Endpoint Services Supervisor

The Endpoint Services Supervisor oversees endpoint strategy, engineering, and lifecycle management for a multinational insurance organization across the United States, Latin America, and the Caribbean. Leading a specialized endpoint engineering team, this role is responsible for delivering secure, reliable, and scalable services across Windows, Apple, and Android devices. The Endpoint Services Supervisor partners with IT, Information Security, and business leaders to drive automation, governance, operational excellence, and continuous improvement across the enterprise endpoint environment.

ESSENTIAL FUNCTIONS:

Endpoint Strategy & Governance

• Define the enterprise endpoint strategy and roadmap across the USA, Latin America, and Caribbean.
• Establish endpoint engineering standards, policies, and governance frameworks.
• Align endpoint services with business priorities and Information Security requirements.
• Evaluate emerging technologies and recommend investments based on value, risk, and cost.
• Simplify the endpoint toolset, reduce overlapping capabilities, and optimize licensing and costs.
• Plan endpoint modernization and standardization across regions and device platforms.

Architecture & Platform Leadership

• Lead platform architecture for Intune, Entra ID, Patch My PC, and Ivanti.
• Oversee design, integration, reliability, and lifecycle management for Windows, iOS, iPadOS, and Android.
• Review and approve endpoint designs, configuration standards, and engineering initiatives.
• Provide strategic oversight for application packaging, deployment, patching, and enterprise automation activities performed by the Endpoint Engineering team.
• Use telemetry and analytics to identify configuration drift, reliability issues, and emerging risks.
• Resolve complex endpoint architecture issues and recommend scalable, preventive solutions.

Service Excellence & Operational Oversight

• Set Endpoint Services objectives and metrics for reliability, compliance, patching, and device health.
• Use telemetry, analytics, and incident trends to detect degradation and prevent service disruptions.
• Automate preventive remediation and improve endpoint performance and user experience.
• Coordinate operational readiness with Infrastructure, Network, Identity, Cloud, ITSM, and Applications.
• Eliminate recurring problems through root cause analysis and permanent engineering fixes.
• Govern provisioning, deployment, updates, refresh, and secure device retirement.

Security, Compliance & Risk Management

• Partner with Information Security to define and implement endpoint security standards.
• Lead endpoint vulnerability remediation and patching against risk-based priorities agreed with InfoSec.
• Provide oversight and governance to ensure endpoint platforms and services meet applicable regulatory, audit, and corporate security requirements.
• Identify emerging endpoint risks and recommend mitigations to IT and Information Security.
• Enforce security baselines and correct configuration drift; InfoSec retains security policy and risk governance.
• Provide endpoint audit evidence and deliver remediation plans with Information Security.

Leadership, Innovation & Organizational Enablement

• Supervise endpoint engineers; set goals, assign work, and manage performance and accountability.
• Coach and develop engineers through feedback, career plans, knowledge sharing, and technical training.
• Drive proactive engineering and automation to prevent problems and improve the endpoint experience.
• Partner with Architecture, Procurement, InfoSec, and business stakeholders on priorities and technology decisions.
• Represent Endpoint Services in enterprise planning and recommend measurable improvements.
  

Education & Experience:

• Required: Bachelor's degree in Computer Science, Information Technology, Systems Administration, Engineering, or a related field.
• Required: 5+ years in enterprise endpoint engineering and management. Experience leading, supervising and coaching endpoint teams. Experience developing endpoint roadmaps, automating operations, and delivering vulnerability remediation and compliance in hybrid and cloud environments.
• Required: Relevant Microsoft Endpoint Management, Microsoft 365, or IT Service Management certification, or equivalent demonstrated experience ITIL Foundation.
• Preferred: Microsoft 365 Enterprise Administrator Expert (MS 102)  Entra ID Administrator Associate (SC 300) or Intune Administrator Associate (MD 102) CompTIA Security+
  
  

KEY SUCCESS FACTORS:

• Enterprise endpoint engineering with Intune, Autopilot, Entra ID, and cloud-based Ivanti Neurons.
• Risk-based endpoint patching, vulnerability remediation, and compliance with InfoSec partners.
• Provisioning and lifecycle engineering for Windows clients, iOS, iPadOS, and Android Enterprise.
• Application packaging, testing, deployment, and patching, including Patch My PC.
• Automation and orchestration using PowerShell, Microsoft Graph API, and Power Automate.
• Fluently bilingual in English and Spanish
• Endpoint telemetry and analytics to detect configuration drift and emerging risks.
• Root cause analysis and preventive engineering to eliminate recurring problems.
• Ability to lead, coach, develop, and evaluate specialized endpoint engineers.
• Ability to translate business needs into reliable services and a better endpoint experience.
• Collaboration across Infrastructure, InfoSec, Network, Identity, Cloud, ITSM, Applications, Architecture, Procurement, and business teams.
• Analytical judgment to recommend improvements, simplify tools, reduce overlap, and optimize costs.

What We Offer:

• Competitive compensation package (base salary & bonus).
• Comprehensive benefits, including medical, dental, vision, 401(k), paid time off, and tuition reimbursement.
• Medical and dental coverage effective the first of the month following 30 days of service.
• Flexible work environment supporting work-life balance through a hybrid work arrangement.
• Opportunities for professional growth and career development within a global organization.

About Us:

Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses across 49 U.S. states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands through its U.S.-based member companies, Pan-American Life Insurance Company and Pan-American Assurance Company.

At PALIG, our employees are our greatest asset. We value collaboration, trust, innovation, and the confidence of our policyholders. Our long-standing commitment to excellence continues to drive our success.

Pan-American Life is an Equal Opportunity Employer and a Drug-Free Workplace.