D

Docusign

Runs electronic signing and agreement workflows

Senior Digital Transformation Consultant

Technology & Systems ConsultingUpdated on Nov 13
Full-timeRemote in USA

About the Job

Requirements

  • A Bachelor's degree and 8+ years of experience in a business and technical consultative role with executive-level interaction, or a Master's degree and 6+ years of related experience.
  • At least 5 years of external, customer-facing experience within a SaaS or Professional Services environment.
  • Experience managing large-scale, enterprise-level projects within matrixed organizations.
  • Experience achieving high methodology compliance, such as 90% or higher, in a program management capacity.
  • Experience with global eSignature regulations, including eIDAS, UETA, or ESIGN, and data governance best practices.

Responsibilities

  • Lead customers through the business and organizational impact of digital transformation, providing expert short- and long-term change management strategies.
  • Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work drafting.
  • Direct the creation of strategic programs, charters, roadmaps, and business cases to drive alignment and secure buy-in from executive stakeholders across diverse business units.
  • Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans.
  • Deliver industry-tailored points of view on regulatory compliance, competitive landscape, preferred authentication, and prioritized digital transformation initiatives, based on successful global deployments.
  • Lead the analysis of legacy Agreement applications to provide prescriptive guidance and architect a multi-year roadmap for moving to a modern Docusign Intelligent Agreement Management platform, including end-to-end process maps charting ROI versus complexity.
  • Manage program-level risks and issues, independently executing executive-level escalation protocols when necessary.
  • Advise customer technical teams on optimal solution architecture and integration points, including APIs, webhooks, and authentication.
  • Define and track KPIs and ROI to validate and drive ongoing platform adoption across the enterprise.
  • Mentor and coach less experienced Digital Transformation Consultants and cross-functional teams on project implementation and resource planning best practices.
  • Travel up to 25% of the time.

Desired Qualifications

  • External customer-facing experience with large, global, matrixed enterprise accounts.
  • Ability to articulate vision and plan and commercially oversee execution of large-scale, multi-year projects.
  • Demonstrated ability to resolve broadly defined, complex, diverse, and unprecedented situations.
  • Technical background, infrastructure or development experience, and subject-matter expertise in specific product areas or industries.
  • Experience working in a matrixed organization and proactively leveraging an internal or external network to achieve company and departmental objectives.
  • Proactive and succinct communication, presentation, and workshopping skills for technical and non-technical audiences.
  • Proven track record of success working within a Professional Services environment.
  • Experience leading executive-level workshops and strategic discovery sessions.

About the Company

Docusign

Runs electronic signing and agreement workflows

Docusign runs electronic signing and agreement management software for businesses, letting people approve contracts online and track the steps around each agreement. Its eSignature product routes documents to signers and records who signed, while contract lifecycle tools organize preparation, negotiation, and approvals. The Intelligent Agreement Management platform stores contracts in a searchable repository and uses AI to extract terms and connect agreement data to business workflows. Customers use its web applications or embed signing through APIs, and pay for subscriptions based on users, features, and document allowances. Docusign was founded in 2003 and is headquartered in San Francisco.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2003

Recently Posted Jobs

Explore more opportunities at Docusign

See more jobs