Technical Writer

Summary

Apple’s Hardware Group is seeking a collaborative, systems-minded professional to join the HW Tech Docs team to support and shape our internal documentation platform. Our team builds and maintains the documentation core infrastructure—spanning CLIs, web UIs, and APIs—that enables silicon designers and architects to author the critical specifications powering Apple’s custom silicon.

Minimum Qualifications

Bachelor's or Master's degree combined with several years of industry experience (or equivalent practical experience in technical documentation tooling, QA, or product support). Hands-on familiarity with structured XML authoring formats (e.g., DocBook, DITA) and automated document publishing/rendering toolchains. Proven experience executing User Acceptance Testing (UAT), regression testing, or quality verification across software environments (Integration vs. Staging vs. Production). Proficiency with software development workflows, issue tracking (Jira), and agile collaboration environments. Familiarity with leveraging AI tools, agentic workflows, or automation scripts to accelerate testing or triage workflows. Demonstrated ability to communicate effectively across diverse audiences—from technical software developers and hardware engineers to engineering managers and leadership. High degree of systematic problem-solving, attention to detail, and a strong sense of ownership over user experience and quality gates.

Preferred Qualifications

Experience transitioning from a technical writing, documentation tooling, or QA role into product ownership, business analysis, or product advocacy. Experience generating, tracking, and presenting test coverage metrics, regression statistics, and release dashboards. Familiarity with version control systems (Git, Perforce) and command-line interfaces (CLIs). Experience collaborating within globally distributed, multi-disciplinary engineering organizations. Comfort navigating IP-sensitive, secure development and hardware specification environments.

Description

In this role, you will initially serve as the primary quality gateway and User Acceptance Testing (UAT) driver between software development and production releases. By mastering how our tools work in the hands of authors, you will leverage test insights and user feedback to advocate for the platform product, define future features, and communicate quality metrics and roadmap priorities to leadership. This is a unique opportunity for someone with a deep understanding of structured authoring and publishing workflows who wants to transition from traditional writing or testing into product ownership, cross-functional orchestration, and platform advocacy.

Responsibilities

UAT & Release Quality Gateway: Design, execute, and maintain end-to-end user acceptance test plans for new platform releases Validate user journeys across complex structured publishing workflows Integrate AI-driven and automated testing workflows Triage, report, and track critical issues with engineering teams in Jira, ensuring a strict quality bar prior to general release. Cross-Functional Bridge & Stakeholder Collaboration: Act as the connective tissue between Software Development, Platform Support, Applications, and End-User Engineering teams. Partner closely with Support and Applications leads to identify systemic author pain points, turning repetitive bug reports into structured platform enhancements. Synthesize UAT findings, regression data, and user friction into actionable feature requirements and product user stories. Partner with the Product Owner and Engineering Leads to define and prioritize the next generation of platform roadmap items. Communicate release readiness, quality trends, and roadmap proposals clearly and concisely to leadership and executive stakeholders.