Tesla

Makes electric cars, robotaxis and grid batteries

Desktop Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Ability to troubleshoot and resolve issues with PCs, powerful workstations, and laptop hardware and software onsite and remotely.
Intermediate or advanced knowledge of Windows and OS X environments, computer hardware, and software.
Experience provisioning and supporting Avaya voice over internet protocol (VoIP) hardware/software or an equivalent VoIP ecosystem.
Experience working with ticket-based systems for registering incidents and requests.
Knowledge of IP networks, DNS, and DHCP, and experience troubleshooting wired and wireless configurations.
Experience with Microsoft System Center Configuration Manager (SCCM), Jamf, or equivalent computer imaging.
Experience in remote customer support, including wireless LAN access, VPN, DSL, and cable services.
Experience with backups, Active Directory, Office 365, and Windows Server environments.
Ability to configure and troubleshoot endpoint devices, operating systems, point-of-sale (POS) systems, desktop/kiosk applications, telephony, and IT hardware located at the site.
General knowledge of audio-visual (AV) system support, including operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems, and touch panels.
Ability to communicate, read, and write effectively in English, Cantonese, and Mandarin.
Customer service skills and attention to detail with effective follow-up.
General understanding of server computing, networking, phone setup and support, storage, virtualization, and business applications.

Responsibilities

Provide day-to-day technical support for end users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, and AV systems; support retail stores through ticketing, phone, and onsite support as required.
Support Windows and Mac systems and diagnose and troubleshoot computer and general network issues.
Resolve end-user problems within established service-level agreements (SLAs).
Provide remote communications and connectivity support for field personnel.
Perform basic administration of phone systems.
Exercise independent judgment consistent with department guidelines and standards.
Organize and prioritize workflow to meet established timeframes.
Maintain updated knowledge of policies, procedures, products, and activities in the assigned area.
Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekends.

Category	Engineering & Information Technology
Location	Taipei, Taipei City
Requisition ID	276501
Type	Full-time

Job Description

Tesla is currently seeking a Desktop Support Technician to join our team. This position within the IT Operations team will be on the front lines of Tesla’s IT support. Via Phone and Ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to support the growth of Tesla’s initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.

Job Responsibilities

 Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
 Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues
 Provides timely resolution of end user problems as per SLA.
 Provide support for field personnel remote communications and connectivity
 Basic administration of phone systems
 As necessary, performs other duties as required
 company management and outside business associates
 Exercise independent judgment consistent with department guidelines\standards
 Organize and prioritize workflow and to meet established timeframes
 Maintain updated knowledge of policies, procedures, products and activities of assigned area
 Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.

Job Requirements

 Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.
 Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level
 Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
 Must have experience working with ticket-based systems for registering incidents and requests
 Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
 Experience with MS SCCM/Jamf or equivalent computer imaging.
 Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
 Experience in Backups, Active Directory, O365, and Windows server environment
 Configure & troubleshoot endpoint devices, operating system, POS, desktop\kiosk applications, telephony, and all IT hardware located at site
 General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels.
 Excellent oral and written communication skills and able to communicate, read, and write effectively in English, Cantonese and Mandarin.
 Excellent customer service skills, strong attention to details with excellent follow up
 General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs