Operations Manager

Job Description

Ingram Content Group (ICG)is hiring an Operations Manager to support our Distribution team in Fort Wayne, IN.  An Operations Manager manages the overall day-to-day operations of a group of departments and/or shifts within a production, manufacturing, or distribution center environment to optimize production, quality, service levels, and cost. Encourages, coaches, and develops an assigned leadership team of Supervisors, and works to continually improve the status quo through hands-on leadership, including being on the floor daily. Ensures departments are meeting service, performance, quality, and human resources expectations by building credibility, mastering products/processes, and evaluating Supervisor and Lead capabilities.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule

• Primarily Day Shift with flexibility for evenings and weekends.

What You'll Need:

• College degree OR HS diploma or GED with directly related year-for-year experience
• 4 years’ experience in a high-volume distribution center OR production/manufacturing facility with a clear track record of success
• 3 years’ experience supervising at least 25 or more employees

What You’ll Do:

• Manages the human resources, materials, and equipment necessary for daily production, shipping, and/or distribution operations, including order routing, material requisitioning, shift staffing, and quality control.
• Manages and operates a group of departments within budgeted payroll guidelines; controls and manages costs for all assigned departments.
• Coaches, counsels, and develops a group of Operations Supervisors; evaluates Supervisor and Lead capabilities; builds and solidifies relationships with key managers.
• Oversees and directs Supervisors on assigned shift(s); composes and approves associate evaluations, maintains accurate attendance/time records, and recommends disciplinary measures as needed.
• Analyzes staffing needs and delegates work based on volume requirements in assigned departments; establishes back-up strategies through cross-training, analyzing volume projections, and problem solving.
• Interviews applicants, approves hiring decisions, and oversees training.
• Coordinates with other departments to resolve customer complaints and rush orders and to meet client needs; ensures customer service levels and CPU/throughput goals are met.
• Manages the progressive counseling process and ensures all associates in assigned departments are treated equitably.
• Meets established turnover objectives.
• Ensures that safety and hazardous material guidelines are followed by associates at all times.

Hiring Salary Range: $97,201 - $123,251k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Qualifications

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish 

Salary Grades: 23 - (23)