Euronet Worldwide

Global electronic payments and remittance processor

Payment Switch Processing Support Expert

IT OperationsConfirmed live in the last 24 hours

Full-timeRemote in Ecuador

About the Job

Requirements

12–14 years of experience in IT or application production support or managed services.
A proven track record managing customer-facing support operations in a global environment.
Strong expertise in ITIL processes, including Incident, Problem, Change, and Service Delivery Management.
Experience leading distributed and cross-regional teams.
Strong understanding of production environments and critical business applications.
Strong leadership and team-management capabilities.
Strong stakeholder-management and communication skills.
A high sense of ownership and accountability.
Problem-solving, analytical, and decision-making abilities.
Ability to manage high-pressure situations and critical escalations.
Proficiency in service-management tools and monitoring platforms.
Mandatory proficiency in Spanish and English.

Responsibilities

Support end-to-end payment transaction processing across switching platforms, including card, ATM, POS, and digital payments.
Monitor real-time transaction flows and ensure system uptime and performance.
Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues.
Minimize disruption to business operations through proactive issue detection and resolution.
Handle L1/L2 issues related to payment-switch processing and integrations.
Perform root-cause analysis for transaction failures, latency issues, and system errors.
Work with cross-functional teams to resolve issues promptly.
Maintain issue documentation and contribute to the knowledge base for recurring issues.
Monitor transaction queues, message formats including ISO 8583 and ISO 20022, and switch interfaces.
Support reconciliation between switches, host systems, and external networks such as Visa, Mastercard, and AMEX.
Investigate and resolve transaction mismatches, duplicate postings, and settlement discrepancies.
Ensure financial and transactional integrity across systems.
Support deployment and validation of new releases, patches, and configuration changes in switching systems.
Participate in integration testing with external payment networks and banking systems.
Transition new functionality into production with minimal risk.
Validate system readiness and rollback procedures during releases.
Coordinate with banks, payment networks, and internal teams to resolve issues and improve services.
Provide stakeholders timely updates on incidents, outages, and system health.
Collaborate with development and infrastructure teams on fixes and enhancements.
Participate in customer discussions about technical clarifications and support topics.
Identify opportunities to automate monitoring, alerting, and reconciliation processes.
Recommend improvements to switching performance, transaction throughput, and reliability.
Reduce incident volumes through proactive system tuning and preventive fixes.
Ensure adherence to governance frameworks, audit requirements, and compliance standards.
Participate in strategic planning to scale support operations in LATAM.

Desired Qualifications

Domain experience in payments or transaction-processing systems is highly preferred.

Switch Production Support -LATAM

Euronet Worldwide, Inc. · Ecuador (Remote) · Full-time · Posted 2026-07-20

Salary: USD 2,000–4,500

Workplace: remote

Department: Integration

Description

Position: Payment Switch Processing Support Expert

Location: Latam region

Positions: 1

Experience: 8–12 Years of relevant experience in payments / transaction switching domain

Role Objective:

To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.

Key Responsibilities

1.1.1 Payment Switching Operations & Support

•Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)

•Monitor real-time transaction flows and ensure system uptime and performance

•Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues

•Ensure minimal disruption to business operations through proactive detection and resolution of issues

1.1.2 Incident & Problem Management

•Handle L1/L2 level issues related to payment switch processing and integrations

•Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors

•Work closely with cross-functional teams to ensure timely issue resolution

•Maintain issue documentation and contribute to knowledge base for recurring issues

1.1.3 Transaction Monitoring & Reconciliation

•Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces

•Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)

•Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies

•Ensure accurate financial and transactional integrity across systems

1.1.4 Change, Release & Integration Support

•Support deployment and validation of new releases, patches, and configuration changes in switching systems

•Participate in integration testing with external payment networks and banking systems

•Ensure smooth transition of new functionalities into production with minimal risk

•Validate system readiness and rollback procedures during releases

1.1.5 Stakeholder Collaboration & Communication

•Coordinate with banks, payment networks, and internal teams for issue resolution and service improvements

•Provide timely updates on incidents, outages, and system health to stakeholders

•Collaborate with development and infrastructure teams for fixes and enhancements

•Participate in customer discussions for technical clarifications and support topics

1.1.6 Continuous Improvement & Automation

•Identify opportunities to automate monitoring, alerting, and reconciliation processes

•Recommend improvements in switching performance, transaction throughput, and reliability

•Contribute to reducing incident volumes through proactive system tuning and preventive fixes

•Ensure adherence to governance frameworks, audit requirements, and compliance standards

•Participate in strategic planning for scaling support operations in LATAM

Requirements

Qualifications & Experience

•12–14 years of experience in IT/application production support or managed services

•Proven track record in managing customer-facing support operations in a global environment

•Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management)

•Experience in leading distributed and cross-regional teams

•Strong understanding of production environments and critical business applications

•\Domain experience in payments, or transaction processing systems is highly preferred

Key Skills & Competencies

•Strong leadership and team management capabilities

•Excellent stakeholder management and communication skills

•High sense of ownership and accountability

•Problem-solving mindset with analytical and decision-making abilities

•Ability to manage high-pressure situations and critical escalations

•Proficiency in service management tools and monitoring platforms

Language: Spanish & English (Mandatory)

Reference: Euronet | epay | Ria Money | Ren

Benefits

Paid Time Off
Work From Home
Training & Development
Performance Bonus

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About the Company

Euronet Worldwide

Global electronic payments and remittance processor

Euronet Worldwide provides electronic payment and transaction processing services for banks, retailers, and consumers. It operates three segments: EFT Processing (ATM/POS services, card outsourcing, and related software), epay (prepaid products and distribution of mobile top-ups and digital gift cards), and Money Transfer (Ria and Xe remittance services across about 200 countries). It leverages a network of 50,000+ ATMs and hundreds of thousands of POS terminals and uses acquisitions to broaden capabilities, supported by its REN cloud-native payments platform for secure digital transactions. Its goal is to grow its global payments ecosystem by expanding its network and service offerings while delivering reliable, scalable processing for financial institutions, merchants, and consumers.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Leawood, KS
Founded: 1994

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