IT Engineer Senior
Qualcomm
IT Engineer Senior
Qualcomm
Designs mobile chips and licenses wireless patents
General Summary:
DevOps Engineer – SaaS Applications
Immigration Sponsorship: Not eligible for Qualcomm immigration sponsorship
Role Summary
We are seeking an experiencedDevOps Engineer – SaaS Applicationsto administer, integrate, and scale our enterprise SaaS ecosystem. This roleis responsible forthe day-to-day operations of business-critical SaaS platforms (such as Slack, GitHub, Atlassian, and similar collaboration and productivity tools), includinguser lifecycle management, identity federation, automated provisioning, and platform integrations. The engineer will design andoperatesecure, automated workflows that connect SaaS tools with internal systems, enabling reliable access, governance, and developerproductivity atscale.
The ideal candidate brings strong hands-on experience withSaaS administration,identityand access protocols (SAML, OAuth, SCIM), Slack platform engineering, and CI/CD automation using GitHub Actions, coupled with provenexpertisebuilding integrations between SaaS platforms and enterprise systems.
Key Responsibilities
SaaS Administration & User Management
Administer enterpriseSaaS applications(e.g., Slack, GitHub Enterprise, Atlassian suite, Okta, Zoom) including configuration, licensing, role management, and platform health monitoring.
Own end-to-enduser lifecycle management— onboarding, role/group changes, offboarding, and access reviews — across the SaaS portfolio.
Implement and maintainSCIM provisioningbetween the corporate identity provider (IdP) and downstream SaaS applications to automate account creation, updates, and deprovisioning.
Configure and operateSAML and OAuth/OIDCsingle sign-on integrations; troubleshoot federation, token, and authorization issues across SaaS platforms.
Define and enforce least-privilege access models, group/role mappings, and entitlement policies aligned with security and compliance requirements.
Slack Administration & Platform Engineering
Serve as the technical owner forSlack Enterprise Grid administration— workspace governance, channel management, retention, DLP, and compliance exports.
Build andmaintainSlack apps,bots, workflows, and integrationsusing the Slack API, Bolt framework, and Workflow Builder to streamline internal operations.
Manage Slack Connect, guest access, and external collaboration policies in line with corporate security standards.
Monitor Slack usage, audit logs, and Enterprise Key Management (EKM) events to support security and incident response.
Integrations& Automation
Design, build, andoperateintegrations between SaaS platformsand internal systems (Jira,Github, Artifactory, Confluence) using REST APIs, webhooks, and event-driven architectures.
Develop and maintain CI/CD pipelines usingGitHub Actionsto automate deployment of SaaS configurations, integration code, and infrastructure-as-code for SaaS governance.
Implementconfiguration-as-codepractices for SaaS platforms (e.g., Terraform providers for GitHub, Slack, Okta) to enable versioned, auditable changes.
Automate routine SaaS operations — access requests, group memberships, license reclamation, and audit reporting — using Python, Bash, or similar scripting.
Partner withSecurity, Compliance, and Engineering teamsto define standards for SaaS integration,secretsmanagement, and API governance.
Operations & Support
Troubleshoot complex SaaS, identity, and integration issues across hybrid cloud and on-prem environments.
Support audit, compliance, and security reviews by providing evidence from SaaS access controls, provisioning workflows, and integration logs.
Create andmaintaincleardocumentation, runbooks, and architectural designsfor SaaS platforms and integrations.
Provide tier-2/3 support for SaaS-related incidents and partner with vendors on escalations.
Required Qualifications
Proven experience administering enterpriseSaaS applicationsat scale (Slack, GitHub, Atlassian, Okta, or similar).
Strong hands-on experience withidentity and access protocols— SAML 2.0, OAuth 2.0 / OIDC, and SCIM provisioning — including troubleshooting federation and token flows.
Demonstrated experience implementing and operatingSCIM-based user provisioningbetween an IdP (Okta, Azure AD/Entra ID, Ping) and downstream SaaS applications.
Strong experience as aSlack administrator(Enterprise Grid preferred), including building Slack apps, workflows, and API integrations.
Proven experience building and operating CI/CD pipelines usingGitHub and GitHub Actions, including reusable workflows, environments, andsecretsmanagement.
Solid knowledge ofREST APIs, webhooks, and integration patternsfor connecting SaaS platforms with enterprise systems.
Strong scripting and automation skills (Python, Bash, JavaScript/TypeScript, or similar).
Working knowledge of Linux systems and cloud platforms (AWS preferred).
Excellent communication skills with the ability to work effectively acrossengineering, IT, and security teams.
Preferred / Nice-to-Have Skills
Experience withidentity providerssuch as Okta, Azure AD/Entra ID, or Ping Identity, including custom SAML/OIDC app onboarding.
Experience withinfrastructure-as-codetools (Terraform,Pulumi) and SaaS providers (GitHub, Slack, Okta, Atlassian).
Familiarity withsecretsmanagementplatforms (HashiCorpVault, AWS Secrets Manager, GitHub OIDC for cloud auth).
Experience withGitHub Enterprise administration— organizations, SAML/SCIM, branch protection, GitHub Apps, and audit log streaming.
Understanding ofsecurity compliance frameworks(SOC 2, ISO 27001, SOX) and how SaaS controls map to audit requirements.
Experience withevent-driven automationplatforms (e.g., n8n) or serverless integration patterns.
Exposure tocontainer-based workloads(Docker, Kubernetes) and ephemeral GitHub Actions runners.
Experience improvingdeveloper and end-user adoptionof SaaS tooling through automation, self-service, and usability improvements.
Minimum Qualifications:
• 3+ years of IT-related work experience with a Bachelor's degree.Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
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Pay range and Other Compensation & Benefits:
$47.60 - $71.40The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
Qualcomm designs the Snapdragon processors and modems inside many Android phones, and it licenses its wireless patents to device makers around the world. It helped commercialize CDMA, the cellular technology behind 3G networks, and its patents cover core parts of the 4G and 5G standards that phones use to connect. The company does not run its own chip factories; contract foundries make its chips, which it sells to makers of phones, PCs, cars, and connected devices. Device makers also pay Qualcomm royalties for using its patented technology, which forms a second business alongside chip sales. Qualcomm was founded in 1985 and is based in San Diego, California.
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