Keyholder
About the job
- Experience in customer service, such as retail, hospitality, or a similar field.
- Confidence, responsibility, and willingness to lead by example.
- Ability to build rapport with people.
- Organisation and calmness under pressure.
- Attention to detail and presentation.
- Motivation to achieve goals and deliver results.
- Create exceptional experiences for every customer.
- Support opening and closing the store.
- Run smooth and successful shifts.
- Reach sales goals.
- Keep the store tidy, stylish, and well-presented.
About the company
Merchant 1948 is a family-owned footwear retailer with stores across New Zealand and Australia, offering men’s and women’s shoes, bags, and accessories. It blends physical retail with e-commerce, and uses a curated, globally sourced selection—featuring contributions from artisans in Portugal, Spain, and Italy—alongside services like free shipping for logged-in members and payment options such as Afterpay and Laybuy. The company differentiates itself through its three-generation heritage (now under the Overland Footwear Group) and its focus on craftsmanship and customer service, including an in-store repair program called Merchant Workshop and a sustainability-focused approach with its own manufacturing oversight via a factory in China. The goal is to be a trusted destination for quality, fashion-forward footwear while extending product life and reducing waste in the fashion industry, supported by a dedicated sustainability committee and ongoing expansion in both markets.
Company Size
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Company Stage
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Total Funding
N/A
Headquarters
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Founded
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Simplify's Take
What believers are saying
- September 2026 pages confirm over 30 stores across New Zealand and Melbourne, Australia.
- AW26 Going West launched February 2026, showing fresh assortment and merchandising momentum.
- Chadstone and Sylvia Park promotions in 2026 show active mall traffic and demand capture.
What critics are saying
- IBISWorld says New Zealand footwear competition is high and increasing; Accent leads market share.
- Merchant 1948 promotions like August 2026 extra 40% off signal margin pressure.
- Overland Footwear Group depends on discretionary footwear spending; a 2026 sales slump hits inventory fast.
What makes Merchant 1948 unique
- Three-generation Anselmi ownership and New Zealand heritage still anchor Merchant 1948's brand.
- Merchant Workshop repairs in Newmarket extend product life and deepen customer loyalty.
- Owned China factory plus European sourcing gives tighter quality control than pure import retailers.
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Benefits
- Performance Bonus
- Employee Discounts
- Employee Referral Bonus