Ownership & Loyalty Supervisor

Job Description

<p><b>About the role:</b> </p><p>Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the ownership &amp; loyalty team is looking for a supervisor to overlook the growth of our customers renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal &amp; mission. Keeping them engaged, satisfied &amp; retained is therefore critical to us.  </p><p>As an Ownership Loyalty Supervisor, you will be the trusted voice that oversees a team of talented individuals keeping our Tesla community engaged, inspired, and retained. This team isn’t just managing a sales pipeline; but builds lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner. </p>

Job Responsibilities

What will you do:  

• Build and manage a team of brilliant sales advisors to help succeed with our renewal ambitions. Coach, develop, support and mentor team members to secure top quality deliveries and employee satisfaction. 

• Plan & maximize: the output of each day by owning employee productivity which consists of, but not limited to: Direct and Indirect Sales, Full Sales Driving engagement, Inbound & Outbound Communications and Ownership Outreach. 

• Shape a culture: of fun, inclusive, high performing individuals that rewards hard work and innovation 

• Collaboration: Contribute with other departments in efforts to clear roadblocks and build strong stakeholder relationships 

• Constructive feedback: As a key stakeholder interacting with our customers, you will help your team think of and pass on valuable inputs & feedback to improve products, processes, and the entire customer renewal experience. 

• Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated. 

• Communicate and implement: all relevant changes that impact the team regarding policy and process 

• Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience. 

Job Requirements

What you will bring: 

• At least 3 years of sales experience in a fast-paced environment 

• Positive and energetic, excellent listening and communication skills 

• Showcases an ability to take initiative and be proactive 

• Capable of working autonomously as well as in a team 

• Resilience and adaptability to an ever-changing work environment 

• Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams). 

• Flexibility to travel on a limited basis.