Associate Manager - Client Delivery

Job Description:

Associate Manager, Client Delivery

 

Role Overview

You're an emerging client partner and delivery professional. In this role, you'll support the day-to-day execution of assigned projects while helping foster strong client relationships. You coordinate project details, track timelines, support team alignment, and help ensure clients have a seamless experience. You'll develop your ability to solve problems, manage priorities, and navigate project complexities while building your expertise in client service, project delivery, and financial management. With guidance from senior team members, you'll continue developing the skills and confidence needed to lead projects and drive successful outcomes.

 

Key Responsibilities

• Lead daily status reporting and maintain accurate meeting notes for all account activities

• Prepare timelines and develop project estimates in collaboration with Managers

• Support project workflows and ensure all administrative tasks are executed accurately and timely

• Act as the primary coordination lead for global steering committee meetings, maintaining comprehensive documentation, distributing recaps, and tracking action items through completion to ensure timely follow-through and accountability

• Coordinate monthly global timesheet reviews and reporting to support accurate resource tracking and financial management

• Maintain SharePoint sites, including content governance, organization, and periodic clean-up efforts

• Keep team playbooks and operational documentation current, ensuring processes, tools, and ways of working are clearly documented and accessible

• Maintain North American project case study logs, ensuring teams complete and submit case studies following project completion

• Coordinate schedules, initiate new projects, and support resource allocation across the team

• Support production activities across multiple mediums (digital, print, video, etc.)

• Manage day-to-day client interactions and serve as one of the go-to point of contacts for client requests

• Identify and creatively solve problems that impact project delivery or client satisfaction

• Actively learn and adopt new project management technologies and AI-powered tools as they are introduced

• Bring curiosity and openness to new technologies—proactively exploring how tools can make your delivery practice sharper and more efficient

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.

• Strong organizational and time management skills

• Strong written and verbal communication abilities

• Ability to prioritize and manage multiple concurrent projects in a fast-paced environment

• Attention to detail and commitment to accuracy

• Proactive, collaborative approach to problem-solving

• Prior experience in a client-facing or agency setting preferred, including internships, volunteer roles, campus leadership positions, or other paid work experience

Additional Information 

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $54,000-$60,000 annually. We base placement within the salary range on a variety of factors, including relevant experience, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including providing time off according to the Colorado Healthy Families and Workplaces Act, following its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Location:

Detroit - 3000 Town Center

Brand:

Dentsu Creative

Time Type:

Full time

Contract Type:

Permanent