Security Supervisor

The Security Supervisor is responsible for overseeing the daily operations of the Security team, ensuring all security procedures, patrols, and life-safety standards are properly executed and maintained. This role supervises Security Officers and Guards during assigned shifts, ensuring a safe and secure environment for guests, team members, and hotel assets.

The Security Supervisor plays a critical role in enforcing hotel security standards, responding to incidents, supporting emergency procedures, and maintaining compliance with all safety and operational protocols.

• Minimum 2 years of experience in a supervisory security role, preferably within hospitality or related industries.
• Strong knowledge of hotel security operations, life-safety systems, and fire safety procedures.
• Proven leadership and team supervision experience.
• Strong communication and interpersonal skills.
• Ability to respond effectively in emergency and high-pressure situations.
• Basic literacy in English (written and spoken) to meet operational needs.
• Detail-oriented with strong situational awareness and judgement.
• Physically fit and able to perform security patrol duties.

SECURITY OPERATIONS & SHIFT SUPERVISION

• Supervise security operations during assigned shifts, ensuring patrol routes and frequencies are consistently followed.
• Monitor and maintain a safe environment for guests, visitors, and team members.
• Conduct regular inspections of hotel premises to ensure security procedures are adhered to.
• Ensure perimeter patrols at entry and exit points are carried out to prevent unauthorized access or loitering.
• Oversee daily deployment, shift scheduling, and attendance of Security Officers and Guards.

SAFETY, FIRE & LIFE-SAFETY COMPLIANCE

• Ensure familiarity with hotel fire safety systems, evacuation routes, and emergency procedures.
• Conduct routine checks on fire equipment and ensure fire exits remain accessible and unobstructed.
• Ensure compliance with life-safety standards, including sprinkler clearance and proper storage practices.
• Maintain readiness in first aid and fire emergency response procedures.
• Report maintenance and safety issues promptly to Engineering or relevant departments.

TEAM MEMBER SECURITY & ASSET CONTROL

• Conduct random bag inspections of team members entering and exiting the premises where required.
• Ensure strict adherence to asset removal policies to prevent unauthorized removal of hotel property.
• Arrange escort services for team members transporting cash or valuables when necessary.
• Supervise and reinforce security discipline, conduct, and procedural compliance among team members.

INCIDENT MANAGEMENT & GUEST SUPPORT

• Respond to and manage security incidents and guest-related concerns in a professional and timely manner.
• Take appropriate action to resolve guest complaints related to safety and security matters.
• Ensure all incidents are properly documented and escalated according to hotel procedures.
• Maintain effective communication with guests while upholding professionalism and discretion.

TEAM LEADERSHIP & TRAINING

• Supervise, guide, and support Security Officers in their daily duties and performance standards.
• Ensure team members are familiar with departmental procedures, security knowledge, and emergency protocols.
• Conduct ongoing performance checks, training reinforcement, and operational briefings.
• Promote teamwork, discipline, and a strong sense of responsibility within the security team.

PROFESSIONAL STANDARDS & WORKPLACE CONDUCT

• Maintain a high standard of personal presentation in line with hotel grooming and professionalism standards.
• Ensure cleanliness, organisation, and readiness of the security work area.
• Foster positive working relationships and effective communication across all departments.
• Demonstrate integrity, alertness, and professionalism at all times.

EXPECTATIONS

The Security Supervisor is expected to:

• Demonstrate strong leadership and the ability to manage shift operations effectively.
• Maintain high vigilance and attention to detail in all aspects of security operations.
• Respond calmly and decisively in emergency or high-pressure situations.
• Communicate clearly and professionally with guests and team members.
• Uphold strict compliance with safety, security, and operational procedures.
• Promote a safe, respectful, and collaborative working environment.
• Consistently represent the NoMad standards of professionalism and care.