Head of Business Operations

The Head of Business Operation is lead business and operations by translating the CCO’s strategic direction into measurable business results. Own cross-functional performance, profitability, organizational effectiveness, and leadership development while operating with a high degree of independence.

What you will do

1. Strategy & Execution

• Translate strategic direction into clear priorities, execution plans, KPIs, ownership, and measurable outcomes.
• Proactively identify opportunities, risks, and operational gaps; challenge assumptions and recommend solutions.
• Drive cross-functional execution, monitor performance, and lead corrective actions.
• Make decisions independently within the agreed strategy and escalate material business or organizational matters to the CCO
  
  

2. Business & P&L Ownership

• Own profitability, productivity, delivery quality, utilization, and operational efficiency.
• Manage P&L, resource allocation, costs, margins, and productivity.
• Use data to drive decisions and balance revenue growth, client delivery, resource capacity, and profitability.

3. Cross-Functional Operations

• Lead and align operations across core functional units.
• Establish clear ownership, decision rights, SLAs, hand-offs, quality standards, and scalable workflows.
• Resolve complex cross-functional issues and drive sustainable process improvements

4. Leadership & Organization Building

• Develop Team Leads into independent leaders who can own their functions, make decisions, and solve complex problems.
• Build leadership capability, succession readiness, and clear accountability.
• Identify capability gaps and drive appropriate organizational, hiring, or development solutions.
• Foster a high-performance culture of ownership, accountability, and continuous improvement.

Who You Are

• 8+ years of experience in digital marketing, media agencies, or specialized Influencer Marketing agencies, with at least 3–5 years in a senior leadership role (e.g., Business Director, Group Account Director, or Head of Operations)
• Diagnose complex business and operational challenges, identify root causes, evaluate risks and trade-offs, and develop scalable, long-term solutions.
• Demonstrate strong understanding of P&L, margin drivers, productivity, resource economics, and commercial impact.
• Build strong Team Leads who can independently own their functions and solve problems without unnecessary escalation.
• Consistently turn strategy into measurable business results.
• Align stakeholders and lead sustainable organizational change.
• High adaptability (Agility), resilience, and comfort navigating fast-moving, high-growth environments.
  
  

Why You'll Love It

• Advanced AI tools for all positions
• Creative office at Emporium Tower
• Competitive Salary
• Performance Review (2 times per year)
• Annual Performance Bonus
• Annual Paid Leave
• Marriage, Compassionate, and Parental Leaves 
• Health Insurance
• Social Security
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
• TGIF and other fun events at office