CLUB Customer Service Outfitter
About the job
- A high school diploma or equivalent experience is required.
- Zero to two years of experience is required.
- Experience in a customer service environment is required.
- Strong organizational skills and attention to detail are required.
- Verbal and written communication skills are required.
- Adaptability to new processes and procedures is required.
- Self-motivation and initiative while working unsupervised are required.
- Must be able to stand and/or walk during the shift to assist customers on the sales floor.
- Must be able to hear well enough to constantly communicate and exchange information.
- Must be able to perform constant repetitive motions involving the wrists, hands, and/or fingers.
- Must be able to constantly assess the accuracy, neatness, and thoroughness of assigned work.
- Must be able to perform light work, including constantly lifting and moving objects up to 20 pounds.
- Must be able to occasionally ascend or descend ladders, stairs, and step stools.
- Must be able to occasionally work in noisy environments.
- Provide customer service and ensure a pleasant, productive shopping experience for customers.
- Greet customers and offer opportunities to become CLUB Members, or provide current members with a unique experience.
- Execute CLUB operational and compliance programs.
- Demonstrate products to customers.
- Remain knowledgeable about advertised sales.
- Help meet individual and store metric goals and objectives.
- Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
- Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
- Provide daily feedback and reports in a timely and accurate manner.
- Provide peer coaching, recognition, and support as a CLUB advocate and representative.
- Provide service to all areas of the store based on business needs.
- Perform other duties as assigned.
- Perform tasks under general supervision using established procedures and innovation; choose among limited alternatives to resolve problems and use occasional independent judgment to complete assignments.
- Make recommendations regarding work procedures, policies, and practices.
About the company
Bass Pro Shops designs and runs destination outdoor retailers that sell fishing tackle, hunting gear, camping equipment, boats, and related outdoor goods. Its products and services include a wide catalog and in-store experiences, including full-scale “Outdoor World” retail locations and the Tracker Boat line (boats with motors and trailers) sold as complete packages. The company grew from a small tackle shop into a nationwide retailer through catalogs and immersive stores, and expanded its footprint by acquiring rival Cabela’s, nearly doubling its physical presence. Unlike some mass retailers, Bass Pro Shops emphasizes an experiential shopping environment and outdoor lifestyle branding tied to hands-on gear and boating. Its goal is to be the leading destination for outdoor enthusiasts in North America, making outdoor recreation accessible and enjoyable while growing its retail network and brand presence.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Springfield, Missouri
Founded
1972
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Simplify's Take
What believers are saying
- October 1, 2026 holiday hiring signals Bass Pro expects strong seasonal traffic.
- College Station adds a 100,000-square-foot store expected to open in 2028.
- Bass Pro says it still has 183 North American locations and expanding Texas density.
What critics are saying
- BPS Direct faces the September 2026 Induction Devices contactless-payment infringement case in Texas federal court.
- The Third Circuit wiretapping ruling keeps Bass Pro exposed to website privacy claims.
- East Memphis closes September 26, 2026, signaling weaker locations and lease-driven rationalization pressure.
What makes Bass Pro Shops unique
- 2026 College Station and Sayreville plans showcase Bass Pro’s destination-retail theater.
- Johnny Morris pairs retail, conservation, and White River Marine into a lifestyle ecosystem.
- The 10% Legendary Salute discount builds loyalty with veterans, police, firefighters, and wildlife employees.
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Benefits
Dental Insurance
Vision Insurance
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund
Discounts on retail merchandise
Voluntary benefits
Health Insurance
Paid sick time
Medical
Health Savings Account
Flexible Spending Account
401k Retirement Savings
Growth & Insights and Company News
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%Bass Pro Shops and Cabela's to host National Hiring Event ahead of the holiday season. Annual event happening Oct. 7-8 offers opportunities at all retail locations, competitive wages and industry-leading benefits for those ready to share their passion for the outdoors and help create happy memories this holiday season Bass Pro Shops and Cabela's, North America's premier outdoor retail and conservation company, is preparing for the holiday shopping season and the return of its popular Santa's Wonderland experience by hosting a National Hiring Event on Oct. 7 and 8. Bass Pro Shops and Cabela's retail locations throughout the United States and Canada will conduct on-site interviews for local retail positions, from 10 a.m. to 7 p.m. each day. Friendly individuals who want to join one of "America's Most Admired Workplaces" and share their passion for the outdoors by providing genuine friendly, expert service to customers are encouraged to apply in advance by visiting basspro.com/careers. Walk-in interviews also are available. Candidates for most available positions must be at least 18 years old. Industry-leading benefits and discounts Bass Pro Shops and Cabela's offers some of the most generous and attractive benefits anywhere in the retail industry. These include: * Merchandise discounts of up to 50 percent off * Competitive wages, holiday and vacation pay * Health, dental and life insurance programs for eligible team members About Bass Pro Shops:Bass Pro Shops, North America's premier outdoor and conservation company, was founded in 1972 when avid young angler Johnny Morris started selling tackle out of his father's liquor store in Springfield, Missouri. That was the company's sole location for the first 13 years, and it has since grown to nearly 200 retail locations throughout North America. Today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops united with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Newsweek as "America's Best Outdoor Retailer" for four consecutive years and "America's Most Trusted Retailer for Outdoor Gear."
Rochester area's first Bass Pro Shops store now hiring. Construction work is underway on the new Bass Pro Shops store at Eastview Mall in Victor, Wednesday, Sept. 16, 2026. (Photo by John Washnis/WHAM)
Bass Pro Shops hiring 150 workers for new Victor store. Thu, September 3, 2026 at 1:20 PM Updated Thu, September 3, 2026 at 3:28 PM An undated rendering of the Bass Pro Shops being built at Eastview Mall in Victor. The store is expected to open in 2026. (Provided photo) Ask 13 WHAM anything When will Bass Pro Shops hold its hiring event in Victor? What features will the Victor Bass Pro Shops store include? Why is Bass Pro Shops opening in the former Lord & Taylor space? Victor, N.Y. - Bass Pro Shops is looking to hire 150 employees ahead of the opening of its new location at Eastview Mall later this year. The outdoor retailer will hold a two-day hiring event Sept. 16 and 17 from 9 a.m. to 7 p.m. at the new store. Bass Pro Shops is looking for full- and part-time employees, which the company calls "Outfitters," across all departments. Those interested are encouraged to apply online in advance by clicking here and selecting the Victor location. Applicants can then attend the hiring event, where interviews will be conducted on-site. The company says benefits for eligible employees include merchandise discounts of up to 50%, competitive wages, holiday and vacation pay, and health, dental and life insurance. Construction on the store remains underway in the 90,000-square-foot former Lord & Taylor space, which has been vacant since 2021. Bass Pro Shops says a grand opening date will be announced soon. The Victor store will offer fishing and hunting products, along with equipment and clothing for hiking, biking, backpacking, camping, wildlife viewing and other outdoor activities. The location is also expected to feature aquariums, wildlife dioramas and seasonal experiences. SPONSORED CONTENT MORE TO EXPLORE
Bass Pro Shops hosting 2 hiring events as they look to hire 150 people for new Victor store. Kiley Wren News10NBC 4 hours ago VICTOR, N.Y. - As construction continues on the new Bass Pro Shops at Eastview Mall, the retailer is looking to hire over 100 employees for the store. Last year, Bass Pro announced the new store would replace the former Lord & Taylor space at Eastview, which had been empty for years. Work first began on the store in February. The outdoor retailer is looking to hire 150 full-time and part-time employees across all departments within the new store. Some of the opening positions include full-time customer service and retail sales associates, a retail department manager, a part-time TMBC boat and ATV sales consultant, and more. On Wednesday, Sept. 16 and Thursday, Sept. 17, Bass Pro will be hosting a hiring event at the new location from 9 a.m. - 7 p.m. Applicants will get a sneak peek inside the store. Anyone interested is encouraged to apply in advance by visiting the website here and selecting the Victor location. The company said it will be announcing a grand opening date soon. Check back later for further updates.
Bass Pro to close store in East Memphis. September 1, 2026 Bass Pro Shops is closing its store in East Memphis after 24 years in operation in a rare store closing for the retailer. The 83,000-square-foot store, at 6140 Macon Road, was the retailer's first store in the Memphis region. It's now up for sale as its lease is set to expire, according to local reports. The location's last day open will be September 26. The closing comes as Bass Pro opened its second store in the Memphis region in 2015 at the Pyramid in downtown Memphis, right on the banks of the Mississippi River. Bass Pro told the Memphis Commercial Appeal that the closing was tied to a lease expiration and a strategy to consolidate Memphis operations under one roof at the Pyramid flagship store. No layoffs or job eliminations are expected, as staff at the Macon Road store will be offered similar roles at the Pyramid. Image courtesy Bass Pro