Technical Writer 2

Job Description

Introduction

The Optimizely Documentation team is looking for a developer-focused Technical Writer II to help create content for end users and developers. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, and partner with teams like Education, Onboarding, Enablement, and Customer Success to ensure product documentation is accurate, up-to-date, and meets users’ needs.

Working Hours: Monday to Friday, 2:00 PM – 10:00 PM Dhaka time [Hybrid] 

Job Responsibilities

• Organize, design, and create end user and developer documentation, including API and SDK documentation as well as developer walkthroughs.

• Translate complex technical topics into clear, concise language and create effective visual aids.

• Adhere to style guide standards.

• Follow product release cycles and collaborate with Product/Engineering teams to determine the impact on existing documentation or need for new documentation.

• Flag documentation quality issues and suggest improvements to the Product/Engineering team.

• Manage documentation tasks across multiple projects, including contributing to major product launches, and communicating progress to the documentation team and manager.

• Develop and maintain up-to-date knowledge of assigned Optimizely software products.

• Actively contribute to team meetings, including retrospectives and style guide meetings.

• Use AI-assisted tools for drafting, reviewing, and improving documentation, ensuring all output meets quality standards through critical evaluation before publishing.

• Help refine existing documentation skills for AI-assisted workflows.

Qualifications

Knowledge and Experience

• 2-4 years of related documentation experience in a fast-paced or Agile environment.

• Comfortable using Git-based workflows.

• Proficient with Markdown and HTML.

• Ability to grasp technical concepts quickly and curious to learn new technologies.

• Understanding of Agile software development processes, including writing user stories and managing tasks in an iterative environment.

• Strong communication skills, including: Writing, editing, and diagramming.

• Knowledge of Standard American English grammar and technical writing style norms.

• Ability to listen actively and ask relevant questions.

• Ability to work as a productive team member to:

• Handle multiple concurrent projects.

• Prioritize work under pressure.

• Work independently to research and complete assigned projects.

• Adhere to team processes.

WHAT SETS YOU APART

• Experience with Cloud/SaaS/PaaS.

• Experience with commerce platforms.

• Experience with Optimizely products (Configured Commerce, Commerce Connect).

• Experience with Claude code, GitHub workflows, Archbee, and Jira.

• Familiarity with multiple software development lifecycles.

• Ability to read and understand code samples.

• Proficiency in HTML and CSS.

• Experience with OpenAPI Specification (Swagger).

Writing Samples: Submit a portfolio with 3-5 relevant technical writing samples for review.

Education

Bachelor’s Degree in English, Information Design, Technical Writing, Technical Communication or equivalent, required

Additional Information

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.