Senior Advisory Solution Consultant - CRM & Industry Workflows, TMT

Job Description

What you get to do in this role:  

• Support product sales as a technical, solution, and industry domain expert within a client-facing sales team pursuing strategic enterprise customers and prospects.
• Bring industry-specific expertise across Manufacturing, Retail, IT/ITES, and/or Telecommunications, with the ability to understand industry operating models, customer journeys, service operations, business processes, technology landscapes, and transformation priorities.
• Translate industry challenges into compelling solution narratives by connecting business outcomes, customer experience, workflow transformation, automation, data, and AI with ServiceNow capabilities.
• Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, transformation opportunities, and desired business outcomes.
• Develop and deliver compelling product demonstrations and solution experiences that reflect real industry scenarios and end-to-end business processes, rather than feature-led demonstrations.
• Engage credibly with senior business stakeholders, CIO/CTO/CBO organizations, enterprise architects, operations leaders, and transformation teams.
• Develop strong client and partner relationships and establish yourself as a trusted advisor throughout the sales cycle.
• Develop solution architectures that demonstrate how ServiceNow integrates with a customer's broader enterprise technology ecosystem, including CRM, ERP, contact center, data, integration, and AI platforms.
• Articulate the role of AI, Agentic AI, automation, workflow orchestration, and data in transforming industry-specific processes and customer experiences.
• Stay current on competitive positioning, industry trends, emerging technology, AI developments, and market differentiation.
• Represent ServiceNow at executive briefings, customer workshops, conferences, industry forums, user groups, partner events, and trade shows.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
• Strong domain expertise in at least one, preferably more, of the following industries: Manufacturing, Retail, IT/ITES, or Telecommunications.
• Demonstrated ability to understand and articulate industry business processes, customer journeys, operational challenges, transformation priorities, and technology landscapes.
• Experience converting complex business requirements into solution architectures, demonstrations, transformation roadmaps, and compelling executive narratives.
• Experience engaging both business and technical stakeholders, ranging from operational teams to senior executives and enterprise architects.
• Proficiency with the ServiceNow platform or strong technical expertise with enterprise cloud software platforms and architectures.
• Strong understanding of enterprise integrations and the role of platforms such as CRM, ERP, contact center, data platforms, APIs, integration technologies, and AI services within an enterprise architecture.
• Experience working collaboratively with Product Management, Product Marketing, Sales, Partners, Professional Services, and customer technology teams.
• Strong discovery, storytelling, presentation, demonstration, and executive communication skills.
• Ability to operate strategically within complex enterprise accounts while remaining hands-on with solution development and demonstrations.
• Ability and willingness to travel as necessary.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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