Senior Account Manager - Client Success

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Role Overview...

The Senior Account Manager, Client Success independently owns and grows a portfolio of client partnerships across varying sizes and levels of complexity within Centerfield’s Home Services division, including larger or more strategically complex accounts. This role serves as the primary client contact and internal account resource, building trusted relationships, understanding performance drivers, and proactively identifying opportunities to strengthen and expand each partnership.

Senior Account Managers are expected to demonstrate a high degree of autonomy, strategic thinking, and accountability in managing their accounts, leading client communication, and coordinating internal teams to move initiatives forward. They maintain a comprehensive understanding of their programs, reporting processes, and outstanding priorities, proactively navigating complex challenges and engaging the Client Success Leadership Team for strategic alignment, significant escalations, or additional support as needed.

Core Responsibilities...

• Own the day-to-day management, performance, and growth of an assigned portfolio of client accounts, including more complex or strategically significant partnerships, serving as the primary client contact and central point of coordination for internal teams.

• Develop a comprehensive understanding of each client's business, objectives, and programs, proactively identifying and prioritizing opportunities to optimize performance, improve operational efficiency, and strengthen overall account health.

• Identify, develop, and pitch incremental growth opportunities, including cross-selling and upselling Centerfield products and services, expanding existing programs, and introducing new solutions aligned with client needs and long-term partnership objectives.

• Drive achievement of annual account revenue targets through proactive account management, strategic growth initiatives, and effective development and execution of client-specific business plans.

• Build and maintain trusted relationships across client stakeholders, including senior-level contacts, developing a deep understanding of their business, priorities, and partnership objectives.

• Maintain a comprehensive understanding of account activity across Media, Sales, Product, Design, and other internal teams to proactively identify factors affecting performance and client experience.

• Own the development, tracking, and achievement of client program KPIs, coordinating cross-functional initiatives and deliverables to drive performance against established objectives and identify opportunities for improvement.

• Lead regular client meetings, including weekly or biweekly discussions as appropriate, to review KPIs, discuss objectives, recommend strategic opportunities, and address outstanding priorities.

• Analyze performance trends, investigate and identify underlying drivers, and translate insights into clear client-facing explanations, strategic recommendations, and actionable next steps

• Lead internal meetings to coordinate client projects and initiatives, translate client requests into clear requirements, align stakeholders on objectives and timelines, resolve competing priorities, and proactively drive execution.

• Maintain strong proficiency in internal systems and processes to troubleshoot technical issues, coordinate resolution with internal teams, and communicate effectively with clients.

• Collaborate with Business Development and executive sponsors to align on client priorities, growth opportunities, and strategic initiatives, providing informed recommendations and account-level insights as needed.

• Actively manage and track all tasks and projects, ensuring accurate documentation of objectives, deliverables, timelines, and progress while providing clear direction, anticipating obstacles, and driving timely execution.

• Manage the client review and approval process for offer updates, creative assets, and digital content, coordinating feedback with internal teams, tracking outstanding approvals, and ensuring timely execution.

• Lead the resolution of complex client requests and escalated issues, coordinating with internal stakeholders, exercising independent judgment, and driving timely and effective outcomes.

• Exercise sound judgment in evaluating requests, balancing competing priorities, and constructively challenging clients or internal stakeholders when appropriate, with the ability to navigate sensitive or complex situations independently.

• Develop presentation materials and confidently present performance insights, strategic recommendations, and growth opportunities during client partnership meetings.

• Maintain accurate account documentation, including program details, reporting processes, client directives, outstanding requests, and key contacts.

• Consistently show up like a Centerfielder by embodying company values in everyday interactions, decision-making, and collaboration.

• Continuously evolve yourself, your team, and the business by embracing learning, innovation, and opportunities for improvement.

Job Requirements...

• 4+ years of client or account management experience, preferably managing complex client relationships or strategic accounts.

• Degree in Marketing, Business Administration, or Economics, or equivalent experience

• Strong knowledge of and experience with digital and/or affiliate marketing, including paid media advertising

• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint

• Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge

• Demonstrated ability to independently manage multiple client relationships, complex projects, and competing priorities with strong organizational skills, attention to detail, accountability, and consistent follow-through.

• Strong analytical skills, with the ability to independently investigate performance trends, navigate reporting tools and processes, identify underlying business drivers, and translate insights into strategic, actionable recommendations.

• Ability to quickly learn technical concepts, navigate unfamiliar systems, and translate complex information into clear, client-friendly explanations.

• Strong critical thinking and creative problem-solving skills, with a resourceful, hands-on approach to identifying solutions, leveraging internal expertise, and independently navigating complex challenges.

• Proactive worker with the ability to operate independently, exercise sound judgment, and collaborate effectively across teams and organizational levels.

• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment with minimal supervision.

• Demonstrates strong initiative and sound judgment in identifying priorities, taking decisive action, and driving results with urgency, focus, and discipline.

• Exceptional attention to detail in reporting, presentations, client communications, and account documentation.

• A strong commitment to integrity, accountability, collaboration, and professional development.

• Ability to maintain a flexible work schedule to accommodate client meetings and business needs across multiple time zones.

• Ability to travel as needed to support client relationships and business objectives.

• This role may be fully remote or based in Los Angeles. Los Angeles-based employees are required to follow a hybrid schedule, with in-office attendance Tuesday through Thursday, 9 a.m.–5 p.m.

Life at Centerfield…

• Competitive salary + semi-annual bonus

• Unlimited PTO – take a break when you need it!

• Industry-leading medical, dental, and vision plans + generous parental leave

• 401(k) company match plan – fully vested on day 1

• Outside patio overlooking Playa Vista + cabanas, firepits & working grills

• Monthly happy hours, catered lunches + daily food trucks

• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

• Fully stocked kitchens with snacks & drinks

• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)

• Free onsite gym + locker rooms

• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

• Monthly team outings (ball games, casino night, hikes, etc.)

• Career growth – we enjoy promoting from within!

#LI-Hybrid

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AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us Here.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.