G

Guidewire

Cloud-based SaaS platform for P&C insurers

Principal

Full-TimeUpdated on 10/15/2026
No salary listed
Expert
Tokyo, Japan
In Person
Project & Program ManagementProgram Management

About the job

Requirements
  • Experience in enterprise software delivery, consulting, or transformation gained within a Global System Integrator or SaaS-based product company.
  • Experience in a customer-facing delivery leadership role, with accountability for program outcomes and customer satisfaction.
  • Hands-on experience delivering large-scale cloud or SaaS implementations using a Global Delivery Model, with direct responsibility for coordinating onshore, nearshore, and offshore teams.
  • Understanding of the operational disciplines required for effective distributed delivery, including team integration, knowledge transfer, quality assurance across locations, and time zone governance.
  • Experience structuring and managing Fixed Price engagements, including scope definition, change control, and margin management.
  • Experience delivering outcome-based engagements with clearly defined success metrics and milestone-linked delivery models.
  • Ability to lead implementation planning and develop detailed delivery estimates in collaboration with internal teams and SI partners, incorporating Global Delivery Model resourcing and cost structures.
  • Knowledge of the P&C insurance industry in Australia and/or Japan, including regulatory environments such as APRA or FSA, common lines of business, and operational workflows.
  • Familiarity with budgeting, forecasting, and tracking program-level financials across multi-location delivery models.
  • Experience coordinating across delivery teams, SI partners, and customer teams in complex, matrixed environments.
  • High-level understanding of cloud platforms and SaaS delivery models, informed by practical experience in a product company or GSI context.
  • Ability to manage and mitigate delivery risks in complex, globally distributed environments.
  • Proficiency with Jira, Confluence, Power BI, or similar platforms.
  • Sales acumen to identify and create new sales opportunities through strategic thinking and proactive engagement.
Responsibilities
  • Lead the planning and execution of cloud transformation programs across assigned customer accounts in the Australia/Japan market.
  • Own end-to-end implementation planning with customers, establishing delivery roadmaps, resource models, and milestone frameworks from engagement inception.
  • Design and govern Global Delivery Model structures for assigned programs, defining responsibilities across onshore, nearshore, and offshore teams and ensuring effective integration across all delivery locations.
  • Establish governance, communication, and escalation frameworks for distributed delivery teams, including time zone coordination, knowledge transfer protocols, and quality assurance across locations.
  • Coordinate performance testing, cutovers, and handovers to customer success.
  • Monitor progress, identify risks, and work with delivery teams to keep programs on track.
  • Ensure customer programs align with business objectives and success criteria.
  • Structure and govern Fixed Price engagements, managing scope boundaries, change control processes, and margin protection throughout the delivery lifecycle.
  • Lead outcome-based engagement models, defining measurable success criteria, aligning delivery milestones to business outcomes, and proactively managing customer expectations.
  • Act as a trusted delivery partner to customer stakeholders and SI partners across Australia or Japan.
  • Provide strategic input on how customers can leverage Guidewire products and services in light of local P&C insurance market requirements, including regulatory frameworks such as APRA or FSA and regional product lines.
  • Apply insurance domain knowledge to guide customers on industry best practices, lines of business, and operational transformation specific to the Australia-Japan market.
  • Use GSI or SaaS product company experience to shape customer engagement design and delivery governance.
  • Advocate for customer needs within Guidewire by collaborating with Product, Cloud Ops, and Support.
  • Support governance activities such as steering committees and executive reviews.
  • Support sales teams by contributing to cloud transformation proposals and services estimates, including Fixed Price and outcome-based commercial constructs.
  • Lead development of implementation estimates with Delivery, Cloud Ops, Product, and SI partners, ensuring estimates reflect realistic scope, complexity, and risk, including Global Delivery Model cost and coordination overhead.
  • Participate in early customer conversations to shape engagement plans and tailor solutions to the Australia-Japan context using regional market insight.
  • Own small to mid-size opportunity proposals and help develop Statements of Work, including scope definitions appropriate for Fixed Price structures and Global Delivery Model resourcing.
  • Identify expansion opportunities within existing accounts through delivery performance and customer relationships.
  • Track budgets and forecast delivery costs across Fixed Price and time-and-materials engagements, including the financial implications of Global Delivery Model resourcing across locations.
  • Manage commercial risk in Fixed Price contracts through scope management, proactive change control, and margin monitoring.
  • Contribute to account profitability by managing margin, staffing, and scope alignment across onshore and offshore resource pools.
  • Ensure a smooth transition from implementation to BAU support and customer success.
  • Achieve program outcomes measured by on-time, on-scope, within-budget cloud implementations, with accountability for Fixed Price contract performance.
  • Maintain customer engagement quality as measured by CSAT scores and stakeholder feedback from assigned accounts across Australia and Japan.
  • Support delivery efficiency through accurate delivery forecasting, implementation estimates, staffing plans, and margin impact, including Global Delivery Model cost optimisation.
  • Achieve estimate quality by producing pre-sales implementation estimates that align with actual delivery outcomes.
  • Establish and achieve account-specific Services Revenue, Profitability, and Sales targets.
Desired Qualifications
  • 15+ years of experience delivering complex projects.
  • Working knowledge of Guidewire Cloud Platform and associated services.
  • Prior experience at a Tier 1 Global System Integrator such as Accenture, Deloitte, Capgemini, Cognizant, or PwC, or within a SaaS-based enterprise software company in a delivery leadership capacity.
  • Deep understanding of Australia and Japan P&C insurance market dynamics, product structures such as CTP, home, commercial lines, and non-life, and digital transformation trends.
  • Familiarity with APRA prudential standards and Japan FSA regulatory requirements as they relate to core systems transformation.
  • Experience working with Japanese insurers or Australian general insurers on technology modernisation programs.
  • AWS or cloud platform certifications.
  • PgMP, PMP, or SAFe certifications.
  • Previous experience working with SI partners in the ANZ or Japan region, ideally from both sides of the relationship as the GSI and as the product vendor.
  • Familiarity with regulated industries such as insurance, healthcare, or banking.
  • Prior experience in customer success, engagement management, or program delivery within a SaaS vendor environment.
  • Exposure to commercial constructs, including Fixed Price proposals, SOWs, and outcome-based pricing models within a GSI or product company commercial framework.
  • Experience managing global or multi-region customer programs across Asia-Pacific, including programs with significant offshore delivery components.
  • Comfort working in fast-paced, matrixed environments with shifting priorities across multiple geographies and time zones.

About the company

Guidewire provides software for the property and casualty (P&C) insurance industry. Its platform is a cloud-based suite that helps insurers run core operations such as underwriting, policy administration, billing, and claims, with added analytics and AI features. Customers subscribe to the software as a service (SaaS) and pay for cloud access, implementation, and ongoing support. The company differentiates itself by its deep specialization in P&C, a large number of successful implementations (about 1,600), a track record of industry recognition (awards and a strong position in Gartner’s Magic Quadrant for P&C Core Platforms in North America), and an integrated set of digital, core, analytics, and AI tools designed to modernize insurers’ core systems. Its goal is to help P&C insurers modernize their technology, improve customer experiences, and grow their businesses through a cloud-based platform.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Mateo, California

Founded

2001

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Simplify's Take

What believers are saying

  • FY2026 revenue reached $1.475 billion, up 23%, with ARR at $1.242 billion.
  • Subscription and support revenue rose 33% in FY2026, confirming cloud momentum.
  • Lititz Mutual chose ProNavigator on September 21, 2026, validating Guidewire’s AI strategy.

What critics are saying

  • Guidewire’s FY2027 ARR guidance implies slower 18% growth versus FY2026’s 19%.
  • License revenue fell 7% in FY2026, increasing dependence on cloud conversions.
  • Insurers can delay migrations, starving Guidewire’s services-led implementations and extending sales cycles.

What makes Guidewire unique

  • Guidewire’s 570-plus insurers and 44-country footprint create deep switching costs.
  • ProNavigator embeds insurance-specific AI inside core workflows, not as a generic add-on.
  • Guidewire Cloud unifies claims, billing, and policy systems across the P&C stack.

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Benefits

Financial: Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.

Health & Wellness: Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.

Flexible Working: Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.

Downtime: Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.

Continual Development: We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.

Career Mobility: Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

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SalesTech Star
Oct 5th, 2026
Guidewire names Dan Brown as Chief Product Officer.

Guidewire names Dan Brown as Chief Product Officer. Enterprise software veteran brings 25+ years of product strategy leadership experience to drive Guidewire's product vision, strategy, and roadmap. Guidewire announced the appointment of Dan Brown as Chief Product Officer. Reporting to Chief Executive Officer Mike Rosenbaum, Brown will lead Guidewire product strategy and execution, leveraging his deep experience in successfully building and scaling enterprise software organizations, to embed AI across Guidewire's suite of core applications and transform how global P&C insurers underwrite risk and manage claims. "Dan has a proven record of turning product vision into decisive market execution and rapid enterprise adoption," said Mike Rosenbaum, CEO, Guidewire. "Under his leadership, Guidewire will continue pushing the boundaries and expectations of insurance core applications, helping our customers modernize their operations and take advantage of this historic technology-driven opportunity." Brown brings more than 25 years of enterprise software experience, leading product strategy for top software companies. He joins Guidewire from Celonis where he served as Chief Product Officer. Prior to that, Brown held the Chief Product Officer role at Certinia and several product, R&D, and leadership positions during his 15-year tenure at Microsoft. "As I step into this role, what stands out is how closely our customers and partners shape what we build," said Dan Brown, Chief Product Officer, Guidewire. "We're already bringing AI into the products insurers trust, making them more powerful, intuitive, and valuable. I'm excited to work closely with our community to build on that momentum and continue delivering meaningful innovation."

PR Newswire
Oct 5th, 2026
Guidewire appoints Dan Brown as chief product officer to embed AI across insurance platform

Guidewire has appointed Dan Brown as chief product officer. Brown will report to CEO Mike Rosenbaum and lead product strategy and execution, focusing on embedding AI across Guidewire's suite of core applications for property and casualty insurers. Brown brings over 25 years of enterprise software experience. He joins from Celonis, where he served as chief product officer. Previously, he held the same role at Certinia and spent 15 years at Microsoft in various product and leadership positions. Guidewire provides cloud platform solutions for P&C insurers. The company serves more than 570 insurers across 44 countries.

II Reporter
Sep 30th, 2026
West Bend moves claims operations to Guidewire Cloud.

West Bend moves claims operations to Guidewire Cloud. The carrier says the cloud implementation creates the data foundation needed to expand analytics and AI across claims workflows. Anthony R. O'Donnell // September 30, 2026 (Image credit: IIR.) West Bend Insurance Company (West Bend, Wisc.) has moved its claims operations onto Guidewire Cloud across all lines of business, establishing what the companies describe as a foundation for broader use of analytics and AI in claims. The implementation gives West Bend direct access to claims data within live operational workflows, which the carrier says will support improved claims decision-making and future expansion of AI capabilities. "Connecting our reliable data directly to live workflows is what makes AI in claims management possible," comments Murali Natarajan, SVP and CIO, West Bend. "By embedding analytics directly into the daily workflow, we can improve indemnity accuracy and deliver optimized claims service to our policyholders." Natarajan says the architecture is intended to create a claims environment that can learn from previously closed claims and apply those insights to subsequent ones. Building the Claims Data Foundation Guidewire (San Mateo, Calif.) positions the migration as an example of how insurers can prepare existing core workflows for AI and agentic applications by improving access to operational data. "Implementing Guidewire Cloud provides the direct, real-time data access required to turn raw claims information into actionable operational intelligence," comments Michael Mahoney, Head of Professional Services, Guidewire. Ernst & Young LLP (EY), a Guidewire Consulting member, led the implementation. "West Bend now has the foundation to shift from reactive claims handling to a proactive, data-driven strategy across the entire business," comments Chris Raimondo, EY Global and EY U.S. Insurance Consulting Leader. West Bend writes property, casualty and workers' compensation insurance in 14 states and offers surety coverage nationwide.

EIN Presswire
Sep 28th, 2026
Ogon deepens InsuranceNow product investment ahead of Guidewire Connections.

Ogon deepens InsuranceNow product investment ahead of Guidewire Connections. September 28, 2026, 11:00 GMT Ogon will host the InsuranceNow Collaboration Room, moderate a breakout panel, showcase its policyholder portal, and celebrate customers in Las Vegas. We bring carriers together and lead conversation, working through the most complex challenges our customers face and learning firsthand how their businesses are evolving." - Ankur Jaiswal SAN JOSE, CA, UNITED STATES, September 28, 2026 / EINPresswire.com / - Ogon Consulting, a Guidewire PartnerConnect Consulting partner specializing in Guidewire InsuranceNow, today announced its return to Guidewire Connections 2026 as a Gold Plus sponsor, alongside continued expansion of the digital engagement products it builds for InsuranceNow carriers. Connections 2026 takes place October 26-29 at the Fontainebleau Las Vegas. Ogon's digital engagement suite - Skyway, Jetstream, and Command Center - is built to help insurers extend the capabilities of Guidewire InsuranceNow into the experiences their policyholders and agents touch every day. Skyway and Jetstream are now live or in implementation with seven carriers. Each product is purpose-built for InsuranceNow and powered by the robust Guidewire API framework. "Guidewire InsuranceNow does a great deal for carriers and our job is to help them realize more of it," said Ankur Jaiswal, Co-Founder of Ogon Consulting. "That is where our product investment goes - building solutions that sit naturally alongside InsuranceNow and extend what carriers can offer their policyholders and agents." Enabling carriers to run InsuranceNow independently is a defining focus of Ogon's practice and the subject of the company's breakout session at Connections. "From Implementation to Independence: How to Become Self-Led on InsuranceNow and Drive Innovation" will feature a panel of InsuranceNow customers sharing firsthand accounts of their transitions to a self-led model. The session is designed to give attendees a candid, practical look at the varied paths carriers take to self-sufficiency and what it takes to sustain innovation once they get there. Connections remains the largest annual gathering of the InsuranceNow community and the one week each year when customers, partners, and the Guidewire team are in the same place. As sponsor of the InsuranceNow Collaboration Room, Ogon provides customers a dedicated space to meet peers, work through shared challenges, and engage directly with experts from both Ogon and Guidewire. The company will also host its annual celebration for InsuranceNow customers, a tradition that has become one of the community's regular fixtures. "There is no other week in the year when this much InsuranceNow expertise sits in one room," Jaiswal added. "We bring carriers together with the Guidewire teams who build the platform, and we lead the conversations that follow - working through the most complex challenges our customers face and learning firsthand how their businesses are evolving. That work shapes how we serve them the other fifty-one weeks of the year." About Ogon Consulting Ogon Consulting is a Guidewire PartnerConnect Consulting partner specializing in Guidewire InsuranceNow. Ogon supports 21 InsuranceNow customers with implementation, configuration, production support, upgrades and updates, and data migration, along with a digital engagement suite - Skyway, Jetstream, and Command Center - built to extend the InsuranceNow platform. Ogon is a Gold Plus sponsor of Guidewire Connections 2026. Media Contact Steve Timperley Director of Strategy, Ogon Consulting [email protected] 952-412-6748 Steve Timperley Ogon Consulting email us here Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: September 28, 2026, 11:00 GMT EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above. Steve Timperley Ogon Consulting

PR Newswire
Sep 28th, 2026
StreamSettle joins Guidewire Vanguard Program to accelerate claims settlement.

StreamSettle joins Guidewire Vanguard Program to accelerate claims settlement. StreamSettle Sep 28, 2026, 06:00 ET StreamSettle joins Guidewire Vanguard Program to bring triple-blind settlement technology to P&C carriers, cutting litigation cycle times and claims costs. CYPRESS, Texas, Sept. 28, 2026 /PRNewswire-PRWeb/ - StreamSettle, the industry's first triple-blind deal detection software for claims settlement, announced that the company has joined the Guidewire Insurtech Vanguards program, an insurtech incubator from Guidewire (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently. "Guidewire is the gold standard for P&C innovation, and we are honored to be named as an Insurtech Vanguard," says Chrysa Jones, COO, StreamSettle. "For decades, negotiation posturing has cost the industry millions in unnecessary litigation. We are proud to bring our triple-blind deal detection software to the Guidewire ecosystem, empowering carriers to cut through years of litigation and the associated costs." Insurtech Vanguards is a community of select startups and technology providers that are bringing novel solutions to the P&C industry. As part of the program, Guidewire provides strategic guidance to and advocates for the participating insurtechs, while connecting them with the Guidewire customer community. "We are thrilled to welcome StreamSettle to our Insurtech Vanguards community," said Laura Drabik, Chief Evangelist, Guidewire. "Their innovative approach enables insurers to identify settlement opportunities early, avoiding the risks and costs of unnecessary litigation while driving measurable value through improved cycle times and reduced loss adjustment expense." StreamSettle utilizes patent-pending, triple-blind encryption protocols to securely and confidentially test for overlap in disputing parties' True Settlement Thresholds (the number they'd be willing to settle for but would not say aloud to their opponent). When an overlap is detected, the parties have a binding settlement at the mathematical midpoint. If there's no overlap, no numbers are revealed, no fees are charged, and no leverage is lost, making StreamSettle uniquely risk-free. About StreamSettle StreamSettle was built by board-certified trial attorney Joe Jones, who grew tired of settling claims after years of costly litigation, for an amount that everyone would have been happy with at the beginning of the claim's life cycle. There just had to be a way to test for settlement overlaps without either side showing their cards. And thus, the idea of blind threshold testing was born. More than half of the claims that are negotiated on the StreamSettle platform reach immediate resolution, with 76% of those settlements captured pre-lit. The mission behind StreamSettle is to resolve claims before suit is even filed and catch the rest at their earliest mathematical possibility. For more information, visit www.streamsettle.com. Media Contact Chrysa Jones, StreamSettle, 1 281-705-4226, [email protected], https://streamsettle.com Joe Jones, StreamSettle, 1 832-419-6891, [email protected], https://streamsettle.com SOURCE StreamSettle