Help Desk Technician

Job Description

• Responsible for fielding inbound retail client telephone calls and working with great customer’s to resolve issues.
• Thoroughly document support calls following established procedures and guidelines.
• Ability to navigate through various screens while talking with customers.
• Maintain a positive and professional attitude while on the phone.
• Multi-task and perform data entry.
• Basic trouble-shooting
• No sales!!! We just help people fix problems!

Qualifications

- Must attend all training classes starting October 7th

-Must be 18 years old. 

- High School diploma or GED required.

- Strong communication skills required. 

- Previous hardware/software troubleshooting experience helpful.

- Previous help desk/call center or phone support experience helpful.

- Previous IT or Computer Science education and/or technical certifications a plus but not required. 

- One - Two years of customer service work experience (phone or online support preferred). 

-Ability to multi-task. 

- Ability to work in a fast paced environment.

- Reliable and punctual.

- Strong technical aptitude.

Additional Information

Atos has a new client for our call center in the Fargo area and we are looking to expand once again. We are starting training classes on November 28th.  We are looking for candidates interested in growing with a successful company who have a passion or knowledge for computers.

•Paid, 10 days of classroom training 

•Opportunity to make incentives and bonus, as well as differential pay for some shifts

•Overtime Opportunities

•Advancement opportunity – All our Supervisors started as technicians!

•Full Benefits including Medical and Dental and 401K match!!

•Paid Time Off program and vacation time and holiday pay

•Casual dress code. Blue Jeans welcome!!

•Fun Class A Office Space

•Great corporate culture

•Celebrate birthdays and anniversaries

•Team lunches 

•Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions!

•Cool break room with TV, Game station, ping pong etc.

•Great break room!!

We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee’s needs. Flexibility to work any shift preferred, but not mandatory. Apply today to see current shifts available.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.