Tesla

Makes electric cars, robotaxis and grid batteries

Mobile Tire Router

Logistics & TransportationConfirmed live in the last 24 hours

Full-timePlano, TX, USANo salary listedIn-person

About the Job

Requirements

At least 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role.
Demonstrated experience handling customers in fast-paced environments.
Excellent written and verbal communication skills.
Ability to adapt, prioritize effectively, and maintain a flexible schedule to accommodate customer needs.
Proficiency in Dispatch Management Systems and Microsoft Office Suite.
Strong understanding of basic automotive knowledge related to chassis, wheel, and tire repair or replacement.
Willingness to learn new automotive technologies and collaborate across neighboring markets while maintaining positive working relationships in a team-based environment.

Responsibilities

Oversee roadside response operations in an assigned geographic, multi-market area.
Manage customer expectations regarding response times and services provided.
Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams, and use creative, proactive approaches to resolve customer flat tire events and other roadside concerns using available resources.
Collaborate with the local Parts Team to understand inventory levels and locations.
Strategically stage and schedule the fleet to ensure efficient responses to roadside requests and scheduled jobs throughout the day.
Accurately manage job information and requests in the Dispatch Operations System and customer relationship management system.

Category	Vehicle Service
Location	Plano, Texas
Requisition ID	275827
Type	Full-time

Job Description

Tesla is in search of a Mobile Service Roadside Router to optimize roadside response, reducing tows to Service for on-site resolutions and ensuring a seamless Tesla customer experience. We seek highly motivated individuals adept at managing customer interactions in fast-paced environments with precision and speed. As a key member of our Mobile Service Advisor team, you'll strategically position technicians and streamline workloads, acting as a crucial link between the Roadside Support Team and the Mobile Service Team. Ideal candidates bring experience in emergency dispatching or high-level customer service, thriving in a dynamic team environment. Your collaboration with our Customer Support Team, Roadside Assistance Team, and Mobile Service Teams will contribute to lasting customer loyalty and the fulfillment of Tesla's mission to accelerate the world’s transition to sustainable energy.

Job Responsibilities

Oversee roadside response operations in an assigned geographic, multi-market area
Manage customer expectations regarding response times and provided services
Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams Employ creative and proactive approaches to resolve customer flat tire events and other roadside concerns, utilizing available resources
Collaborate with the local Parts Team to understand inventory levels and locations
Strategically stage and schedule the fleet to ensure efficient responses to both roadside requests and scheduled jobs throughout the day
Accurately manage job information and requests in the Dispatch Operations System and CRM

Job Requirements

Minimum 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role
Demonstrated experience handling customers in fast-paced environments
Excellent written and verbal communication skills
High level of adaptability and the ability to effectively prioritize and maintain a flexible schedule to accommodate customer needs
Proficient in Dispatch Management Systems and MS Office Suite
Strong understanding of basic automotive knowledge related to chassis, wheel, and tire repair/replacement
Willingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environment

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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