Customer Success Associate
About the job
- At least 1 year of experience in customer service or customer success in the insurance industry.
- Knowledge of insurance software, specifically claims management, underwriting, or rating.
- Ability to handle a high volume of customer inquiries in a fast-paced environment.
- Strong organizational and time-management skills.
- Ability to identify customer needs and proactively address concerns.
- Willingness to work Pacific Standard Time hours.
- Advanced English proficiency and the ability to communicate effectively in written and spoken English.
- Proficiency with Excel and G-Suite.
- Provide customer support to payroll clients by phone, email, and chat.
- Gather, enter, organize, and manage migration and onboarding data accurately.
- Manage customer accounts and ensure timely onboarding through the customer success program.
- Maintain accurate records of customer interactions and deliver data-driven insights to support business decisions.
- Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary.
- Proactively identify and resolve potential customer concerns before they escalate.
- Develop and maintain knowledge of the company's software products, payroll processes, and the insurance industry.
- Support and process U.S.-based payroll operations accurately and in accordance with compliance requirements.
- Build client relationships by delivering a positive, solution-oriented customer experience.
- Collaborate with internal teams to support customer success and satisfaction throughout the client lifecycle.
About the company
Hourly provides a cloud-based platform for payroll, time and attendance tracking, and workers’ compensation insurance for small and medium-sized businesses with hourly employees. It syncs GPS-based time tracking with payroll so workers’ comp premiums are calculated in real time from actual payroll data, avoiding year-end estimates. The mobile-first platform offers automated payroll tax filings, same-day direct deposit, and a subscription model with per-employee pricing. It differentiates itself with pay-as-you-go workers’ comp and a focus on industries with variable-hour workloads, helping SMBs manage costs and administration as they scale across the United States, including a merger with WeSure US.
Company Size
51-200
Company Stage
Early VC
Total Funding
$39.2M
Headquarters
Palo Alto, California
Founded
2018
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Simplify's Take
What believers are saying
- WeSure closed Hourly’s acquisition in September 2025 and added $10 million.
- Calcalist reported Hourly’s 2024 revenue reached $3.5 million, showing commercialization.
- Hourly’s August 2026 pricing pages show active sales, not a dead product.
What critics are saying
- Hourly became WeSure US’s wholly owned subsidiary in 2025, crushing strategic independence.
- The $53 million valuation implies weak standalone scale for a fintech insurer.
- If WeSure shifts capital to core insurance, Hourly’s payroll product gets starved and shelved.
What makes Hourly unique
- Hourly’s pay-as-you-go workers’ comp uses real payroll data, avoiding year-end audits.
- Nationwide partnered with Hourly in July 2023, validating its insurance distribution.
- Hourly still serves hourly-worker SMBs in construction, where Tom Sagi built firsthand pain.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Remote Work Options
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
4%WeSure US has merged with payroll fintech company Hourly in a $53 million deal. Hourly, founded by Israeli entrepreneur Tom Sagi, is a US-based payroll management platform. The company has raised approximately $37 million to date, with support from Israeli venture capital funds Glilot Capital, S-Capital, and Vintage, as well as US-based investors MSAD Ventures and J-Ventures.
Fintech company Hourly is merging with WeSure Global Tech at a $168 million valuation and has raised an additional $10 million. Hourly shareholders will own about 49% of the new entity. Founded by Tom Sagi, Hourly has raised $37 million to date and specializes in payroll management for businesses with hourly workers. The merger aims to expand WeSure's US operations and enhance its insurance offerings.
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Hourly to expand beyond California and scale its insurance operation nationwide PALO ALTO, Calif. , June 3, 2022 /PRNewswire/ -- Hourly.io, a fast-growing workers' comp and payroll startup, today announced it has raised $27 million in Series A financing led by Glilot Capital Partners...
Hourly.io, a fast-growing workers' comp and payroll startup, today announced it has raised $27 million in Series A financing led by Glilot Capital Partners through its early growth fund, Glilot+.