Technology Specialist
About the job
- Three to five years of experience in service delivery, account management, or technical customer support roles.
- Experience working in service delivery teams.
- Knowledge and experience with industry-standard service delivery methodologies.
- At least one year of securities or financial services industry experience.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Understand business needs, objectives, and challenges, ensuring services and solutions meet or exceed expectations.
- Drive innovation and develop sustainable solutions to solve complex vendor or system requirements throughout the task life cycle.
- Perform day-to-day team operations, ensuring services meet expectations and comply with service level agreements and operational level agreements, as required by the manager.
- Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address arising issues.
- Implement and maintain best practices, processes, and standards for service delivery.
- Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
- Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.
- Maintain team cohesiveness through collaboration, guidance, and support to team members, ensuring high performance and morale.
- Deliver technical solutions end to end to end users efficiently, effectively, and in line with business expectations.
- Perform day-to-day service delivery and performance activities while contributing to continuous improvement.
- Partner across the enterprise with internal teams and external vendor partners to deliver services for end users.
- Serve as an escalation point for end users when support items or platform issues remain unresolved through the normal process.
- Broker-dealer experience is preferred.
- FINRA licensure is preferred.
About the company
Voya Financial provides financial services in the United States, focusing on retirement plans, investment management, and insurance for individuals, employers, and institutions. Its products work by offering retirement accounts and investment portfolios for individuals, workplace retirement plans and insurance within employer benefit packages, and tailored investment management for institutions; revenue comes from management fees and insurance premiums. The company differentiates itself through a strong emphasis on corporate responsibility, inclusiveness, and ESG-aligned practices, aiming to build trust and attract both talent and clients. Its goal is to help clients achieve financial confidence and security by offering a comprehensive set of tools for saving, investing, and insuring, fostering long-term relationships and stability.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2014
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Simplify's Take
What believers are saying
- Retirement delivered $8.1 billion defined-contribution net inflows in second-quarter 2026.
- Investment Management posted $1.2 billion net inflows and $57 million adjusted operating earnings in second-quarter 2026.
- Honolulu renewed Voya's nearly 50-year retirement contract, and PATH PEP expands employer distribution.
What critics are saying
- TOMS Capital's no-confidence vote targets Voya's board before the November 24, 2026 meeting.
- Ravarino 401(k) fiduciary litigation continues after the December 10, 2025 amended complaint.
- Second-quarter 2026 results showed $15 million alternative-investment losses and $40 million severance charges.
What makes Voya Financial unique
- Voya surpassed 10 million retirement participant accounts after integrating OneAmerica on August 4, 2026.
- Voya combines recordkeeping, fiduciary services, and investment management across retirement, benefits, and institutional accounts.
- July 2026 API integrations and private-asset enabled managed accounts show faster product engineering than peers.
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Benefits
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Rally wellness program
Employee Assistance Program (EAP) and Work Life Services
Behavioral Health Family Support Program
Livongo support for diabetes, hypertension, and weight management
AccessHope cancer support
Wellthy caregiving assistance
Back-up child care and elder care
Health Advocate
ABLE accounts
Legal insurance
Identity theft protection
Voya Foundation Matching Gift Program
Growth & Insights and Company News
6 month growth
16%1 year growth
16%2 year growth
16%Voya Financial has selected UnqorkAI to support AI-enabled retirement experiences and workflow projects, Unqork announced on October 13, 2026. The deal expands a partnership that began in 2019. UnqorkAI is a new platform that lets companies in highly regulated industries build and run AI-generated applications. Unqork says it offers greater speed, predictability, and governance at a fraction of current enterprise total cost of ownership. Voya, which supports more than 18 million customer relationships, previously used Unqork to build its Sponsor Onboarding and Producer Onboarding applications. It will now use UnqorkAI to help customers move from guidance to action and to improve enterprise workflows. "We start with the business problem and apply AI where it can create meaningful value," said Rajat Kalia, Voya's chief technology officer for workplace solutions.
People moves: TradePMR tech executive Jon Patullo jumps to hybrid RIA. In addition, Voya's CIO is to depart in November, industry vet Larry Roth joins the board of AI-driven advisor intelligence firm Wealthstream, and Alaris hires a buyer strategist from SageView. October 2, 2026 Want a quick summary? Jon Patullo, who joined TradePMR in 2024 as chief product officer, has joined CG Financial Services, a hybrid registered investment advisor with $5 billion in assets under management, as chief operating officer and chief information officer. Patullo is known for his custody platform experience and knowledge of technology and integrations in the independent advisor community. At TradePMR, he was tasked with growing and enhancing the Fusion technology platform. When asked about Patullo's replacement, a TradePMR spokesperson referred to the May 2026 appointment of Kate Mapstone, a strategic advisor at Robinhood, as head of RIA strategy. Since then, she's overseen the rollout of Robinhood Cortex for Advisors and Advisor IPO Access. She's also leading the strategic vision and roadmap for the dual-custody platform. Prior to joining TradePMR, Patullo was the chief product officer for Apex Fintech Solutions. Before that, he ran advisor technology development for more than 16 years at TD Ameritrade Institutional, including rollouts of the popular Veo and Veo Open Access platforms. In the new role at CG, he'll be responsible for the firm's operating model, digital capabilities, advisor workflows and scalable processes. The firm will also draw on his experience in developing vendor relationships as it continues to invest in its technology platform. This follows news last year that CG hired Eugene "Gino" DeRango as director of CG Advisor Network, a unit of CG Financial. DeRango joined from Axos Advisor Services, where he served as senior vice president and national sales manager. This week, CG Advisory Services, the company's RIA unit, launched its first exchange traded fund, the CG Flagship Equity ETF. The ETF is based on the firm's equity selection process, which uses a top-down approach, fundamental research, a capitalization framework and value analysis to identify about 100 to 125 companies. CG Financial was founded in 1999 by CEO Anthony J. Mazzali and a group of captive advisors in Haslett, Mich. The founders realized that many independent advisors were looking for help running their practices, so they built CG Advisor Network, a platform and back-office support system to help advisors transition from large firms. In 2023, the firm moved to LPL Financial for custody and brokerage services. Voya CIO to depart in November. Voya Financial's Chief Investment Officer Eric Stein will be departing the firm in November, a little over one year after being promoted to the position, according to a regulatory filing confirmed by the firm. Stein joined Voya in 2024 as head of investment and CIO for fixed income before being promoted to CIO in July 2025. In the role, he oversees Voya's public and private fixed income and alternatives, equities, income and growth, and multi-asset strategies and solutions teams. "Over the last few years, Eric has helped strengthen a culture of collaboration across our investment platforms, creating greater alignment and consistency in how we operate," a spokesperson wrote in an email. "We are grateful for Eric's leadership and contributions and wish him the best in his future endeavors." New York-based Voya did not comment on a replacement. WealthStream adds wealth vet Larry Roth to advisory board. WealthStream, an advice intelligence platform for wealth management firms, appointed Larry Roth to its strategic advisory board, the company announced. Roth is the founder and managing partner of Ascentix Partners, a growth strategy consultancy for wealth management enterprises, and previously served as CEO of Advisor Group and Cetera Financial Group. He also serves as a senior advisor to Berkshire Global Advisors. "Larry has led the kinds of organizations we built WealthStream to serve," founder and CEO Dan Daum said in a statement. Roth will advise WealthStream's leadership team on enterprise strategy, market development and strategic partnerships as the company expands its work with wealth management organizations. "The firms that lead the next era of wealth management will be the ones that can grow without compromising the quality and consistency of their advice," Roth said in a statement. "What stands out about WealthStream is that it helps advisors recognize more planning opportunities and understand the reasoning behind each recommendation." Roth joins a strategic advisory board that includes John Vaccaro, former head of MassMutual Financial Advisors; Stuart Rubinstein, former president of Fidelity Wealth Technologies; Shane Morrow, partner and CEO of IronBridge Wealth Counsel; and Sarah Mouser, executive vice president of financial planning at Merit Financial Advisors. Alaris hires former SageView executive as head of buyer strategy. Alaris Acquisitions, a Charlotte, N.C.-based sell-side mergers and acquisitions advisory firm serving the wealth management industry, appointed Natasha Pfeiffer as managing director, head of buyer strategy, the firm announced. Pfeiffer will lead Alaris' buyer strategy and relationships, working alongside the firm's deal teams to help clients evaluate potential partners. She will lead Alaris' relationships across its network of more than 80 acquirers and oversee the buyer intelligence that powers Lens, the firm's proprietary buyer-seller matchmaking platform, according to the announcement. Pfeiffer most recently served as chief legal officer and corporate secretary of SageView Advisory Group, where she helped lead the company through its 2025 sale to Creative Planning. "Natasha has a combination of transaction experience, legal expertise and firsthand knowledge of the buyer and seller perspectives that will be incredibly valuable to our clients," Jacqueline Martinez, managing partner of Alaris, said in a statement. Prior to SageView, Pfeiffer served as senior legal director at Goldman Sachs, where she led the integration of its retail wealth management business into Goldman's Private Wealth Management vertical following the acquisition of United Capital Financial Advisers. Pfeiffer's appointment marks the firm's third leadership hire this year, following the September 2026 onboarding of Jon Dubravac as senior deal leader and April 2026 addition of Tony Leonard as managing director of business development, the company said. Executive Editor, Wealth Management Diana Britton is the Executive Editor of Wealth Management, covering independent broker/dealers and RIAs from all angles. She's also the host of the Jesse H. Neal Award Winning Podcast, The Healthy Advisor, focused on advisor health and wellbeing. A native of Los Angeles, she now lives in Rocklin, Calif. Senior Reporter, Wealth Management Alex Ortolani is a New York-based senior reporter with Wealth Management with a focus on deals, moves and trends in the registered investment advisor space. In addition to financial and business reporting, he has worked in media relations and corporate communications for tech firms and Fortune 500 companies.
Hannibal High School teacher receives $2,000 grant for adaptive art program. Published 4:18 pm Wednesday, September 16, 2026 By STAFF REPORT | Getting your Trinity Audio player ready... | HANNIBAL - Jennifer Ryck, a teacher at Hannibal High School, has received a $2,000 grant from Voya Financial as part of the company's 2026 Unsung Heroes awards competition, one of 50 winning submissions selected nationally. Ryck is one of two winners in Missouri; the other recipient is based in East Lynne. Selected from hundreds of applications submitted nationwide, Ryck will now compete with other finalists for one of three top prizes: $5,000 for third place, $10,000 for second place, or $25,000 for first place. For 30 years, the Voya Unsung Heroes program has awarded grants to K-12 educators across the country to recognize innovative teaching methods and creative educational projects. Since the program began in 1996, Voya has awarded more than 2,710 educators over $6.66 million nationally. Jon Reilly, senior vice president of retail wealth management and advisory solutions at Voya Financial, said this year's recipients reflect the impact educators have in classrooms. "Great educators don't just teach; they create opportunities, unlock confidence, and help students see possibilities they may not have imagined for themselves," Reilly said. "The recipients of this year's Voya Unsung Heroes Awards reflect the extraordinary impact happening in classrooms every day." Ryck's winning program, called the Hannibal High School Adaptive Art Program: Sensory, gives students with diverse abilities the opportunity to explore creativity, self-expression, and collaboration. According to Ryck, many special education students face barriers in traditional art classes due to fine motor, sensory, or cognitive challenges. The program combines a sensory art studio experience with collaborative projects, including murals and mosaics, aimed at building artistic skills, social-emotional growth, and peer connections through weekly sessions focused on process, creativity, and inclusion. Ryck said the grant funding will be used to purchase adaptive tools, sensory materials, and other collaborative resources for the program, which she hopes will empower students and support their personal and social development while also providing opportunities for their work to be displayed. The Unsung Heroes program is part of Voya Foundation's broader Voya Teacher Voices initiative, which aims to support educators through recognition, training opportunities, and financial support.
Empowered Funds LLC purchased a new stake in Voya Financial, Inc. (NYSE:VOYA – Free Report) during the 2nd quarter, HoldingsChannel reports. The firm purchased 56,980 shares of the asset manager’s stock, valued at approximately $5,158,000. A number of other institutional investors have also made changes to their positions in VOYA. Allworth Financial LP boosted its […]
Voya Financial (VOYA) just took A hit. Should investors worry? Published on August 12, 2026 at 6:05 pm by maham fatima in hedge funds, news. Voya Financial (NYSE:VOYA) posted second-quarter adjusted operating earnings of $1.51 per diluted share on its August 5 earnings call, a number that absorbed roughly $0.90 per share of drag from weak alternative investment returns and one-time severance costs. Strip those two items out, and the underlying business kept moving in the right direction. Management pointed to retirement inflows, growing fee revenue and improving employee benefits margins as reasons the second half should look meaningfully better than the second quarter did. Bull case: where the growth engine keeps humming. Retirement remains Voya's biggest driver. The segment pulled in $8.1 billion of defined contribution net inflows during the quarter, helped by high client retention and new large plan implementations across government and corporate markets. In government markets, where Voya says it leads the industry, the company has added more than $30 billion in assets and roughly 1 million participants over the past 18 months. The retirement platform now serves more than 10 million participant accounts, and wealth management revenue tied to that base grew 12% year-over-year. Fee-based revenue across retirement climbed 10% year-over-year and now makes up more than 60% of segment revenue, with margins holding at 38%. Investment management also had a good quarter, with adjusted operating earnings up 12% year-over-year to $57 million on higher advisory fees, plus $1.2 billion of net inflows. Over the trailing 12 months, that segment has pulled in $6.3 billion in net flows, supported by performance the company says has 83% of assets beating peers or benchmarks over three years and 85% over ten. Employee benefits showed real progress too, with aggregate loss ratios improving 5 percentage points over the trailing 12 months. Bear case: the cracks beneath the headline number. The alternative investment hit, reported on a one-quarter lag and concentrated in Voya's private equity portfolio, combined with severance charges to account for about $0.90 of the $1.51 per share result. That means underlying earnings power was materially higher than the headline suggests, but it also means a meaningful chunk of Voya's earnings still rides on volatile private market marks the company does not fully control. Retirement earnings of $190 million in the quarter were themselves held back by lower spread income tied to that same alternative investment softness. Employee benefits remains the smallest and least steady of Voya's three segments, with just $22 million in quarterly adjusted operating earnings and $122 million over the trailing 12 months. Voluntary loss ratios ran higher in the quarter, which management tied partly to nonrecurring items rather than a shift in trend, but the segment still shows how lumpy results can get. Investment management, meanwhile, is set to lose revenue from the wind-down of a legacy client relationship in the second half, though the company expects that hit to be immaterial to 2026 results. What the smart money sees. Hedge fund ownership of Voya slipped from 43 funds to 41 in the most recent quarter, a modest pullback rather than a rush for the exits. Short interest sits at just 0.02% of float, about as low as it gets, pointing to almost no organized bet against the stock. As of August 12, shares trade at a forward P/E of 10.48, a multiple that assumes little earnings growth even as most of Voya's core businesses are expanding. The tension investors are watching. Voya's second quarter shows core businesses, retirement, investment management and employee benefits, all moving in the right direction even as one quarter's alternative investment marks and severance costs obscured that progress. The bull case rests on whether fee revenue growth, retirement inflows and margin recovery in employee benefits keep compounding through the second half. While we acknowledge the risk and potential of VOYA as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than VOYA and that has 10,000% upside potential, check out our report about this cheapest AI stock.