Slip Robotics

Robotic loading automation for trucks

Service Support Engineer

Mechanical Maintenance and Reliability EngineeringConfirmed live in the last 24 hours

Full-timeNorcross, GA, USA

About the Job

Requirements

The candidate must have 3–6 years of experience in reliability engineering, sustaining engineering, field service engineering, or a closely related technical role with a strong failure analysis component.
The candidate must have demonstrated experience conducting structured root cause analysis using formal methodologies such as 8D, FMEA, fishbone/Ishikawa, 5-Why, or an equivalent method, and be able to produce formal root cause analysis documentation.
The candidate must have hands-on electromechanical troubleshooting experience, understand the physical systems being analyzed, and be capable of performing bench-level validation independently.
The candidate must be able to form, design, and execute hypothesis-driven test plans, moving from observation to structured investigation without waiting for direction.
The candidate must have technical writing skills sufficient to create clear, structured, usable root cause analysis reports, preventative maintenance procedures, and failure documentation for technical and non-technical audiences.
The candidate must be comfortable operating without established processes and able to build structure where none exists.
The candidate must be able to travel up to 50%.

Responsibilities

Own fleet-wide root cause analysis for systemic failures across all deployed products.
Receive structured failure characterization from Diagnostic Engineers and conduct deeper analytical and hands-on investigations to identify true root causes.
Form and test hypotheses through bench-level and field validation; design test protocols and execute them directly or in coordination with Diagnostic Engineers and Field Maintenance.
Produce formal root cause analysis reports documenting failure evidence, causal chain, validated root cause, and corrective action recommendations to support engineering review and corrective action tracking.
Drive root cause analysis findings to verified closure in partnership with Quality by validating corrective actions.
Distinguish systemic failure patterns from one-off incidents and escalate confirmed systemic issues through appropriate cross-functional channels.
Maintain the deployed fleet failure knowledge base, including documented root cause analyses, failure modes, corrective actions, and trend data that inform preventative maintenance development and future diagnostic work.
Develop and deploy the preventative maintenance program for all deployed Slip Robotics products, defining schedules, procedures, and intervals across SlipBot and SlipLift autonomous loading robots and establishing preventative maintenance as a structured, repeatable Service Delivery function.
Define preventative maintenance schedules, procedures, task descriptions, and intervals for SlipBot and SlipLift autonomous loading robots based on field failure history, product knowledge, and reliability analysis.
Partner with Field Maintenance and Field Engineering to validate preventative maintenance procedures in the field before full deployment and iterate based on technician feedback and observed outcomes.
Own rollout and ongoing management of the preventative maintenance program across active customer sites, coordinating with Field Maintenance to ensure tasks are executed on schedule.
Track preventative maintenance compliance across the fleet and identify and resolve execution gaps in coordination with Field Maintenance management.
Update preventative maintenance procedures as new failure modes are identified through root cause analysis or field observation.
Serve as the primary reliability partner to the Diagnostic Engineering team by guiding complex failure characterization, reviewing initial analyses, and identifying when ticket-level failures warrant fleet-level investigation.
Partner with Quality on root cause analysis closure by co-owning corrective action validation and ensuring findings are formally documented and tracked to resolution.
Surface confirmed systemic findings to the Field Engineering Manager, Quality, and, where appropriate, Engineering and Manufacturing, using structured documentation.
Support the Field Engineering Manager in building Service Delivery reliability infrastructure, including documentation standards, root cause analysis templates, preventative maintenance tracking systems, and escalation criteria.
Contribute to Diagnostic Engineer development by sharing failure knowledge, explaining analytical methods, and helping build diagnostic capability across the Field Engineering team.

Desired Qualifications

Experience in robotics, industrial automation, warehouse automation, electric vehicle systems, or a hardware-as-a-service environment where assets are deployed and operated at customer sites.
Prior experience building or formalizing a preventative maintenance program, including defining intervals, writing procedures, and deploying them to a field team.
Familiarity with fleet monitoring tools, telemetry data, or operational dashboards used to identify failure trends across a distributed asset base.
Experience working in a reliability or sustaining function absorbed by an operations or field services team rather than supported by a dedicated engineering organization.
Proficiency with Jira, Zendesk, Confluence, or similar platforms used for ticket management and technical documentation.

Service Support Engineer

Slip Robotics · Norcross, United States · Full-time · Posted 2026-10-23

Workplace: on_site

Department: Operations

Description

Slip Robotics is a B2B Robotics-as-a-Service company deploying autonomous loading and unloading robots at warehouse and fulfillment sites across North America. Our customers include some of the largest shippers and 3PLs in the industry. We build the robots, we deploy them, and we keep them running — and we're scaling fast.

The Service Support Engineer is the reliability execution layer within Slip Robotics’ Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products — establishing the root cause analysis infrastructure and preventative maintenance program that keep the deployed fleet performing at spec as the company scales enterprise accounts.

The Service Support Engineer is an investigator and a builder. They receive initial failure characterization from Diagnostic Engineers and take the analysis further — forming hypotheses, designing validation approaches, and performing hands-on testing to confirm or eliminate root causes before a corrective action is defined. They do not hand off findings and wait; they drive failures to closure in partnership with Quality.

This is also a program-building role. With no PM infrastructure for legacy products, the Service Support Engineer will define maintenance schedules, procedures, and intervals from scratch — working from field failure history, technical documentation, and hands-on product knowledge. The ability to move from raw field data to a deployable maintenance program is core to what this role must do.

Responsibilities:

Root Cause Analysis & Failure Investigation
Own fleet-wide root cause analysis for systemic failures across all deployed products Receive structured failure characterization from Diagnostic Engineers and conduct deeper analytical and hands-on investigation to identify true root cause
Form and test hypotheses through bench-level and field validation; design test protocols and execute them directly or in coordination with Diagnostic Engineers and Field Maintenance
Produce formal RCA reports that document failure evidence, causal chain, validated root cause, and corrective action recommendation — written to a standard that supports engineering review and corrective action tracking
Drive RCA findings to verified closure in partnership with Quality; an RCA is not complete until the corrective action has been validated
Distinguish systemic failure patterns from one-off incidents; escalate confirmed systemic issues through the appropriate cross-functional channels
Maintain the failure knowledge base for the deployed fleet: documented RCAs, failure modes, corrective actions, and trend data that inform both PM program development and future diagnostic work
Preventative Maintenance Program
Own the development and deployment of the preventative maintenance program for all deployed Slip Robotics products — defining schedules, procedures, and intervals across SlipBot and SlipLift ALRs, and establishing PM as a structured, repeatable function within Service Delivery
Define PM schedules, procedures, task descriptions, and maintenance intervals for SlipBot and SlipLift ALRs based on field failure history, product knowledge, and reliability analysis
Partner with Field Maintenance and Field Engineering to validate PM procedures in the field before full deployment; iterate based on technician feedback and observed outcomes
Own the rollout and ongoing management of the PM program across all active customer sites; coordinate with Field Maintenance to ensure PM tasks are executed on schedule
Track PM compliance across the fleet; identify and resolve gaps in execution in coordination with Field Maintenance management
Update PM procedures as new failure modes are identified through RCA or field observation; the PM program is a living document, not a one-time deliverable
Cross-Functional Reliability Execution
Serve as the primary reliability partner to the Diagnostic Engineering team: provide guidance on complex failure characterization, review initial analyses, and identify when a ticket-level failure warrants fleet-level investigation
Partner with Quality on RCA closure: co-own the corrective action validation process and ensure findings are formally documented and tracked to resolution
Surface confirmed systemic findings to relevant stakeholders — Field Engineering Manager, Quality, and, where appropriate, Engineering and Manufacturing — with structured documentation, not informal observation
Support the Field Engineering Manager in building the reliability infrastructure that Service Delivery owns: documentation standards, RCA templates, PM tracking systems, and escalation criteria
Contribute to Diagnostic Engineer development: share failure knowledge, explain analytical methods, and help build diagnostic capability across the Field Engineering team

Requirements

3–6 years of experience in reliability engineering, sustaining engineering, field service engineering, or a closely related technical role with a strong failure analysis component
Demonstrated experience conducting structured root cause analysis using formal methodologies (8D, FMEA, fishbone/Ishikawa, 5-Why, or equivalent); able to produce formal RCA documentation, not just informal findings
Hands-on electromechanical troubleshooting experience — this role must understand the physical systems they are analyzing and be capable of performing bench-level validation independently
Ability to form, design, and execute hypothesis-driven test plans; moves from observation to structured investigation without waiting for direction
Strong technical writing skills: RCA reports, Preventative Maintenance procedures, and failure documentation must be clear, structured, and usable by both technical and non-technical audiences
Comfortable operating without established processes; able to build structure where none exists
Ability to travel up to 50%

Preferred:

Experience in robotics, industrial automation, warehouse automation, EV systems, or a hardware-as-a-service environment where assets are deployed and operated at customer sites
Prior experience building or formalizing a preventative maintenance program — defining intervals, writing procedures, and deploying to a field team
Familiarity with fleet monitoring tools, telemetry data, or operational dashboards used to identify failure trends across a distributed asset base
Experience working in a reliability or sustaining function that was absorbed by an operations or field services team rather than supported by a dedicated engineering organization
Proficiency with Jira, Zendesk, Confluence, or similar platforms used for ticket management and technical documentation

Benefits

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Stock Option Plan

Slip Robotics is an equal opportunity employer. We evaluate candidates on the merits of their experience and their fit for the role. We welcome applicants from every background.

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About the Company

Slip Robotics

Robotic loading automation for trucks

Slip Robotics provides the SlipBot, an Automated Loading Robot offered as a Robots-as-a-Service for loading docks. The system loads or unloads a full trailer in about five minutes by staging freight at the dock and moving it as a single unit, with control software (SlipController and SlipView) and attachments for non-uniform items, all without facility changes or IT setup. They differentiate themselves with rapid deployment, trailer-agnostic hardware, a data-driven management layer, and a safety advantage by removing forklift operators from trailer interiors under a subscription model. Their goal is to cut dock loading time and truck dwell, boost throughput, and scale deployments while delivering actionable operational data.

Company size: 51-200
Company stage: Series B
Total funding: $44M
Headquarters: Norcross, GA
Founded: 2020

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