Cermati.com

Financial product marketplace and application service

Data Analyst - Operations

Business OperationsUpdated on Nov 5

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least 2 years of work experience in Operational Excellence or Business Operations Improvements, especially in the financial industry.
Strong analytical skills and the ability to identify root causes and develop creative solutions.
Ability to multitask and deliver initiatives in a fast-paced environment.
Strong verbal and written communication skills.

Responsibilities

Analyze ongoing and upcoming business processes to ensure proper documentation is available.
Identify, develop, and evaluate the organization’s core operational processes, including target setting, incentive calculation, reporting, and setting metrics and service-level agreements.
Work closely with operations managers or stakeholders to drive and monitor new improvement initiatives.
Provide direction and guidance to junior team members.
Ensure routine business processes are completed on time and accurately, serving as backup point of contact when needed.
Ensure deliverables from junior team members meet standards and are free of errors.

Desired Qualifications

Work experience managing large-scale operational projects in fintech or the same industry.
Work experience as a business consultant.
Experience managing a small team.
A degree in Industrial Engineering.
Experience using SQL or a similar language.

Job Description

Analyze ongoing and upcoming business process to ensure proper documentation are available
Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
Provide direction and guidance to junior team members
Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
Ensure deliverables from junior team members are up to standard and free of error

Qualifications

At least 2 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
Attention to details, critical mindset and self driven to get things done
Strong analytical skills, ability to identify root causes and creativity to solve problems
Ability to multitask and deliver initiatives in a fast-paced environment
Strong verbal and written communication skill
Nice to have:
○ Working experience in managing large scale operation projects in fintech / same industry
○ Working experience as a business consultant
○ Experience in managing small team
○ Industrial engineering degree
○ Experience in using SQL / similar language

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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