Meesho

Platform enabling social reselling with commissions

Manager, Fulfillment & Experience

Business OperationsConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Candidates from premium or top business schools are preferred, with 3–5 years of total work experience preferred.
Experience in fulfillment, third-party logistics, the full supply chain process, and similar technology startups is preferred.
Strong problem-solving and analytical skills are required.
Solid project management skills, including the ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and work on complex projects, are required.
A data-driven and inquisitive approach is required.

Responsibilities

Identify key problems, set priorities, develop solutions, and drive implementation.
Design programs to improve experience metrics, including Net Promoter Score or relevant operational metrics.
Own a key part of the user experience for one or more marketplace participants: entrepreneurs, their customers, or suppliers.
Participate in building strategy as an advocate for better user experience based on the programs owned.
Influence product development choices using data and insights from in-depth knowledge of the program.
Drive program adherence with operations teams and continuously solve edge cases caused by suboptimal current processes.
Engage company leadership as active stakeholders in problem-solving for the programs owned.
Manage internal and external stakeholders to ensure program success.
Coordinate with the product team to shape solutions requiring technology interventions.
Set up the team and processes needed to drive implementation.

Desired Qualifications

Experience in fulfillment, third-party logistics, the full supply chain process, or similar technology startups is preferred.
Total work experience of 3–5 years is preferred.
Candidates from premium or top business schools are preferred.

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the Role

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do

Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
Influence product development choices using data and insights which originate from in-depth knowledge of your program
Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
Manage internal and external stakeholders to ensure success of the programs you own.
The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred

Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred

Strong problem solving and analytical skills

Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects

Data driven and inquisitive approach.

About the Company

Meesho

Platform enabling social reselling with commissions

Meesho enables individuals to start online businesses by reselling products on its app. Resellers browse items from suppliers, share product listings on social media (like Facebook and WhatsApp), and earn a commission on each sale. The platform sources products and handles listings, while resellers promote them to their network with zero upfront investment and no need for their own inventory. Meesho earns revenue by taking a cut from transactions facilitated through the platform. Compared with traditional e-commerce, its strength lies in social commerce—lower barriers to entry, reliance on personal networks, and a pay-from-sales model, which differentiates it from sites that require inventory or upfront costs. The company’s goal is to democratize e-commerce by enabling anyone to start a business using social channels and Meesho’s app, driving widespread online entrepreneurship in India.

Company size: 10,001+
Company stage: IPO
Headquarters: Bengaluru, India
Founded: 2015

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