Tesla

Makes electric cars, robotaxis and grid batteries

Associate Installer Support Engineer - Spanish Speaking, Fixed Term Contract

Customer SupportConfirmed live in the last 24 hours

Full-timeAmsterdam, NetherlandsNo salary listed

About the Job

Requirements

A bachelor's degree in a technical or engineering field, or at least two years of experience in a relevant technician role.
Fluency in English and Spanish.
Understanding of electrical theory and experience with AC/DC power systems or other electronic systems, devices, and components.
Experience troubleshooting metering and communications issues involving multiple variables.
Experience in customer service, technical support, or engineering environments.
Ability to work independently, make decisions with limited direction, and prioritize competing cases.
Strong written and verbal communication skills, including producing detailed and accurate case notes.

Responsibilities

Provide live support on residential energy products via phone, chat, email, and other channels.
Troubleshoot proprietary power electronics systems and supporting components.
Review operational logs in proprietary and non-proprietary tools.
Use Linux, SSH, and related tools for advanced remote troubleshooting.
Handle cases to a high standard through follow-up, documentation, and clear next steps.
Identify trending issues, gather evidence, and report findings to leadership and engineering.
Flag process and knowledge gaps that could improve training and resources.
Build subject-matter-expert-level knowledge of the company's residential energy products.

Desired Qualifications

Ability to read single-line diagrams for photovoltaic and storage systems.
Electrical engineering knowledge or experience.
Experience in IT, networking, telecommunications, or security systems.

Category	Energy - Solar & Storage
Location	Amsterdam, Noord-Holland
Requisition ID	278320
Type	Full-time

Job Description

Please submit your CV in English in order to be considered for the role. This role is available in Amsterdam. This is a 12-month fixed-term contract with the possibility of extension. The Installer Support team is the escalation point for channel partners who distribute, install, and service Tesla’s residential energy products. The team helps partners deliver a strong end-customer experience, and is often the last stop for deciding next steps and solutions. As an Installer Support Engineer, you will give real-time diagnostics and solutions to trained on-site technicians during install and maintenance of Tesla residential solar, storage, and home charging products. You will build deep product knowledge, remotely access and troubleshoot equipment, and become a subject matter expert. Strong candidates already know residential energy. Experience in IT, networking, telecommunications, or security systems is beneficial.

Job Responsibilities

Provide live support on residential energy products via phone, chat, email, and other channels
Troubleshoot proprietary power electronics systems and supporting components
Review operational logs in proprietary and non-proprietary tools
Use Linux, SSH, and related tools for advanced remote troubleshooting
Handle cases to a high standard: follow-up, documentation, and clear next steps
Spot trending issues, gather evidence, and report findings to leadership and engineering
Flag process and knowledge gaps that would improve training and resources
Build SME-level knowledge of Tesla’s residential energy products

Job Requirements

Bachelor’s degree in a technical or engineering field, or 2+ years in a relevant technician role
Fluency in English and Spanish
Understanding of electrical theory, with experience in AC/DC power systems or other electronic systems, devices, and components
Experience troubleshooting metering and communications issues with multiple variables
Experience in customer service, technical support, or engineering environments
Ability to work independently, make decisions with limited direction, and prioritise across competing cases
Strong written and verbal communication skills, with detailed, accurate case notes
Ability to read single-line diagrams for PV and storage systems is a plus
Electrical engineering knowledge or experience is a plus
Experience in IT, networking, telecommunications, or security systems is a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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