Warranty Quality Representative - Customer Experience

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

Due to the development of John Deere Business Service Center, we are currently seeking candidates for the position of:

Warranty Quality Representative
Poznań, Poland

As a Warranty Quality Representative, you will perform internal quality reviews of processed warranty claims to ensure accuracy, completeness, and consistent application of John Deere warranty policies and procedures. You will identify errors, trends, and improvement opportunities and work closely with internal Warranty teams to support high-quality claim processing.

Your responsibilities:

• Perform internal quality reviews of processed warranty claims and supporting documentation to verify accuracy, completeness, and compliance with warranty policies and procedures.
• Review claim information and related case documentation to identify processing errors and inconsistencies.
• Identify quality issues, determine root causes, and provide clear, constructive feedback to internal Warranty teams.
• Gather and analyze quality data to identify recurring issues, trends, and opportunities for process improvement.
• Collaborate with internal Warranty teams to support consistent claim processing, communicate findings, and improve overall quality.

Our requirements:

• English language skills at B2 level or above
• Degree in Business, Technology, Agricultural Sciences, Engineering, or a related field is preferred but not required. Relevant professional experience and demonstrated technical expertise will also be considered.
• Strong attention to detail and analytical skills, with the ability to review information and identify errors and inconsistencies.
• Good Excel skills and confidence working with data, with an interest in AI tools and process automation.
• Strong teamwork and communication skills, with the ability to provide clear and constructive feedback.

Nice to have:

• Basic understanding of machinery and technical documentation.

What we offer:

• Employment contract. 
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznań.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of English in a friendly international working environment.
• Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

We welcome applicants for who they are and value the unique perspectives, experiences, and strengths each person brings. We are committed to fostering a respectful, inclusive workplace where everyone can feel welcome, supported, and able to contribute.