI-powered hotline and policy tools invite security, accuracy, and liability failures in 2026.
If Catalyst adoption stalls, private-equity exit value compresses and Leeds Equity holds a slower-growing asset.

What makes LRN unique

Catalyst unifies training, hotline reporting, case management, policy, and culture analytics.
Leeds Equity backed LRN in 2018 and funded the Compliance Learning acquisition.
Bob Lemmond brings governance, risk, and compliance operating experience from Clarivate and Wolters Kluwer.

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Benefits

Health Insurance
Family Planning Benefits
Paid Vacation
Paid Holidays
Hybrid Work Options

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

Citybiz

Oct 13th, 2026

LRN appoints former Elsevier executive Omar Malik as Managing Director, APAC.

LRN appoints former Elsevier executive Omar Malik as Managing Director, APAC. October 13, 2026 Omar Malik LRN Corporation, a provider of ethics and compliance solutions, has appointed Omar Malik as Managing Director for Asia-Pacific (APAC), strengthening its regional leadership as the company expands its business across the region. Based in Singapore, Malik will oversee LRN's APAC operations, focusing on business development, client relationships and the adoption of the company's ethics and compliance technology solutions. Malik brings more than 20 years of commercial and leadership experience across Asia-Pacific, including senior positions at Elsevier and Thomson Reuters. Most recently, he served as Regional Director of Southeast Asia, Australia and New Zealand at Elsevier, where he led go-to-market strategy and managed enterprise client relationships. Previously, Malik was Head of Compliance Learning Sales for APAC at Thomson Reuters, helping expand the company's compliance training business across regional markets. He began his career as a software engineer before moving into commercial leadership and compliance-related roles. "Omar's appointment underscores our commitment to growing LRN's presence across APAC and delivering greater value to clients throughout the region," said Bob Lemmond, CEO of LRN. Lemmond said Malik's experience in risk, governance and compliance will support LRN's regional growth strategy as organizations respond to evolving regulatory requirements and the increasing adoption of artificial intelligence. The appointment follows the recent launches of Catalyst Policy and Catalyst Voice, two additions to LRN's portfolio of ethics and compliance solutions. "Organizations are navigating increasingly complex expectations around ethics, compliance, and culture, and they need partners who understand both their business and the markets in which they operate," Malik said. He added that he plans to work closely with clients to expand LRN's presence and support the development of effective ethics and compliance programs throughout APAC. Founded in 1994, LRN provides AI-powered ethics and compliance technology, employee education, analytics and advisory services to organizations worldwide. More than 2,500 organizations use LRN's solutions to manage compliance requirements, strengthen ethical decision-making and support corporate governance. Malik's appointment adds regional commercial leadership as LRN seeks to expand its Asia-Pacific client base and adoption of its compliance technology platform.

Associated Press

Sep 23rd, 2026

LRN launches AI-enabled Catalyst Voice to connect employee hotline reporting with case management

LRN Corporation has launched Catalyst Voice, an AI-enabled employee reporting and case management solution designed to help organisations build speak-up cultures and identify workplace risks early. The platform provides a digital-first experience for raising concerns, removing traditional barriers through interactive employee guidance. Built into LRN's Catalyst platform, the system features AI-assisted multilingual intake, anonymous and identified reporting options, and configurable case management workflows. LRN's research found that whilst employees in strong ethical cultures report concerns 93% of the time, one-third of employees lack confidence they can report misconduct without retaliation. The solution connects reporting data with broader ethics and compliance programme insights, allowing organisations to identify patterns and address issues faster. LRN has served over 2,500 organisations since 1994.

Yahoo Finance

Sep 19th, 2026

LRN launches Catalyst Policy to streamline global corporate policy governance with AI integration

LRN Corporation has launched Catalyst Policy, a compliance policy management solution integrated into its Catalyst platform. The tool helps global organisations automate policy creation, management, and communication across different geographies, languages, and regulatory requirements. The solution was developed with input from clients including Howden Group, a global insurance intermediary. Ian Jacob, Group Head of Compliance at Howden Group, said the company struggled to find existing solutions that went beyond simple repositories to support comprehensive policy governance. Catalyst Policy addresses growing complexity in policy management as organisations face expanding regulatory requirements and the need for AI-related governance. The platform connects policy governance with measurable outcomes, providing boards, regulators, and auditors with clear evidence of oversight and accountability whilst helping employees understand workplace conduct expectations.

Business Wire

Feb 19th, 2026

LRN appoints Jean Brody as chief marketing officer to advance ethics and compliance solutions

LRN Corporation, a global ethics and compliance technology firm, has appointed Jean Brody as chief marketing officer, effective 16 February. Brody will lead global marketing strategy, brand positioning and go-to-market efforts to advance the company's mission. Brody joins from Williams Lea, where she served as chief marketing officer and led global marketing strategy. Her appointment follows recent executive hires including Patsy Doerr as chief people and culture officer and Bob Lemmond as chief executive officer. Founded over 30 years ago, LRN provides education, technology and advisory solutions to over 2,500 organisations worldwide, reaching more than 30 million learners. The New York-headquartered company was recently recognised by Inc. as one of America's fastest-growing companies.

Yahoo Finance

Feb 3rd, 2026

LRN appoints Patsy Doerr as first chief people & culture officer

LRN Corporation, a global ethics and compliance technology firm, has appointed Patsy Doerr as its first Chief People & Culture Officer, effective 2 February. The newly created role underscores the company's focus on values-based leadership as it enters its next growth phase. Doerr will lead LRN's global people strategy and serve as steward of the company's culture and values. The appointment follows the recent hiring of Bob Lemmond as chief executive officer. With over 20 years of global HR and people leadership experience, Doerr has held senior roles at JPMorgan, Deutsche Bank, Credit Suisse and UDR. She also serves on boards including Women's World Banking and Fordham University's Responsible Business Center. Doerr will work with clients and industry partners to advance LRN's perspective on ethical culture and principled leadership.

LRN

Technical Support Associate

About the job