Fleet Service Tracking Specialist - M&R

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Fleet Service Tracking Specialist (M&R) – Keep Our Fleet Running Smoothly!

·       Key Responsibilities & Duties:

o   Repair tracking and monitoring: Monitor vehicle repair progress daily through internal ERP

systems and direct phone contact to enforce agreed delivery deadlines.

o   Quality and execution supervision: Verify that all performed repairs (mechanical, bodywork,

paint, tires, auto glass) meet established quality standards and match

authorized work orders.

o   Warranty and manufacturer claims: Identify repairs eligible for official manufacturer warranties and

process claims directly with OEM dealerships and brands.

o   Spare parts management:

Place and track spare parts orders with vendors, proactively mitigating

logistics delays to avoid bottlenecks.

o   Workshop conflict resolution: Apply technical acumen, diplomacy, and negotiation skills to

resolve operational delays and disputes with workshop supervisors.

·  Core Competencies:

Solid automotive mechanics knowledge, assertive and diplomatic communication, real-time incident

resolution, and a strong focus on operational turnaround times.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com