Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Assistant General Manager - Cafe

Business & StrategyConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Proven experience in the hospitality industry, including restaurant front-line operations.
Strong leadership and interpersonal skills that can be verified by peers and prior supervisors.
Ability to demonstrate consultative skills and work cross-functionally.
Excellent verbal and written communication skills.
Strong problem-solving skills, including diagnosing issues and developing recommended solutions.
Potential and aspiration to serve as a Hard Rock General Manager.
Managers are expected to perform the job functions with reasonable accommodation.
Employment requires successful completion of the pre-employment process, including two satisfactory reference checks.

Responsibilities

Demonstrate working financial comprehension to achieve the Cafe’s key performance metrics.
Work closely with Sales to execute the Cafe Sales and Marketing plan and help achieve year-over-year entrée count growth.
Mentor and coach junior management staff in understanding the business’s financial goals.
Work with the Cafe General Manager to communicate a clear operating direction based on an understanding of the business, its strengths, weaknesses, and opportunities.
Support all departments in consistently executing systems and processes to deliver products and services to brand standards.
Support the General Manager in building a functional team of management and hourly team members aligned around shared vision and values.
Champion change and ensure local and company initiatives are implemented successfully.
Foster an environment of customer advocacy in which team members put guests first.
Execute established standards for guest satisfaction that meet or exceed brand standards.
Work with the General Manager to respond hospitably to guest feedback from all sources, including social media and email.
Support Cafe staffing objectives by helping the General Manager attract and retain talented people and place them in roles that leverage their skills and expertise.
Define goals and expectations for management and hourly team members, use performance review tools, and hold team members accountable for performance.
Support staff development and advancement along defined career paths.
Serve as a Learning Coach by developing, implementing, and executing learning and development programs for individuals under the role’s stewardship to drive continuous improvement and retention.

Desired Qualifications

A Bachelor’s degree in HRM, Business, or Culinary.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Position summary:

Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Functions:

Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
Champion change, ensuring all local and company initiatives are implemented successfully.
Foster an environment of customer advocacy in which all team members put the guest first in every situation.
Execute established standards for overall guest satisfaction that meet or exceed brand standards.
Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
Support staff development and advancement along well-defined career paths.
Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under their stewardship in order to drive continuous improvement and retention.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Proven experience in the hospitality industry inclusive of restaurant front line operations.
Bachelor’s Degree in HRM/Business or Culinary preferred.

SKILLS

Strong leadership and interpersonal skills – that can be verified by peers and prior supervisors.
Can illustrate consultative skills and ability to work cross-functionally.
Exhibits excellent verbal and written communication skills.
Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
Possesses the potential and aspiration to serve as a Hard Rock General Manager.

PHYSICAL DEMANDS

Managers are expected to be able to perform the job functions with reasonable accommodation.

Additional Details

Pre-Employment Process:

Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About the Company

Seminole Hard Rock

Global restaurant, hotel, and casino brand.

Hard Rock operates a global hospitality and entertainment brand that runs restaurants, hotels, and casinos with a rock-and-roll theme. The core experience blends American-style dining with a live music atmosphere and a curated collection of music memorabilia, which started organically from a customer’s guitar request and grew into the brand’s hallmark. The business model spans multiple hospitality verticals, including themed cafes, hotels, and casino gaming venues, all unified under the Hard Rock brand. Unlike many competitors, Hard Rock is owned by the Seminole Tribe of Florida, which acquired the brand in 2007, enabling strategic expansion in gaming and hospitality across the world. The company’s goal is to deliver immersive entertainment-centered experiences through consistent branding, hospitality, and iconic memorabilia across its global network.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Virginia Beach, VA
Founded: 1971

Recently Posted Jobs

Explore more opportunities at Seminole Hard Rock

See more jobs

Seminole Hard Rock

Assistant General Manager - Cafe

About the Job

Requirements

Responsibilities

Desired Qualifications

Position summary:

Functions:

Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.

Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.

Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.

Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.

Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.

Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.

Champion change, ensuring all local and company initiatives are implemented successfully.

Foster an environment of customer advocacy in which all team members put the guest first in every situation.

Execute established standards for overall guest satisfaction that meet or exceed brand standards.

Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.

Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.

Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.

Support staff development and advancement along well-defined career paths.

Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under their stewardship in order to drive continuous improvement and retention.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Proven experience in the hospitality industry inclusive of restaurant front line operations.

Bachelor’s Degree in HRM/Business or Culinary preferred.

SKILLS

Strong leadership and interpersonal skills – that can be verified by peers and prior supervisors.

Can illustrate consultative skills and ability to work cross-functionally.

Exhibits excellent verbal and written communication skills.

Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.

Possesses the potential and aspiration to serve as a Hard Rock General Manager.

PHYSICAL DEMANDS

Managers are expected to be able to perform the job functions with reasonable accommodation.

Additional Details

Pre-Employment Process:

Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.

Closing:

About the Company

Seminole Hard Rock

Recently Posted Jobs