IHS Towers

Owns and leases multi-tenant telecom towers

Officer – Sites

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeDouala, CameroonNo salary listedIn-person

About the Job

Requirements

A technical degree or bachelor's degree in electrical or electromechanical is required.
A minimum of 2 years of cognate experience is required.
Ability to accurately collect and report site, maintenance, diesel, power-system, and operational data is required.
Ability to understand diagrams and interpret electrical layouts and wiring is required.
Ability to install, terminate, and commission generators, automatic transfer switch and automatic mains failure panels, Deep Sea cards, BE2K panels, direct-current and direct-current diesel-generator control panels, hybrid systems, and solar systems is required.
Ability to advise on reducing earth resistance at GSM sites and carry out earth improvements is required.
Availability to attend site breakdowns at any time, 24/7, is required.

Responsibilities

Liaise with the Regional Team Lead or Manager to optimize operations performance at managed sites through improved controls, preventive maintenance, spare-parts control and availability, and site distribution.
Maintain and optimize the IHS site portfolio through accurate reporting in the IHS Online Maintenance Application.
Define preventive and routine maintenance schedules and upgrade plans for sites using the application's automatic scheduler.
Follow up on SBC preventive maintenance and ensure work quality meets IHS standards.
Meet weekly or monthly with SBC technicians and report challenges to the Regional Team Lead or Manager.
Ensure preventive and corrective maintenance is completed on time and to the required quality.
Submit weekly or monthly expense reports with accurate justifications and supporting documents; attach a Discharge Certificate when supporting invoices do not meet Finance requirements, including RC and NC numbers.
Ensure new sites added to the maintenance portfolio through Rollout follow handover processes.
Check that newly installed power systems operate as expected and coordinate with Engineering to correct issues.
Collect accurate daily data for the Diesel and Engineering teams without falsification or manipulation.
Track diesel consumption, theft, and installed power-system performance, and issue monthly diesel-consumption reports for managed sites.
Conduct or support monthly diesel studies, identify sites with the highest diesel consumption or least-efficient systems, and establish action plans to reduce consumption.
Confirm and monitor site grid-power availability and proper billing with technicians; track grid issues and coordinate with the utility engineer for resolution.
Ensure grid power and generators are not operating simultaneously on site.
Support NOC performance through accurate field feedback, detailed preventive-maintenance validation, and consistent reporting of availability, mean time to repair, mean time between failures, and failure reasons.
Coordinate with NOC managers and members to improve team performance and the validation process between Diesel Control, NOC monitoring, and preventive maintenance.
Monitor issued tickets and ensure they are correctly closed and allocated.
Coordinate required spare parts, consumables, and equipment with the Regional Team Lead or Manager to optimize price, availability, quality, and payment terms; validate equipment and supplies.
Label returned and replaced spare parts and consumables with the relevant tag number, site ID, and site name, and track their return to stock.
Monitor logistics and inventory levels and support regional warehouse replenishment to prevent shortages.
Report SBC performance and difficulties, help resolve site issues involving SBCs, validate completed maintenance work, and ensure maintenance documentation is entered in the IHS Online Maintenance Application.
Improve SBC data collection, including preventive-maintenance plans and updates, site data for maintenance validation, CPH, and diesel supplied; maintain accurate application data.
Maintain clear communication with regional leads and managers, customer representatives, and operations teams; prepare required manager and customer reports.
Coordinate with Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement, and other departments as required; escalate unresolved site issues to the Regional Team Lead or Manager.
Support application of IHS policies and strategy, and uphold integrity, efficiency, and performance.
Ensure Health and Safety and Quality policies are understood and followed, including preventive-maintenance processes and procedures.
Ensure quality compliance across site operations, including consumable replacement according to preventive schedules and spare-parts replacement following corrective interventions.
Maintain accurate data using the deployed Maintenance Booklet and the IHS Online Maintenance Application.
Support the HSE Manager with quarterly audits and work with the HSE Manager to implement the Occupational Health and Safety System, including hazard identification and risk analysis and related procedures.
Support cost-effective solutions, develop relationships with customers or their regional representatives, monitor customer satisfaction, and advise the Regional Team Lead or Manager of customer challenges involving controls, tenant hosting, site upgrades, installations, or tenancy growth.
Attend site breakdowns to reduce mean time to repair and resolve obstacles; maintain rectifiers, direct-current systems, alarm-monitoring systems, generators, power cabinets, cooling systems, towers, fences, shelters, outdoor cabinets, canopies, road access, and site environments.
Install and commission generators of different types, brands, and capacities; ensure batteries and rectifier modules operate effectively and provide required battery autonomy.
Ensure earth protection is implemented at GSM sites and carry out earth-resistance improvements.
Install, terminate, and commission automatic transfer switch and automatic mains failure panels, Deep Sea cards, BE2K panels, direct-current and direct-current diesel-generator control panels, hybrid systems, and solar systems.
Provide accurate, detailed reporting to support a shift toward preventive maintenance and reduce failures and outages.
Support regional management in optimizing the number and distribution of regions and sites and reducing average site costs.
Ensure site power availability, SBC availability, and Site Supervisor availability meet the stated 99.80% targets; optimize mean time to repair to two hours, reduce customer NUR below 200, reduce mean time between failures, and reduce diesel consumption.
Support cost-reduction initiatives, customer satisfaction, and site security coordination with the security company and security supervisor.

Desired Qualifications

Engineering and telecommunication are assets.

Job Description

MANAGEMENT CONTROLS

Liaise with Team Leader/Manager Regional for his managed Site(s) to optimize operations performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, site’s distribution…).
Support Team lead/Manager, Regional in Keeping IHS portfolio updated and optimized through the correct and accurate reporting using as IHS Online Maintenance Application.
Define Preventive / Routine maintenance schedules and plans (upgrades) for related sites based on the automatic scheduler within the IHS Online Maintenance Application.
Follow up SBC preventive maintenance and ensure the work quality to be delivered as per IHS’ standard.
Meeting weekly/Monthly SBC technicians and reporting to Team Lead/Manager, Regional all challenges.
Ensure preventive and curative maintenance timelines along with quality are met & delivered.
Ensure expenses are reported on time (weekly/monthly) to Team lead/Manager, Regional with all correct justifications attached. Ensure for any expense supportive document which does not meet Finance requirement (invoice should include # RC & # NC) is attached with Discharge Certificate.
Ensure within the cluster managed that any new site added to the maintenance basket from the Rollout will be following the Hand Over processes.
Make sure that all new power system installed on site is working as per expectation, if not, work with Engineering team for correction.

DIESEL CONTROLS

Support Team Lead/Manager, Regional, Diesel & Engineering team through collecting daily accurate data without any falsification and manipulation prior to sending them to Diesel department.
Liaise / communicate with Diesel department to track Diesel consumption, Diesel theft, installed power system performance (Solar, Hybrid, IPT, Huawei, DPC, …) and issue monthly diesel consumption report related to managed sites.
Follow / support monthly diesel study about
- Most diesel consuming sites (set an action plan to revert the trend)
- Most inefficient sites with power system installed designed to reduce Diesel Consumption
Confirm and monitor grid power availability at sites and proper billing with technicians.
Availability of a tracker for all grid issues and work with utility engineer for fast resolution.
Ensure grid and generator are not working at the same time on the ground.

NOC SUPPORT

Liaise / support NOC members & related team to Optimize NOC team performance following:
- Correct data collection from field by having our field technician transmitting correct feedback.
- Preventive maintenance validation with detailed information from the field.
- Persistent & Correct Reporting (Availability, MTTR, MTBF, failures’ reason…).
Liaise / communicate with NOC Managers and Members to optimize NOC performance for teams.
Support to optimize communication and validation process between Diesel Control and NOC monitoring system from one side & correct preventive maintenance validation from another side.
Monitor issued tickets and ensured correct closing and allocation.

PROCUREMENT / STOCK COORDINATION

Support Team Lead/Manager, Regional to provide optimized spare parts, consumables and equipment required for the purpose of optimizing purchasing power (prices, availability, quality, payment terms…)
Validate with Team Lead/Manager, Regional equipment, spare parts, and consumables.
Ensure any returned spare parts, consumables, equipment from any site is labelled clearly with tag’s number and it is returning form to be able to track the stock.
Ensure that, for any new consumables / spare parts delivered for maintenance purposes, the damaged/replaced consumable / spare part from site will be returned with a label on it clearly indicating Site ID and Site Name.
Monitor logistics and stock level inventory to support Team Lead/Manager, Regional in managing the refill of the related Region warehouse to avoid having any shortage of spare parts / consumables.

SBC MANAGEMENT

Help Tead Lead/Manager, Regional in reporting back SBCs’ performance and difficulties faced to optimize the process of SBCs’ Ranking (capability, expertise, geographical coverage, presence, …).
Help Tead lead/Manager, Regional to manage and resolve all issues arising from sites per various SBCs.
Support Team Lead/Manager, Regional to validate all reported completed maintenance works.
Push related SBCs maintenance documentation with IHS Online Maintenance Application.
Help Team Lead/Manager, Regional to reinforce and optimize data collection from SBCs (Preventive Maintenance Plan & daily actualization, crucial sites data for maintenance validation, CPH, Diesel supplied, …).
Support IHS maintenance teams to keep accurate updated data within IHS Online Maintenance Application

COMMUNICATION CHANNELS

Keep open & clear communication channels with the Tead Lead/Manager, Regional, related customers representatives and operation structure.
Liaises/communicates with Team/Lead/Manager, Regional on updates and site issues.
Prepare required Manager, Regional and customer reports.
Support or liaise / coordinate with other departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)
Escalate any site issue that cannot be resolved to Team Lead/Manager, Regional to avoid impact as far as the business is concerned.

HR COORDINATION

Observe integrity, efficiency, and performance.
Being part of making sure IHS vision & strategy transferred are applied smoothly.

HEALTH & SAFETY + QUALITY CONTROL

Make sure the Health & Safety Policy is well understood and applied.
Make sure Quality Policy is well understood and applied by respecting process and procedures of preventive maintenance.
Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements, spare parts replacement as per curative interventions on sites.
Guarantee correct data maintenance collection using deployed Maintenance Booklet and its correct utilization.
Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application.
Support Team Lead/Manager, HSE with the quarterly audits to secure gap between established processed and their application is reduced to almost.
Work hand in hand with the Manager, HSE on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA _ Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring.

CUSTOMER RELATIONSHIP

Support Team Lead/Manager, Regional in applying cost effective solutions.
Work on developing the relation with the customer or regional representative for customer.
Monitor & Ensure customer satisfaction (No Power failure at all, sites are always clean, well maintained, quality of service is good …).
Advise Team Lead/Manager, Regional on any customer difficulty or obstacle faced and related to Control and enhance tenants hosting; site upgrades, tenant installations, tenancy ramp up, etc.

TECHNICAL ENVOLVEMENT

Always attend to sites breakdowns to reduce MTTR and resolution obstacles at any time 24/7.
Ensure proper preventive and corrective maintenance of rectifiers, DC system units, alarm monitoring systems, Generators, Power cabinets, cooling system, tower, fence, shelters, outdoor cabinets, canopies, road access, site environment etc.
Installation and commissioning of different types, brands, and capacities of generators.
Ensure efficient operation of batteries and rectifiers modules to ensure good batteries autonomy when required.
Ability to advise on the results of the reduction of earth resistance on GSM sites to ensure that earth protection is fully implemented. Moreover, availability to carry out earth improvement.
Good understanding of Diagrams, interpretation of electrical layouts/wiring.
Installation, termination, and commissioning of different ATS/AMF panels, Deepsea card, BE2K panels, DC & DCDG generators control panels additionally to hybrid system and solar systems.
Ability to report every single detail with 100% accuracy. Every single detail should be given attention to make sure IHS is moving to a preventive maintenance area instead of running after failures and outages.

Qualifications

Required Experience & Qualifications

Technical degree or bachelor’s degree in electrical or Electromechanical.
Engineering and telecommunication are an asset.

Minimum Experience

A minimum of 2 years cognate experience

KEY PERFORMANCE INDICATOR

100% accurate data reporting through IHS Online Maintenance Application.
100% routine Maintenance Schedule is met and accomplished getting site maintenance in accordance with routine schedules.
Sites power availability is kept at @ 99.80%.
SBCs availability is kept at 99.80%.
Site Supervisor availability is kept @ 99.80%.
Repetitive site is kept at @ 00.00%
MTTR is optimized at 2 hours.
Make sure Customer NUR < 200.
Minimize MTBF to nil.
Cost reduction ideas and management.
Guide Team Lead/Manager, Regional to optimize No of regions/No Sites & distribution.
Support Team Lead/Manager, Regional to ensure average cost per site is reduced.
Customer satisfaction is effective.
Diesel Consumption reduction
Security on site in accordance with the security company and the security supervisor.
Ensure replaced spare parts and consumables are labelled then returned to regional WH as a confirmation that spare parts/consumables delivered previously are tracked and confirmed replaced on my sites.

Additional Information

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.

About the Company

IHS Towers

Owns and leases multi-tenant telecom towers

IHS Towers owns, operates, and develops shared telecommunications towers in emerging markets across Africa, Latin America, and the Middle East. By leasing tower space to multiple tenants, including mobile network operators and government agencies, it provides essential mobile coverage through a multi-tenant infrastructure model that generates recurring revenue from long-term lease agreements. Unlike platforms that rely on single-tenant setups, IHS Towers maximizes tower utilization by serving multiple clients per site, strengthening cash flows and reducing capital needs for operators. The company differentiates itself through its focus on fast-growing, underserved regions, scale across multiple countries, and a commitment to sustainability and community impact by improving connectivity. Its goal is to expand reliable communications infrastructure to support economic growth and connect more people, while delivering stable, predictable returns for its owners and investors.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 2001

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