Universal Banker

Job Description

Hours: Monday-Friday 8:45am-5:15pm, every other Saturday 8:45am-1:15pm.

Full‑time | Member‑Focused | Career Growth | Incentive Eligible

At Wings Credit Union, our Universal Bankers are the welcoming face of the branch, and the trusted partner our members rely on. If you love connecting with people, solving problems, and creating meaningful financial experiences, this is a place where you can build a long‑term career.

Why This Role Matters Our Universal Bankers do more than process transactions. They build relationships, uncover needs, and help members feel confident and supported. You will be part of a high‑performing, collaborative team led by a manager who values communication, structure, and personal growth.

What You’ll Do

• Create exceptional member experiences through warm, personalized service

• Support members with everyday banking needs and financial solutions

• Consult with members to understand their goals and offer products that support their financial well‑being

• Assist with consumer lending, account opening, digital banking, and problem resolution

• Contribute to a positive, team‑oriented branch culture

• Participate in ongoing training and development to grow your skills

What Makes This Role Stand Out

• Time‑and‑a‑half pay on Saturdays

• Monthly incentive opportunities

• Annual bonus program

• Clear career pathing into licensed roles, digital banking, wealth management, and leadership

• Supportive, structured branch environment with strong leadership

• Stable, member‑focused credit union culture

What We’re Looking For

• A warm, engaging personality

• Strong communication skills

• Curiosity and willingness to learn

• Ability to build rapport with all types of members

• Comfort working in a structured, fast‑paced environment

• Customer service or sales experience is helpful, but not required

Why You’ll Love Working Here You’ll join a team that values authenticity, teamwork, and doing what’s right for our members. You’ll be supported, coached, and given opportunities to grow. And you’ll be part of a branch that truly feels like a community.

Qualifications

• High School diploma required, some college, preferred.
• Proven sales skills and 1 year member service or retail banking experience, preferred.
• Cash handling experience, preferred.
• Knowledge of banking and/or credit union regulations, preferred.
• Experience recommending products and plans to improve a member’s financial position, preferred.
• Ability to work efficiently in a fast-paced and sometimes stressful environment while having the desire to maintain quality of service.
• Excellent member service skills with a member focused mindset.
• Acts as part of a cohesive team, demonstrating excellent people skills and the ability to interact positively with other employees.
• Proficient with MS Office products and general office equipment.
• Comfortable and confident with self-service technology.
• Good organizational skills, detail oriented with strong emphasis on accuracy and integrity.
• Ability to maintain composure, and problem solve with a positive solutions-oriented mindset.
• Excellent verbal and non-verbal communication skills.
• Required to obtain or possess a Mortgage Loan Originator (“MLO”) unique qualifier (NMLS registration number). Must have the ability to successfully complete all MLO Registry requirements, including passing background and credits checks and submitting to fingerprinting and to any other requirements of the rules enacted pursuant to the S.A.F.E. Act.
• Notary license required upon hire.
• Bondable

Additional Information

Pay Range: $22.25-$23.50/hr. plus incentives and 3% annual target bonus.

The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 11/25/2026. Please submit your application at your earliest convenience to be considered.

Compensation: 22.25 to 23.5 (USD) (HOURLY)