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HealthPartners

Integrated health system and health plans

Laboratory Assistant 1

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeSt Louis Park, MN, USAIn-person

About the Job

Requirements

  • Strong customer service skills and the ability to work independently.
  • Good problem-solving skills.
  • Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
  • Strong organizational skills and the ability to meet time-sensitive customer requests and respond to changes on short notice.
  • For Pathway team members, a valid driver's license and ability to drive to patient or client locations as necessary.
  • Preferred: Experience in a medical-related field or an applied science degree.
  • Preferred: One year of hospital experience.
  • Preferred: ASCP certification for phlebotomy.
  • Must maintain regular and timely attendance, protect confidentiality, comply with safety instructions and safe work practices, and complete mandatory education, training, and organizational requirements.

Responsibilities

  • Provide laboratory services including specimen collection, client service and reception duties, ordering, scheduling, billing, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, specimen delivery, and workflow management.
  • Serve as a resource for hospital and clinic staff questions about specimen handling and processing.
  • Model and promote the organization's Head + Heart, Together behaviors; provide feedback to staff and managers, including recognition and correction.
  • Serve as a customer liaison and champion for the Laboratory, respond positively to questions, and help resolve problems.
  • Communicate with laboratory teams through email, huddles, rounding, and meetings.
  • Interact with Supervisors and Team Leads daily to report issues and concerns involving Lab Assistants and customers.
  • Attend or complete assigned mandatory training and laboratory-specific competency testing.
  • Participate in performance-appraisal completion by providing input for self, peers, staff, and leaders.
  • Process laboratory specimens, including centrifuging, pipetting, labeling, and aliquoting, using laboratory equipment and methods; prepare specimens for testing and distribute them to the correct testing area.
  • Perform phlebotomy on patients of all ages and verify correct patient identification throughout sample collection and processing.
  • Perform patient reception, registration, and ordering duties according to written policies and procedures.
  • Use the pneumatic tube system for specimen receipt and blood component distribution.
  • Deliver specimens to appropriate laboratory departments and load specimens onto automated sample management systems.
  • Monitor, identify, and resolve conflicts in phlebotomy and specimen-processing services or refer them to the direct supervisor.
  • Perform a limited menu of waived laboratory tests.
  • Complete other duties as assigned.
  • Comply with the Corporate Integrity Program, including related education, training, policies, and procedures.

About the Company

HealthPartners

Integrated health system and health plans

HealthPartners is an integrated health care organization that provides medical and dental care alongside health plan financing and administration. Its care system combines a multi-specialty physician network with health plans so members receive coverage and services within one organization. It differs from competitors through its nonprofit, consumer-governed structure and its large, in-house delivery system, which supports coordinated care under one umbrella. The goal is to improve the health of members and communities by offering affordable, accessible, and comprehensive health care and insurance.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$116M
Headquarters
Bloomington, MN
Founded
1957

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