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Concentrix

Global BPO offering customer engagement services

B2B Sales Trainer Specialist

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeBelfast, UKNo salary listedIn-person

About the Job

Responsibilities

  • Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
  • Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
  • Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
  • Oversee and validate the delivery and quality of provided training
  • Track the effectiveness of training interventions through multiple assessment tools
  • Work with all team members to improve sales systems to achieve a positive customer experience
  • Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
  • Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
  • Help create a culture of learning where individuals manage their own development, competence, and performance

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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