Guest Experience Host - Commercial
Merlin Entertainments
Guest Experience Host - Commercial
Merlin Entertainments
Manages branded visitor attractions and parks
🎬 Ready to shine in a fast-paced, guest-focused environment?
At Madame Tussauds New York, our Commercial Guest Experience Hosts do more than ring up purchases. They help create memorable moments, deliver exceptional service, and connect guests with the perfect souvenirs to remember their visit. From helping guests find the perfect keepsake to sharing exciting products and experiences, you'll play a key role in making every visit unforgettable.
We're looking for energetic, friendly, and commercially minded team members who love engaging with guests, driving sales, and creating an outstanding customer experience. If you're passionate about retail, enjoy working with people, and thrive in a fun environment, we'd love to hear from you! 🙌
✅ Must be 18 years of age or older for the role
✅ Previous retail, sales, or commercial experience is preferred 🛍️
✅ Holiday availability is a big plus! 🎄🎉✨
✅ Ready to learn and grow? Team members may be cross-trained in other areas of the attraction, including Admissions, Food & Beverage, and Guest Operations based on business needs. 🔄🎟️🍿
🛍️ Deliver an Outstanding Retail Experience Provide exceptional guest service and create memorable interactions with every visitor.
💬 Engage & Recommend Start conversations with guests, understand their interests, and recommend products, experiences, and upgrades that enhance their visit.
💳 Drive Sales & Commercial Success Confidently promote retail merchandise, special offers, and add-on experiences while helping the team achieve sales goals.
🎁 Create Memorable Moments Help guests find the perfect souvenir, gift, or keepsake to remember their experience.
📦 Keep the Store Looking Amazing Maintain attractive product displays, replenish stock, and ensure the retail space is clean, organized, and guest-ready.
🤝 Support the Attraction Work collaboratively with team members across the attraction to ensure a seamless and enjoyable guest experience.
🔄 Cross-Train & Support Be flexible and willing to support other operational areas as needed, helping wherever the excitement is happening most.
✅ Safety First Follow all operational, health, safety, and cash handling procedures.
✨ Friendly, engaging, and confident speaking with guests
✨ Passionate about retail, sales, and customer service
✨ Comfortable recommending products and driving commercial results
✨ Positive, proactive, and solution-oriented
✨ A strong team player who enjoys a fast-paced environment
✨ Flexible with weekends, holidays, and peak attraction periods
🌟 Join our team and help turn every guest visit into a memorable experience while driving the commercial success of one of New York City's most iconic attractions! 🛍️📸✨
About You
🎢 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!
😄 Fun, dynamic, and friendly personality that lights up the room.
🗣️ Great communication, listening, and people-boosting skills.
🚀 Self-motivated and ready to shine—solo or with the team.
📅 Super flexible—able to work days, nights, weekends, holidays, and special events!
Manages branded visitor attractions and parks
Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.
Explore more opportunities at Merlin Entertainments