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TSC

Global CX agency building customer journeys

Director of Engineering

Engineering LeadershipUpdated on Nov 14
Full-timeHuntsville, AL, USANo salary listedIn-person

About the Job

Requirements

  • A Bachelor of Science degree in Engineering and a minimum of 15 years of experience in the Department of Defense industry are required.
  • U.S. citizenship and the ability to obtain and maintain a Department of Defense security clearance are required.
  • At least 5 years of experience managing a multidisciplinary engineering team is required.
  • Experience delivering products and supporting the U.S. Government and Five Eyes partners is required.
  • Experience operating within an AS9100 or ISO 9001 business management structure is required.
  • Demonstrated technical leadership and subject matter expertise are required.
  • Demonstrated experience developing and deploying engineering processes and practices is required.

Responsibilities

  • Define, modify, and implement engineering development processes and best practices for the division that follow industry standards such as AS9100 and fit into the existing quality systems.
  • Lead a multidisciplinary team of systems, hardware, mechanical, software, and firmware engineers to build complete solutions and products.
  • Assist in developing and maintaining staffing plans to support the product business.
  • Collaborate with product owners and product managers to assess technical feasibility, schedule, and cost for product development roadmaps.
  • Provide resources necessary to implement product roadmap features.
  • Support the production team with resources to enable successful transition of technology into manufacturing.
  • Provide and support technical oversight of engineering efforts.
  • Provide technical and career growth opportunities for engineering staff aligned with the product business.
  • Resolve resource conflicts through collaboration with business leaders, product management, and engineering staff.
  • Support the quality team in continuously improving engineering processes.
  • Lead product development, demonstration, transition to production, fielding, and lifecycle sustainment.
  • Lead engineering teams through the product lifecycle, from initial concept development and prototypes through production transition.
  • Work with business leaders, engineering staff, production, and product owners to conceive, develop, test, produce, and sustain products across multiple product lines.

Desired Qualifications

  • Experience with radar, signals intelligence, and/or electronic warfare product development is preferred.
  • Engineering development experience in electrical, mechanical, or software engineering is preferred.
  • Experience managing resources across different geographical areas is preferred.
  • Experience working in both Department of War and commercial industry is preferred.
  • Experience qualifying and transitioning a design or product from engineering to production is preferred.
  • Experience developing and improving engineering and engineering management processes is preferred.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

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