Groom
Domes Resorts & Reserves
Groom
Domes Resorts & Reserves
Curated destinations with culture-driven hospitality
Domes Resorts & Reserves · Chania, Greece · Full-time · Posted 2026-11-13
Workplace: on_site
Department: Operations
Groom
A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Groom at Domes Zeen Chania, a Luxury Collection Resort, at the Front Office Department.
Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
Domes Zeen Chania, a Luxury Collection Resort, part of Domes Resorts and Marriott Bonvoy, is a 5-star hotel in Chania, Crete, dedicated to authentic hospitality and the well-being of its people.
About the role
As Groom at Domes Zeen Chania, a Luxury Collection Resort, you will deliver exceptional guest service by helping with luggage, sharing information about hotel facilities and services, and making every stay warm and welcoming. You will create a positive first and last impression for our guests.
What you will do
Arrivals and departures
• Welcome guests on arrival and departure in a friendly and courteous way.
• Help with luggage, including loading and unloading vehicles, and escort guests to their rooms.
• Work closely with the front desk and concierge team for smooth check in and check out.
Luggage and deliveries
• Transport luggage and personal belongings safely to and from guest rooms.
• Deliver packages, amenities and other items to guest rooms on request.
• Store luggage securely for early arrivals and late departures.
Guest information
• Share accurate information about hotel services, facilities and local attractions.
• Answer guest questions and recommend dining, entertainment and transport options.
• Work with the concierge team to deliver personalised service.
Guest transport
• Arrange transport for guests on request, including taxis, airport shuttles and private transfers.
• Keep guests safe by following driving rules inside and outside the hotel grounds.
Safety and security
• Follow all safety and security procedures when assisting guests.
• Report any suspicious activity or security concerns to management.
What you will bring
• Fluent English.
• A valid category B driving licence.
• Excellent communication and interpersonal skills with guests and colleagues.
• The ability to work in a fast paced environment and stay professional under pressure.
• A problem solving approach, an eye for detail and the ability to think quickly when challenges arise.
• Previous experience in a similar role, such as bell, valet or concierge, or in guest service, is desirable.
• A high school diploma or equivalent is desirable.
• Additional foreign languages are desirable.
What we offer
Pay Transparency
All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.
Equal Opportunity and Equal Pay
Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.
All applications will be handled in strict confidentiality.
Your career, your journey. We are with you every step of the way.
Apply at Domes Resorts & Reserves
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Curated destinations with culture-driven hospitality
Domes Resorts & Reserves curates lifestyle hospitality experiences in Greece and select European destinations. The company handpicks destinations with cultural appeal and builds its offerings around curated concepts, signature experiences, and distinctive brands to create memorable stays. Its products are experiential hospitality experiences across regions like Crete, the Ionian Islands, Chalkidiki, the Cyclades, Athens, and Portugal, delivered through a network of properties and brand concepts designed to showcase local culture. The company differentiates itself from competitors by focusing on culture-sharing destinations and developing branded concepts and experiences rather than just hotels or rooms. The goal is to connect cultures and celebrate destinations by offering meaningful, artistically driven stays that reflect local culture and community.
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