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iManage

Document management and AI-driven legal workflows

Innovation Consultant

Implementation & Technical Account ManagementPosted on Nov 9
Full-timeRemote in USA$172.5k /yr

About the Job

Requirements

  • A bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field is required.
  • Five years of experience as a Technical Consultant, Sales Engineer, IT Product Manager, or in a substantially similar position is required.
  • Five years of experience implementing solutions in a legal technology environment, working directly on-site or virtually with law firms, is required.
  • Five years of experience designing law firm information architectures, including bespoke interface design for law firm knowledge and business information solutions, and applied legal search at scale, is required.
  • Five years of experience understanding and using JSON to effectively diagnose errors when a flow fails is required.
  • Five years of experience developing custom Python scripts for database migrations is required.
  • Five years of experience consulting with customers on leveraging iManage’s API and developing API-related customer documentation is required.
  • Five years of experience with AI-based extraction and classification tools and direct application of large language models in a legal context is required.
  • Five years of experience participating in and leading matrix teams comprising technical staff, lawyers, legal support staff, and executive leaders is required.
  • Five years of experience creating prioritized schedules of functional and non-functional requirements and identifying articulated and unarticulated user needs is required.
  • Five years of experience designing and delivering cloud-based data integrations is required.

Responsibilities

  • Provide consulting services across the iManage customer base, including law firms, in-house legal departments, and corporate users, by identifying opportunities, designing solutions, and driving successful adoption of the CiM platform.
  • Act as a trusted advisor, translating legal and business needs into practical technology solutions that combine legal process, emerging technologies, consulting services, and change management.
  • Facilitate customer working groups and mediate customer and supplier conversations with the Delivery, Customer Success, and Value Orchestration teams.
  • Self-manage a portfolio of concurrent consulting engagements.
  • Develop customer-specific deployment documentation for enabled iManage technology to establish a shared understanding of the technology stack between the customer and iManage Support services.
  • Work with internal stakeholders, including Professional Services, Support, Customer Success, Product, Marketing, and Sales, to assist in resolving technical inquiries relating to a deployment.
  • Work with internal stakeholders to build scalable per-customer delivery programs focused on business and technical workstreams.
  • Work as a delivery consultant alongside iManage Professional Services in Early Access Programs, field-testing delivery strategies before wider Professional Services and partner deployment.
  • Represent iManage and facilitate engagement with partners and customers.
  • Deliver internal and customer knowledge-transfer sessions.
  • Serve as a subject matter expert in iManage technologies, the wider legal technology landscape, and iManage’s role within it.

About the Company

iManage

Document management and AI-driven legal workflows

iManage provides work product management software for law firms and corporate legal departments, combining document management, email management, and AI-driven insights. The platform organizes and indexes documents and emails, uses AI to surface relevant information, automates routine tasks, and offers secure, centralized handling of data in a subscription-based service. It differentiates itself with a strong legal focus, AI features tailored to legal workflows, and a partner ecosystem that supports deployment and ongoing success. Its main goal is to help legal professionals work more efficiently and securely, with less administrative burden so they can focus on delivering legal services.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2015

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