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Channel Talk

AI-powered customer messaging and CRM platform

Mid-Market Team Lead - Sales Manager

Account ExecutiveConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • At least 5 years of B2B sales or business development experience.
  • Experience selling intangible solutions; SaaS experience is not required.
  • Experience personally executing the full-cycle sales process, from prospecting and discovery through proposal, negotiation, and closing.
  • Experience directly leading at least two team members.
  • Experience defining problems and making decisions based on pipeline, conversion-rate, and other data.
  • Ability to set goals and create an approach independently in ambiguous situations.

Responsibilities

  • Personally manage core-customer deals from discovery through closing and establish successful examples that set the team's standard.
  • Lead negotiations on complex deals and strategic accounts.
  • Assess customers' customer-service status and CRM marketing pain points, and recommend operating approaches using Channel Talk and AI agents.
  • Define the customer segments the team will target and design repeatable sales scenarios by industry and company size.
  • Structure inbound and outbound pipelines and optimize lead flow with the inside-sales team.
  • Experiment with AI-agent-based sales methods at the team level and standardize validated methods into a playbook.
  • Coach team members' sales skills through deal reviews, call reviews, and role-play.
  • Lead onboarding for new hires and transfer closing skills, including objection handling and negotiation.
  • Join team members on stalled deals to help resolve them and turn the process into learning resources.
  • Manage quarterly revenue targets and monitor pipeline health.
  • Manage metrics such as conversion rate, sales-cycle length, and pipeline coverage, and produce accurate forecasts.
  • Use metric-based feedback to manage individual and team goals.
  • Participate in team hiring and support new members' adjustment to the team.
  • Collaborate with inside sales, customer success, product, and marketing teams to optimize go-to-market strategy.
  • Identify market patterns from customer feedback and share them with product and marketing teams.

Desired Qualifications

  • Experience defining and entering a new market, especially in startup business development or a go-to-market organization.
  • Experience structuring sales processes with CRM data and creating team resources such as playbooks and onboarding materials.
  • Experience designing and operating both inbound and outbound sales.
  • Understanding of online business markets such as startups, e-commerce, or education.
  • Experience prioritizing team outcomes over personal performance.
  • A willingness to keep learning in areas where one already has expertise.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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