IT Operations Associate

If you're ready to begin your career in a role all about IT operations, service delivery, and keeping technology running smoothly, we would love to meet you!

We are seeking a dynamic and growth-minded individual to join our IT & Cybersecurity team as an IT Operations Associate.  You’ll play a key role in maintaining day-to-day IT operations, supporting infrastructure and end-user needs, and helping ensure uptime and reliability across the business.  Designed for recent graduates, this role is part of the Momentum Launch Program—a cohort-based early career experience that combines hands-on training, mentorship, and meaningful work to accelerate your professional growth.

This is a full-time, onsite opportunity based at our Dallas headquarters (The Link, 2601 Olive Street). Join a team where talented people, data-driven insights, and continuous innovation come together to shape the future of digital commerce.

About the Launch Program

The Launch Program is Momentum’s premier early career initiative, offering a comprehensive onboarding experience for recent graduates joining our full-time, onsite roles in Dallas, Texas. This program equips participants with essential skills, knowledge, and connections through workplace orientation, team integration, and targeted training sessions. With ongoing support and training opportunities, the Launch Program ensures a smooth transition into your new role.

The next cohort of the Launch Program is scheduled to begin in June of 2027. For a list of available roles through the program, please visit www.momentum.com/careers.

A Day In The Life of this Role at Momentum

As an IT Operations Associate, your days will be dynamic and centered around building efficiency, reliability, and automation across our IT environment. Here’s a glimpse into what your typical day might look like:

• Develop and maintain automation scripts and workflows to streamline IT processes such as system provisioning, access management, and monitoring.
• Assist in the configuration and administration of core IT platforms, ensuring they remain secure, efficient, and aligned with business needs.
• Collaborate with cross-functional teams to understand requirements and design workflows that reduce manual effort and increase consistency.
• Monitor system health and performance, proactively addressing issues and applying updates to maintain stability.
• Organize and manage multiple high-priority projects, adapting to meet deadlines and ensuring the timely completion of key tasks.
• Join team meetings to share ideas, align on goals, and contribute to the IT team’s overall strategy.
• Attend training sessions to support your professional growth and development.

Qualifications:

We’re looking for someone who:

• Graduates in Winter 2026 or Spring 2027 with a Bachelor’s or Master’s degree, ideally in Business Systems, Information Systems, Computer Science, Business Analytics, Statistics, or a related field. 
• Has proven leadership experience in extracurricular activities or previous roles, demonstrating the ability to drive project success.
• Has experience using AI tools (e.g., ChatGPT, Claude) to improve efficiency, organization, and support
• Demonstrates strong interpersonal skills and the ability to work effectively with a variety of personality types and work styles.
• Is able to quickly switch contexts and manage multiple projects simultaneously in a fast-paced environment.
• Demonstrates strong analytical skills and attention to detail.
• Has experience with scripting and automation (e.g., Python, PowerShell, Bash, or similar). Exposure to workflow automation platforms or APIs (e.g., Google Workspace, Okta, or equivalent) is considered a plus.
• Shows a passion for building, continuous improvement, and making a positive impact.
• Demonstrates adaptability; flexibility to adjust to changing business requirements.
• Embraces a growth mindset, continually seek learning opportunities, and proactively tackle challenges with creative solutions.

Commitment to Diversity and Inclusion at Momentum

At Momentum, our commitment to change for the better is reflected in our dedication to fostering a culture of belonging, inclusion, and diversity. We recognize diversity and inclusion as key components of our company's success and growth. Recognizing the ongoing journey ahead, we are determined to make lasting impacts through the collective efforts of our Leadership team, People & Culture team, and every employee.

Momentum is an equal opportunity employer, considering all qualified applicants regardless of characteristics protected by law. These include, but are not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, color, ancestry, and Veteran status. We actively seek qualified applicants from diverse backgrounds, with no consideration of criminal histories, in alignment with applicable legal requirements.

Should a reasonable accommodation be necessary for the application process and beyond, we are eager to review and provide reasonable accommodations as needed, in compliance with applicable laws.

Total Rewards

At Momentum, we prioritize the well-being of the whole individual. We are committed to supporting our people in every moment that matters on their journey with us! We are pleased to offer a comprehensive total rewards package designed to provide protection, peace of mind, and a focus on overall well-being while helping our people plan for the future.

The base salary range for this position may vary based on location. Actual compensation will be determined by role, level, and location, considering additional factors such as job-related skills, experience, and relevant education or training. For roles eligible for remote work, the base salary is tailored to the designated work location. In addition to the base salary, candidates may be eligible to receive a discretionary annual bonus, determined based on both the company's business performance and individual contributions. The People & Culture team will provide specific details during the hiring process.

We take pride in offering a comprehensive benefits package for our full-time employees, encompassing healthcare benefits, a 401(k) plan with an employer match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, and various paid holidays, among other perks.

Our workplace offers opportunities for involvement in a wide range of challenging and impactful projects across diverse industries and business models, fostering career advancement and development within our growing organization. The culture is highly collaborative and supportive, contributing to a fulfilling professional journey.

Note on Confidentiality

Any personal data collected during the application process will be treated with the utmost confidentiality and privacy.