EPOS

Unifies SaaS, payments, financing for SMEs

Project Management Intern - EPOS Rewards

Project ManagementConfirmed live in the last 24 hours

InternshipSingaporeNo salary listed

About the Job

Requirements

Strong project management skills, including the ability to manage multiple merchant onboardings simultaneously.
Customer-facing communication and service orientation, with comfort working directly with business owners and key decision-makers.
Negotiation, presentation, and stakeholder management skills.
Ability to explain technical product features in simple, benefit-led language to SME merchants.
Proficiency in spoken and written English and Mandarin to support English- and Mandarin-speaking merchant clients.
Self-driven and independent, with the ability to manage one's own schedule and tasks.
Strong accountability and ability to deliver results under pressure and tight deadlines.
Entrepreneurial mindset and comfort with ambiguity and hands-on work.
Creative and innovative thinking.
Credit-bearing internship available to undergraduate and Master's degree students.
Fresh graduates are welcome; three years of prior work experience is preferred.
Leadership track record in extracurricular activities or prior work experience.
Proficiency in Excel or Google Sheets, including pivot tables and basic data analysis.
Ability to build clear PowerPoint or Slides presentations for client and management readouts.
Interest in or exposure to SME marketing, retail, food and beverage, or services operations, or customer engagement.
Understanding of loyalty programme mechanics, including points, tiers, vouchers, and campaign segmentation.

Responsibilities

Manage end-to-end onboarding of SME merchants onto EPOS Rewards.
Configure loyalty programme settings to meet each merchant's business needs.
Coordinate with internal technical and sales teams to ensure timely, smooth go-lives.
Support merchants in planning and executing WhatsApp campaigns, including promotions, reactivation offers, and new product launches.
Monitor campaign performance metrics, including open rates, click rates, redemption rates, and repeat visits, and share actionable insights with merchants.
Prepare performance reports to demonstrate return on investment to merchant clients.
Identify and resolve merchant issues to drive retention and satisfaction.
Gather and synthesise merchant feedback to surface product improvement opportunities for the technical team.
Conduct competitive benchmarking on loyalty and WhatsApp customer relationship management solutions in the market.
Assist in documenting new feature requirements and validating product changes with merchants.
Build and maintain standard operating procedures, onboarding guides, and training materials for merchants and internal teams.
Support data processing, reporting, and general administrative tasks.

Desired Qualifications

MBA students or outstanding final-year Bachelor's students are strongly preferred for the commercial track; technical graduates are equally welcome for the technical track.
Familiarity with Meta Business Portfolio, customer relationship management, loyalty, or marketing automation platforms.
Basic understanding of WhatsApp Business Platform or similar messaging application programming interfaces.
Awareness of relevant regulations, including the Personal Data Protection Act and Spam Control Act.

Project Management Internship, EPOS Rewards

EPOS · Singapore, Singapore · Other · Posted 2026-07-03

Workplace: on_site

Department: EPOS Pte Ltd

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

As a Project Management Intern on the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.

This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available. Only Singaporeans and PRs.

Key Responsibilities

1) Merchant Onboarding & Solution Delivery

Manage end-to-end onboarding of SME merchants onto EPOS Rewards
Configure loyalty programme settings in line with each merchant's business needs
Coordinate with internal technical and sales teams to ensure timely, smooth go-lives

2) Campaign Operations & Merchant Success

Support merchants in planning and executing WhatsApp campaigns (promotions, reactivation offers, new product launches)
Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
Prepare simple performance reports to demonstrate ROI to merchant clients
Proactively identify and resolve merchant issues to drive retention and satisfaction

3) Product & Market Collaboration

Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
Conduct competitive benchmarking on loyalty and WhatsApp CRM solutions in the market
Assist in documenting new feature requirements and validating product changes with merchants

4) Operations & Process Improvement

Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
Support data processing, reporting, and general administrative tasks

Requirements

Required Skills

Client & Project Management (Important)

Strong project management skills — able to juggle multiple merchant onboardings simultaneously
Customer-facing communication and service orientation; comfortable working directly with business owners and key decision-makers
Negotiation, presentation, and stakeholder management skills
Able to distil technical product features into simple, benefit-led language for SME merchants

Communication & Language

Proficient in spoken and written English and Mandarin — required to support both English and Mandarin-speaking merchant clients

Mindset & Work Ethic

Self-driven and independent; able to manage own schedule and tasks
Strong accountability and ability to deliver results under pressure and tight deadlines
Entrepreneurial mindset — comfortable with ambiguity, rolling up sleeves, getting things done
Creative and innovative thinking — not for the faint-hearted!

Preferred Skills

Education & Experience

Credit-bearing internship available for undergraduate and Master's degree students
MBA students or outstanding final-year Bachelor's students strongly preferred for commercial track; technical graduates equally welcome for technical track
Fresh graduates welcome; 3 years' prior work experience preferred
Leadership track record in extracurricular activities or prior work experience

Tools & Analytics

Proficiency in Excel / Google Sheets (pivot tables, basic data analysis)
Ability to build clear PowerPoint / Slides presentations for client and management readouts
Familiarity with Meta Business Portfolio, CRM, loyalty, or marketing automation platforms is a plus
Basic understanding of WhatsApp Business Platform or similar messaging APIs is advantageous

Commercial & Domain Knowledge

Interest in or exposure to SME marketing, retail/F&B/services operations, or customer engagement
Understanding of loyalty programme mechanics (points, tiers, vouchers, campaign segmentation)
Awareness of relevant regulations (PDPA, Spam Control Act) is a bonus

Benefits

Full training and guidance in project management, and for suitable candidates, product management
Acquire both technical and soft skills for long-term career stability and personal growth
Opportunity to convert to full-time employment for high-performing interns
Dynamic and friendly environment — not for the faint-hearted!

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

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