Hilton Worldwide

Global hotel operator of branded properties

Food & Beverage Supervisor

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeArubaNo salary listedIn-person

About the Job

Requirements

Secondary Vocational Education (EPI) or equivalent is required.
ServeSafe and Food Handlers Health Certificate are required.
Zero to three years of supervisory-level work experience is required.
English, Papiamento, Dutch, and Spanish language skills are required.
Ability to run shift briefings, guide team members, and resolve conflicts calmly.
Ability to handle guest complaints and ensure high customer satisfaction.
Understanding of service flow, basic cost control, and cleanliness standards is required.

Responsibilities

Assist management with directing and organising food and beverage operations to maintain high standards of food and beverage quality, service, and marketing and maximise profits through customer service.
Monitor service quality by observing customers or asking about their needs, and resolve complaints about service or food quality by assessing problems and taking immediate action.
Forecast customer volume and determine when to add or reassign staff; adjust staffing accordingly, and schedule and direct staff assignments.
Implement food control, service, grooming, and appearance standards.
Administer internal audit procedures and inspect facilities and equipment for clean, safe, and sanitary conditions.
Maintain positive working relationships with regular vendors, guests, and co-workers.
Interview, select, train, supervise, counsel, and discipline restaurant staff to operate the outlet efficiently.
Organise and conduct pre-shift and departmental meetings, communicating relevant information to staff, such as house count and menu changes.
Monitor food preparation quality, including cooking techniques, food temperatures, and plate presentation.
Monitor food stock and supply storage and rotation to ensure sanitation and inventory procedures comply with hotel guidelines.
Monitor reservations to ensure they are correct and that guests are assisted.
Ensure Agilysys is working properly and monitor food and beverage sales from server staff.
Periodically take equipment inventory.

An F&B supervisor assists management with the direction and organisation of food and beverage operations to maintain high standards of food and beverage quality, service and marketing to maximise profits through outstanding customer service.

Education and Experience

Education: Secondary Vocational Education (EPI) or equivalent required.
Certificates: ServeSafe and Food Handlers Health Certificate.
Work experience: 0-3 supervisory-level experience.
Language skills: English, Papiamento, Dutch and Spanish.

Skills and Abilities

Leadership: Ability to run shift briefings, guide team members, and solve conflicts calmly.
Customer Service: Strong communication skills to handle guest complaints and ensure high satisfaction.
Operational Awareness: Understanding of service flow, basic cost control, and cleanliness standards.

Position Summary:

Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing the problem and taking immediate action.
Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments.
Implement food control and service standards, grooming standards, and appearance.
Administer procedures related to internal audit. Inspect facilities and equipment for clean, safe and sanitary conditions.
Maintain positive working relationships with regular vendors, guests, and co-workers.
Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organise and conduct pre-shift and departmental meetings, communicating pertinent information to the staff, such as house count and menu changes.
Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation).
Monitor storage and rotation of food stock and supplies to ensure sanitation and inventory procedures are in accordance with hotel guidelines.
Monitor reservations, making sure they are correct and the guest is assisting.
Make sure Agilysys is working properly and monitor food & beverage sales from server staff.
Periodically equipment inventory.

About the Company

Hilton Worldwide

Global hotel operator of branded properties

Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.

Company size: 10,001+
Company stage: IPO
Headquarters: McLean, VA
Founded: 1919

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