Manager – Customer Engineering
Applied Materials
Manager – Customer Engineering
Applied Materials
Builds equipment for chip and display factories
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
€76.000,00 - €104.500,00
Location:
Dresden,DEUYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Build and Lead Applied Materials' Service Organization at One of Europe's Most Advanced Semiconductor Manufacturing Sites
Applied Materials is the global leader in materials engineering solutions used to producevirtually everyadvanced semiconductor chip and display in the world.
We are seeking an experiencedManager, Customer Engineering (M3)to play a pivotal leadership role supporting the launch, ramp-up, and long-term success of a major semiconductor manufacturing facility in Dresden, Germany.
This is a rare opportunity to build and lead a high-performing engineering organization from the ground up, supporting one of Applied Materials' most strategic global customers. You will drive operational excellence, develop engineering talent, and help enable the next generation of semiconductor manufacturing.
Located in the heart ofSilicon Saxony, Europe's leading semiconductor cluster, this role offers the opportunity to work at the forefront of advanced manufacturing while shaping the future of Applied Materials' customer support organization.
What You'll Do
Lead and Develop a World-Class Engineering Organization
Recruit, develop, coach, and inspire a team of Customer Engineers and technical professionals.
Build a strong culture focused on safety, customer success, accountability, collaboration, and continuous improvement.
Develop future technical and operational leaders through structured coaching and talent development.
Drive workforce planning, organizational readiness, succession planning, and employee engagement.
Support a Major Semiconductor Fab Ramp
Lead service operations through equipment installation, qualification, production ramp-up, and high-volume manufacturing phases.
Ensure operational readiness through effective hiring, onboarding, certification, and training programs.
Drive resource planning and execution to support customer requirements throughout thefablifecycle.
Anticipate operational risks and develop mitigation plans to support uninterrupted customer operations.
Deliver Operational Excellence
Own performance across safety, quality, productivity, equipment availability, and customer satisfaction metrics.
Implement continuous improvement initiatives focused on service efficiency, operational discipline, and equipment performance.
Ensure effective management of parts availability, resource utilization, and service delivery execution.
Monitor and communicate performance indicators, action plans, and business outcomes.
Partner with Strategic Customers
Serve as a key leadership interface between Applied Materials and one of our most strategic semiconductor customers.
Build trusted relationships with customer engineering, operations, manufacturing, and leadership teams.
Drive customer success through proactive problem solving, technical support, and operational collaboration.
Identifyopportunities to improve service delivery, equipment performance, and long-term business growth.
Collaborate Across Applied Materials
Partner with Product Support, Engineering, Operations, Supply Chain, Manufacturing, and Global Services teams.
Support escalation management and resolution of complex technical and operational challenges.
Contribute to strategic initiatives that improve customer outcomes and business performance globally.
What Success Looks Like
Within your first 12 months, you will:
Build and develop a high-performing customer engineering organization.
Establish strong relationships with key customer stakeholder
Successfully supportfabstartup and production ramp activities.
Deliverindustry-leading service, safety, and customer satisfaction results.
Create a culture of operational excellence, talent development, and continuous improvement.
Minimum Qualifications
Degree, diploma, or equivalent technical qualification in Engineering, Electronics, Electromechanics, Physics, orrelateddiscipline.
5+years of experience within semiconductorequipment environment,service operations,field service manufacturing,equipment engineering, customerengineering, technicaloperations, or related environments.
2+ yearsofpeopleleadership experience with proven success developing high-performing teams.
Hands-on technical knowledge of semiconductor manufacturing equipment, ideally front-end equipment
Experience working in customer-facing, multicultural, and matrixed environments
Demonstrated ability to lead through complexity, influence stakeholders, and drive operational results.
Excellent analytical, problem-solving, communication, and organizational skills.
Professional working levelFluencyinEnglish.
Willingness to travel internationally (approximatelyupto20%, higher duringthefirst12 months)
Preferred Qualifications
Experience supporting semiconductor capital equipment.
Previousleadership experience withinSemiconductor industryor similar equipment organizations.
Knowledge of AppliedMaterials’semiconductor equipment and service operations.
Experience supportingfabstartups, installation, commissioning, or manufacturing ramp activities.
German and/or Mandarin language skills.
Benefits & Rewards
Discretionary Incentive Bonus
Monthly Additional Allowance
Employee stock programs (where applicable)
Company Pension Plan
TAP: Tuition Assistance Program
Wellness Benefit
Comprehensive benefits package
Extensive technical and product training
Career development and progression opportunities
International customer exposure and travel experience
Opportunity to work at the forefront of semiconductor innovation
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Builds equipment for chip and display factories
Applied Materials designs and builds precision machines that chipmakers and display manufacturers use to form, shape and inspect thin layers of material. Its platforms handle steps such as depositing films and removing unwanted material, helping chipmakers create transistors and wiring at atomic scale. Customers include makers of logic chips and memory, as well as manufacturers of advanced displays. The company earns money from equipment sales, replacement parts and services, and factory software that schedules production and monitors manufacturing processes. Applied Materials was founded in 1967 and is headquartered in Santa Clara, California.
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