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Transcom

Outsourced AI-driven CX solutions provider

Junior Resource Planning Analyst

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-timeCairo, Cairo Governorate, EgyptNo salary listed

About the Job

Requirements

  • English language proficiency at B1 or higher.
  • Strong knowledge of Microsoft Office.
  • A university/college diploma or equivalent degree in Economics, Administration, Business Studies, or a similar field.
  • At least 1 year of experience in a similar role, such as administration or resource planning support; experience in a large, dynamic organization is preferred.
  • Basic understanding of workforce planning, scheduling, or operational resource management principles.
  • Experience handling formal documents and sensitive data.

Responsibilities

  • Implement company Human Resources policies related to labor relations and personnel management and administration, supporting the organization’s functional areas and employees.
  • Contribute to project success, propose improvements, share knowledge, and learn with colleagues.
  • Work rotational shifts.

Desired Qualifications

  • Basic knowledge of labor law.
  • Basic understanding of payroll processes.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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