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Vertiv

Builds power and cooling systems for data centers

Customer Engineer 1

Equipment Field ServiceUpdated on Nov 14
Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

  • A high school or vocational school diploma is required.
  • Two to four years of military experience in a related technical field is accepted.
  • Zero to two years of relevant industry experience is accepted.
  • Professional written and verbal communication skills are required.
  • Ability to prioritize and balance technical and administrative tasks is required.
  • Ability to complete administrative work, including report writing, time entry, expense reporting, material debriefing, and inventory counting, in a timely manner is required.
  • Basic site evaluation skills, including assessing environmental temperature and general operating conditions, are required.
  • Familiarity with electrical and electronic test equipment and fundamentals is required.
  • Ability to follow written technical documentation, including procedures and product manuals, to perform service tasks is required.
  • Ability to use elementary fix and repair techniques under directed supervision is required.
  • Ability to complete service tasks and return units to full operating condition under directed supervision is required.
  • Ability to summarize and report work performed in written and verbal form is required.
  • Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software, is required.
  • Travel is required, and flexibility to work weekends, evenings, and holidays is required.
  • A valid driver's license is required.
  • Candidates must pass a pre-employment drug test, background check, and motor vehicle records check.
  • Ability to stand, walk, handle tools and components, reach, stoop, kneel, crouch, crawl, talk, hear, smell, sit, and climb or balance is required.
  • Required vision abilities include close, distant, color, and peripheral vision, depth perception, and ability to adjust focus.
  • Ability to consistently lift up to 50 pounds and occasionally up to 75 pounds is required.
  • Candidates must be legally authorized to work in the United States; individuals who require current or future work-authorization sponsorship are ineligible.

Responsibilities

  • Perform assigned service tasks in accordance with company policies and procedures.
  • Work under direct supervision or independently, depending on training completion.
  • Provide on-site and telephone assistance to customers.
  • Communicate with Technical Support about technical or procedural issues.
  • Implement Field Change Notices according to published guidelines.
  • Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
  • Operate safely in accordance with published safety guidelines.
  • Maintain and operate the company vehicle in accordance with local laws and company policy.
  • Wear appropriate personal protective equipment according to company guidelines and job duties.
  • Follow the work-hours policy, including the 14-hour rule.
  • Report work-related accidents or injuries to appropriate personnel within 24 hours.
  • Complete accurate and timely administrative tasks, including time cards, expense reports, mileage reports, Service Request task closures, and service reports.
  • Maintain individual inventory and perform cycle counts in accordance with company policy.
  • Maintain company property, including the vehicle, credit cards, personal protective equipment, test equipment, and laptop, in accordance with company policies.
  • Communicate appropriately with internal and external customers.
  • Provide customers with estimated arrival times when applicable.
  • Complete scheduled-maintenance documentation and provide it to the customer and local office after each assignment.
  • Strive to resolve customer equipment issues on the first visit.
  • Maintain customer satisfaction rates in accordance with company guidelines.
  • Attend customer meetings as required.
  • Maximize productivity by combining service opportunities.
  • Complete technical and administrative work efficiently and on time.
  • Make technical and commercial decisions under pressure.
  • Evaluate sites and equipment to determine appropriate billing status.
  • Maintain productive utilization rates in accordance with company guidelines.
  • Perform inventory cycle counts in accordance with company guidelines.
  • Follow the company dress code and safety regulations.
  • Meet or exceed on-site response-time requirements for each customer.
  • Follow company startup and escalation processes and procedures.
  • Maintain adequate internal communications.

Desired Qualifications

  • An Associate of Science in Electrical Engineering Technology (ASEET) or Associate of Mechanical Engineering Technology (AMEET), or progress toward either, is preferred.

About the Company

Vertiv

Builds power and cooling systems for data centers

Vertiv builds power and cooling equipment that keeps data centers, communication networks, and industrial facilities running through outages and heavy computing loads. Its Liebert cooling systems manage the heat generated by servers, while its power products protect equipment and distribute electricity. The company sells equipment directly and through distributors, then earns additional revenue from installation, maintenance, spare parts, and services throughout the equipment life cycle. Its portfolio also includes racks and software for monitoring and managing IT equipment. Vertiv became a standalone company in 2016 and is headquartered in Westerville, Ohio.

Company size
10,001+
Company stage
IPO
Headquarters
Westerville, OH
Founded
2016

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