Manager – Business Process Management

PURPOSE

The purpose of this role is to drive best practice standardization & improvement across NAM WHS Order Management processes with the goal of driving greater efficiencies, service levels.  The position of Manager, Business Process Governance will support the development, planning and execution of a portfolio of business processes for the NAM SCM Order Management organization.   

KEY RESPONSIBILITIES

• Partner with Order Management leadership team to define the strategy and roadmap for process improvements and automation.   

• Support the development, planning and execution of the Order Management portfolio of best practice business processes which will serve as a resource library.   

• Guide the Order Management organization through a cadence of business process design reviews and iterative prioritization.   

• Drive clarity around business process owners and subject matter experts, driving accountability for standardized best practices and supporting documentation and training materials.  

• Partner with Order Management leadership team and managers to curate training curriculum for new team on-boarding.  

• Curate an on-going training curriculum strategy for the Order Management team.  

• Research tools, develop guidelines and support change management that will serve in enabling a continuous improvement culture in Order Management.  

• Manage assigned projects securing progress and benefits to the adidas-Group and NAM Wholesale business.  Apply structured project management approach. 

• Monitor performance and adherence to processes and procedures.  

• Manage the day-to-day details of projects and coordinate with relevant stakeholders.

• Directly or indirectly manage junior staff members.  

• Promote team engagement by supporting colleagues, working to elevate success of the NAM Wholesale organization.  
• Lead the documentation and design of automation opportunities by creating comprehensive RPA Process Design Documents (PDDs) and collaborating closely with IT and development teams on solution design, user acceptance testing (UAT), and implementation.

• Lead the RPA Champions Program by establishing and promoting best practices for Process Design Document (PDD) development, coaching business stakeholders on automation identification and documentation standards, and driving a continuous pipeline of high-value automation opportunities across the organization. 

KEY RELATIONSHIPS

• NAM Wholesale Order Management 

• SCM Wholesale Excellence 

• NAM & Global IT   

• Sales Development 

• Learning & Development 

KNOWLEDGE, SKILLS, AND ABILITIES

• Well-developed planning and organizational skills to accomplish defined targets  

• Result orientated and pro-active, good decision and problem-solving skills 

• Very good interpersonal and communication skills, to interact effectively and efficiently on different layers of the organization 

• Knowledge of Tools such as Smartsheet, SharePoint, UI Task Capture, Robotic Process Automation 

• High degree of customer orientation 

• Proven track record in project and change management 

• Team player and role-model for collaboration  

• Ability to demonstrate our values for living an inclusive and respectful culture of belonging 

• Fluent in English both verbal and written 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• Bachelor’s Degree and 4 years’ working experience in Account Operations, SCM, Project Management or Process Improvement 

• adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer. 
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 14 weeks of paid parental leave.  
•  Employees are eligible to earn an annual bonus based on company performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years. 
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The working location of this position is Portland, OR.
• Though our teammates hail from all corners of the world, our working language is English.