Senior Account Manager - Client Service

At AKQA (part of WPP), the Client Service discipline handles every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With a profound understanding our client's businesses and their customers, they're experts in identifying exciting new opportunities for growth, while ensuring quality outcomes continue to be achieved for all live initiatives.

As a Senior Account Manager, you’ll own and nurture a key client relationship, acting as a trusted adviser, brand champion, and agency facilitator. In this role, you’ll work closely with Account Directors and multidisciplinary teams across strategy, creative, technology, and production to lead complex, multi-discipline projects end to end. You’ll balance relationship building with rigorous project management and you’ll manage scope, timing, and risk, keep teams aligned, and support the growth of those around you to deliver outstanding work.

At AKQA, you’ll be part of an inclusive and innovative culture, surrounded by some of the brightest minds in their fields. You’ll have the opportunity to learn and grow within a creative and technically advanced team, with access to ongoing personal and professional development. At AKQA, we’re committed to your career growth, as well as your work/life balance.

ROLE REQUIREMENTS 

• Assist in monitoring and maintaining a strong pipeline of client growth opportunities.
• Contribute to generating ideas and actions to deliver tangible business results.
• Encourage a fearless, entrepreneurial approach to solving problems.
• Work with disciplines to provide clients with relevant insights on industry trends, best practice, benchmarks.
• Help drive and inspire a talented group of professionals, creating a culture of inclusion and teamwork. 

QUALITIES AND CHARACTERISTICS

• Up to 5 years’ experience in a similar agency role, with strong strategic and commercial capability.
• Background working with retail clients in an agency environment is highly regarded.
• Clear, confident communicator with strong presentation skills. 
• Sound budget ownership and financial reporting experience.
• Skilled in problem-solving, negotiation, and managing risk.
• Demonstrated ability to assist in identifying and developing new business opportunities.
• Team-first mindset, enabling strong collaboration across clients and agency partners