Senior ServiceNow Transformation & Advisory Consultant
Infosys
Senior ServiceNow Transformation & Advisory Consultant
Infosys
Global digital services and consulting provider
Infosys Consulting - Europe · London, United Kingdom (Hybrid) · — · Posted 2026-10-15
Workplace: hybrid
Department: Tech Transformation
Senior ServiceNow Transformation & Advisory Consultant
Senior Consultant
London
About Us
You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?
The Team
Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team.
About your role
As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.
Your role will Include:
ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM),Global Business Services (GBS).
Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
Sector Expertise
Financial Services: Supported regulatory compliance, operational resilience, and vendor risk management.
Life Sciences: Delivered secure, compliant workflows for R&D and manufacturing environments.
Certifications that Set You Apart:
Required: ServiceNow Certified System Administrator (CSA).
Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
Driving Change: Experience in managing organizational change and driving adoption for technology transformations.
Desired Certifications: PROSCI, TBM (Technology Business Management).
Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
_Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.
_
About Infosys Consulting
Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.
Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!
Apply at Infosys Consulting - Europe
Powered by Workable
Infosys is a global provider of digital services and consulting. It helps organizations with software development, cloud solutions, data and analytics, automation, and AI-powered platforms to transform their technology and business operations. The company primarily delivers these capabilities through client projects, outsourcing, and managed services, rather than selling a single standalone product. Infosys differentiates itself by its long-standing global reach (present in over 50 countries) and its breadth of offerings, including a dedicated consulting arm and a business process outsourcing unit, which together cover strategy, design, development, and ongoing operations. Its goal is to guide clients through digital transformation and AI adoption at scale, helping them improve efficiency, agility, and competitiveness over the long term.
Explore more opportunities at Infosys